SRIDHAR R
Bengaluru
Summary
Strategic Technology Delivery and Transformation Leader with 20 years of experience in large-scale analytics programs. Expertise in cloud, Kubernetes, and OpenShift, with strong skills in service operations, incident management, and release management. Leads global, cross-functional teams to deliver scalable technology solutions that drive business growth and enhance operational efficiency.
Overview
4
4
Languages
4
4
Certifications
21
21
years of professional experience
Work History
R&D Manager
Nokia India
01.2021 - Current
- Spearheaded R&D delivery for Nokia analytics platforms, guaranteeing successful customer solution rollouts through engineering governance and stakeholder collaboration.
- Directed cross-functional teams to develop innovative analytics capabilities that enhance product performance and drive operational excellence.
- Implemented advanced data analysis techniques to enhance platform efficiency throughout full delivery lifecycle from design to deployment.
- Directed serviceability continuous improvement through enhancement of ITIL-based incident, problem, change, and release management practices while aligning engineering operations with TL9000 quality standards to elevate service reliability, operational excellence, and customer satisfaction.
- Engaged with product management, engineering services, and customer operations to implement ITIL-aligned service improvements, ensuring TL9000 quality standards and optimizing business results for customers.
- Directed vendor relationships with Cloudera, Red Hat OpenShift, and Rancher to resolve platform issues, enhance deployment consistency, and ensure successful customer outcomes within strategic delivery frameworks.
- Facilitated cloud transformation by deploying Nokia's inaugural analytics product on public cloud and CaaS-agnostic platform, enhancing customer adoption
- Led strategic initiatives to enhance organizational impact through targeted improvements.
- Executed analytics initiative for FIFA 2022, providing Ooredoo Qatar with real-time insights during the event.
- Executed FIFA 2022 analytics dashboard program for Ooredoo Qatar, enabling real-time analytics during globally recognized event
- AT&T commercial growth
- Contributed to the successful delivery of key Mobile Network Insights (MNI) capabilities supporting the AT&T 5G NSA commercial expansion across multiple markets.
- Verizon Analytics OpenShift initiative
- Designated for Verizon Analytics OpenShift Strategic Program working alongside global engineering teams to tackle intricate platform compatibility issues and enhance deployment timelines.
- Streamlined successful production deployment via effective engineering collaboration and accelerated issue resolution.
- cloud infrastructure transformation
- ANPD Phase 1b Strategic Program (USA)
- Handpicked by Nokia leadership to support the ANPD Phase 1b strategic customer program through an onsite engagement in the United States.
- Provided technical leadership, customer engagement, production issue resolution, and cross-functional collaboration to ensure successful delivery of a business-critical customer program.
- Global FNI Transformation Program
- Provided technical leadership across Services, R&D, Product Line Management (PLM), and global engineering teams to resolve complex production challenges and accelerate adoption of Nokia Fixed Network Insights (FNI).
- Supported large-scale FNI deployments serving millions of subscribers, including Nokia's first commercial SaaS implementation and cloud-native deployments on OpenShift, OCP, and Rancher.
- Enabled successful customer acceptance for strategic global operators including Turkcell, STC, Vodafone Turkey, Swisscom, Turk Telekom, Vodacom South Africa, and Vodafone Ireland.
- Vendor & Technology Partner Leadership
- Managed strategic technical engagements with Cloudera, Red Hat OpenShift, and Rancher, driving platform interoperability, infrastructure dimensioning, corrective actions, and deployment readiness.
- Represented Nokia R&D in technical collaboration with third-party vendors, ensuring successful product validation, C5 milestone certification, and release acceptance.
- Customer Escalation & Service Recovery
- Served as the primary technical lead during Code Red customer engagements, performing root cause analysis, defining MOP/SOP execution plans, and restoring business-critical production services.
- Delivered 24×7 support for high-priority customer escalations, ensuring rapid service restoration and customer satisfaction.
