Sridhar R
Sr. Engineer
Bengaluru,KA
Summary
Seeking a position that allows me to utilize my skills and abilities in Identity & Access Management programs, offering professional growth while being resourceful, innovative, and flexible. My goal is to be a valuable resource for my organization while achieving personal success. I aim to continually learn new technologies and share my knowledge
Information Security Professional with over 11 Years of experience in Cyber Security, Identity Management, Access Management, Role Management, Compliance Management, Solution Design, System Integration & Operations Management (Level 2 & 3 Support). My expertise includes implementing and deploying large scale Identity Management Solutions like managing End User Accounts, Privilege Accounts, Application Access, Application On-boarding, Access Reviews using RSA Aveksa / SecureID, ForgeRock Open AM, IBM ISIM & ISAM & Azure AD
Engineering professional with solid track record in project management and technical innovation. Adept at driving engineering processes to achieve optimal performance, ensuring high-quality outcomes. Known for collaborative approach and reliability in dynamic environments, leveraging problem-solving and analytical skills.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Sr Engineer (Support Operations)
Saviynt India Pvt Ltd
05.2025 - Current
- Providing technical analysis for production incidents, resolutions and root causes for Saviynt EIC customer & partners via chat / call.
- Working closely with engineering and DevSec Ops team for activities related to IAM.
- Communicate with end users / business to explain the issues and solutions for implementation related issues and questions.
- Troubleshooting Campaign related issues on customer environments.
- Health check and assessment experience on IAM solutions and fine tune the design and implementations according to Saviynt best practices.
- Provide JITA access for administrators and Saviynt partners.
- End to End ownership of customer issues including initial troubleshooting, identification of root cause and issue resolution.
- Monitoring the performance of Application performance monitoring (APM), Log management across IT infrastructure using Datadog (SaaS based monitoring tool).
- Skillfully navigate tough situations both internally and externally.
Consultant (Sr. Identity Specialist)
Simeio Development Centre Pvt Ltd
05.2022 - 05.2025
- Experience supporting large-scale web applications and infrastructure as a technical Incident Manager & Operations Manager.
- Orchestrated the onboarding and integration of application including third party and cloud applications in RSA Aveksa IGA (SecureID) & ForgeRock OpenAM (both on Development & Production Environments) using various federation protocols (SaaS Applications).
- Established Collectors to gather data from various provisioning systems (e.g., Oracle, SQL Server, Active Directory, Azure AD & AD Connect) into RSA Aveksa & ForgeRock OpenAM using scheduled jobs.
- Building Access Reviews & Certification Campaigns (User Manager, Entitlement Owner, Role Owner, Application Owner Campaigns).
- Implement / Customize IAM Workflows, Forms, Rules, Provisioning and Certifications.
- Spearheaded the installation and upgrade of RSA Aveksa IGA from 7.2.0 Version to 7.5.0 Version in both Development and Production Environment, delivering individual contribution.
- Generate and Enhanced Review Campaigns for quarterly audit support and fill gap assessments of internal systems and processes.
- Proficient in configuring AFX (Access Fulfilment Express), Directory Connectors and Custom Connectors, Identity/Account Collectors and Entitlement Collectors and seamlessly integrating them with target platforms.
- Installed & Implemented Simeio Identity Orchestration (IO) program in both Development & Production environment for multiple projects, leveraging technologies such as Identity Orchestration, MySQL, Apache Tomcat, and Linux.
- Oversaw system upgrades, conducted application patching duties on a quarterly basis, and performed weekly health checks to ensure efficient system performance in both Development and Production Environments.
- Verify and ensure users entitlement in an application/platform is appropriate based on an individual’s business role and job functions.
- Collaborate with stakeholders to design Application On-Boardings that meet business requirement.
- Monitor active applications, conduct user and group reviews, and achieve 100% closure.
- Experience in analysing logs using Site24/7 monitoring tool and troubleshooting Access issues using SAML Tracer and Postman to manage authentication journeys through API requests.
- Oversee client communications during the application onboarding process, offering guidance and acting as an escalation point for resolving operational incidents.
- Reviewing and owning control set required for Internal and External Audit, providing input to compliance teams in organization.
Security Delivery Specialist (Logical Identity & Access Management)
Kyndryl Solutions Pvt Ltd. (IBM India Pvt Ltd)
01.2020 - 05.2022
- Spearheaded the provision of Identity and Access Management eco-system onboarding/off-boarding guidance and support using IBM ISIM & IBM Global Access Management System (GAMS/UAM) Portal.
- Executed IAM activities such as creating and managing workflows, approvals of ISIM Request ID, and logical and physical Access Management in ISIM tool, resulting in streamlined provisioning of internal user accounts.
- Formulated user on-boarding forms, facilitated add, amend, remove, approve, or rejection of access/requests for users in SailPoint IdentityIQ.
- Successfully resolved application issues escalated from end users for Customer Requests, Tickets, and Problems achieving a 100% SLA.
- Provided vigilant support to ISIM functionalities of groups, deletion, and modification as and when required.
- Effectively handled NCI Requests (Non-Compliance Issues) through Open Pages, including disabling & deleting bulk user accounts, role changes, and access control on all platforms like Windows, Aix, Unix, Solaris.
- Functioned as the Transition SPOC of the project from Onshore Location to Offshore location.
- Managed and Transitioned 450+ Client-owned Connected Applications like Service-Now, Mainframe, SailPoint Form Access Creation, Application Team A, Application Team B to Central Access Management Team (CAMT).
- Proficiently developed, maintained and executed standard operating procedures (SOP) for all identity management.
- Served as a communication node between administration and different teams.
- Collaborating with customers or those engaged in customer related activities to help resolve any customer issues and provide pro-active assistance to customers as they embark on new projects.
- Efficient change management & communication for adoption of IAM tools & process.
- Promote effective teamwork, mentor employees/colleagues, and evaluate individual performance.
- Attending Weekly Operations Meetings, develop innovative solutions and redefine processes to improve Service Delivery.
Associate Consultant
Capgemini Technology Service India Limited
05.2014 - 12.2019
- Provisioned and De-provisioned user accounts in Microsoft Active Directory On-Premises.
- Managed multiple objects in Active Directory such as User Accounts, Security Groups, and Distribution Lists, while updating access management and provisioning workflows.
- Executed Migration of Legacy Accounts to Domain using Quest Migration Manager Tool.
- Created Security Groups in Active Directory and mapped them on Server Share to grant required access for user accounts on shared folders.
- Established User Mailbox, Distribution Lists, and Shared Mailbox on Microsoft Exchange 2010.
- Developed Privileged User Accounts, Service Accounts, and Generic Accounts as per the client's requirement, and granted necessary Privileged Access.
- Handled P1 and P2 Incidents effectively and resolved with the defined SLA.
- Generated Local Accounts on Windows Servers 2008 R2, 2012 for Administration Access.
- Granted Jump Server/Role Based Access and Application Access-Citrix and CyberArk through Security Groups.
- Demonstrated expertise in Password policy and reset service.
- Investigated and managed User Account Lockouts through Account Lockout Tool and Windows Security Event Logs.
- Generated reports using Hyena, Cognos Reporting Tool, and PowerShell.
- Worked on Incidents, SC Tasks, and RITM through ticketing tools such as Service-Now and BMC.
- Provided Quality Assurance and Quality Control, ensuring high standards of service delivery.
- Providing Tier 2 & 3 Level support in IT infrastructure in Identity Access Management as Admin and Analyst Role.
- Creating, Configuring and Providing Cisco IP ID – Cisco IPT for user account in Cisco Unified CM Administration tool.
- Granting Access, Managing and Restriction / Protection of Shared Folder Access / NTFS Permissions on DFS.
- Perform Dormant Account / Active Directory or Privilege Account Cleanup activity on monthly basis to revoke unauthorized access – Recertification Process.
- Domain Admins Security Group / Privileged Access cleanup on bi-annually basis.
- Creating basic level of PowerShell scripts for performing bulk requests like User Accounts, Security Groups, and generating Reports.
- Sound knowledge of email client like Microsoft Exchange 2010, 2013 and Office365.
- Handle the acceptable volumes of user requests and complete them in the specified Turn Around Time to meet the SLA targets.
- Creating and granting RSA Tokens to users.
- Answering Technical Queries, assisting end user & troubleshooting user access issues over E-mail, chat & calls by remote for US, UK & India Clients by providing 24/7 production support.
- Providing On-Call rotation support, Internal and External Client Audit Experience.
Education
Diploma - Computer Science and Engineering
01.2014 - 12.2014
GPA: 63%
Class XII - PCMB
01.2014 - 12.2014
GPA: 71%
Skills
Cyber Security Frameworks
Identity and Access Management
Identity Governance and Administration
ITIL
Application Operations
IAM technologies
Saviynt EIC
RSA Aveksa
SecureID
ForgeRock Open AM
Product development
IBM ISIM
Cybersecurity expertise
ISAM Administration
GAMS
EntraID
Directory Services
Windows Active Directory
LDAP
Azure Active Directory
federation protocols
SSO
OAuth 20
OpenID Connect
SAML 20
SCIM
MFA
Access Management
Access Re-Certification
Campaigns
workflows
provisioning
Management skills
Quality control
Team leadership
Team management
Certification
FRX-IC-CPE - Certified Professional, Ping Identity | ForgeRock, https://www.credly.com/badges/b1f1615f-cd8e-4b33-9418-c569b2595fe6/public_url
Training
- Trained on Saviynt L100 & L200
- Trained on RSA Governance & Lifecycle (G&L)
- Trained & Certified on Simeio Identity Orchestration (IO)
- Trained on ADFS, Forefront/Microsoft Identity Manager (FIM/MIM)
Disclaimer
I hereby declare the details furnished above are true to the best of my knowledge and updated.
Timeline
Sr Engineer (Support Operations) - Saviynt India Pvt Ltd
05.2025 - Current
Consultant (Sr. Identity Specialist) - Simeio Development Centre Pvt Ltd
05.2022 - 05.2025
Security Delivery Specialist (Logical Identity & Access Management) - Kyndryl Solutions Pvt Ltd. (IBM India Pvt Ltd)
01.2020 - 05.2022
Associate Consultant - Capgemini Technology Service India Limited
05.2014 - 12.2019
Board of Technical Education (BTE) - Diploma, Computer Science and Engineering
01.2014 - 12.2014
Karnataka State Open University - Class XII, PCMB
01.2014 - 12.2014