- Engineering & Operational Excellence
- Established the Release Operability Framework, improving deployment governance, operational readiness, and customer experience.
- Strengthened Site Reliability Engineering (SRE) practices through monitoring, observability, automation, and reliability improvements.
- Introduced AI-assisted engineering initiatives to improve engineering productivity and delivery efficiency.
- Customer Success & Business Development
- Designed and executed customer-specific analytics use cases, executive demonstrations, and Proof of Value (PoV) engagements to support customer acquisition and drive business development.
- Technical Enablement & Capability Building
- Developed Nokia Academy certification and enablement programs, accelerating product adoption and technical capability across engineering and customer organizations
- Site Reliability Engineering Program Operations
- Leading Site Reliability Engineering (SRE) initiatives across SaaS and on-premises platforms, driving reliability engineering, observability, automation, and operational excellence to improve platform
R&D Customer Solution Specialist
Nokia
04.2014 - Current
- Led end-to-end solution delivery for Nokia Analytics platforms, overseeing planning, integration, testing, deployment, production readiness, and customer acceptance across global telecom operators.
- Directed release qualification, infrastructure certification, performance validation, and ITIL-aligned operational readiness, ensuring deployment quality, service continuity, and accelerated customer onboarding.
- Executed strategic customer programs for Ooredoo Qatar, Tele2 Sweden, China Telecom, SK Telecom, and Celcom Malaysia, achieving high-quality implementation and ensuring customer satisfaction.
- Developed customer-centric analytics use cases and solution demonstrations, supporting customer acquisition initiatives.
- Designed and delivered Nokia Academy enablement programs, enhancing technical capability and driving product adoption.
- Represented Nokia R&D in technical engagements with third-party technology vendors.
R&D, Technical Support Engineer
Nokia
04.2009 - 01.2014
- Delivered third-line support, deployment engineering, release verification, and ITIL-based incident and problem management services, achieving rapid issue resolution and high service availability for Nokia Analytics platforms.
- Executed root-cause analysis, lab validation, and infrastructure readiness activities, bridging customers and engineering to facilitate timely issue resolution.
- Acted as the primary technical lead during high-priority customer escalations, driving root cause analysis, MOP/SOP execution, ITIL-based incident recovery, and service restoration within committed SLAs.
- Managed technical ownership of critical customer incidents by collaborating with Engineering, R&D, and Services teams to restore production services within SLA commitments and support timely issue resolution.
System Engineer
Sasken Technologies
01.2008 - 04.2009
- Engineered telecom software solutions, implemented for customers, integrated systems, and supported deployments.
- Led system design and architecture for complex software applications.
- Developed and implemented automation solutions to enhance operational efficiency.
- Collaborated with cross-functional teams to define system requirements and specifications.
BSS Engineer
Sasken Network Engineering
01.2006 - 01.2008
- Executed telecom infrastructure deployment and network implementation to enhance customer operations support.
- Designed and implemented BSS solutions to enhance network performance and reliability.
- Collaborated with cross-functional teams to troubleshoot and resolve complex system issues.
- Conducted detailed analysis of network data to optimize service delivery and customer satisfaction.
Education
Bachelor of Engineering (B.E.) - Mysore University
Malnad College Of Engineering
HassanSkills
Data analysis
Certification
Artificial Intelligence & Data
AWARDS & RECOGNITION
10+ Nokia Excellence Awards, Long-Term Incentive Award (2024), Employee of P1/2025, Business Excellence Award – FIFA 2022 Delivery, Team Leadership Excellence Award, Verizon FNI Excellence Award, Turkcell FNI Excellence Award
Technology & DevOps
Jenkins for DevOps
Project & Delivery Management
CAPM Fundamentals
Leadership & Operational Excellence
- Active Leadership
- Nokia Quality Practitioner – Yellow Belt
Timeline
R&D Manager
Nokia India
01.2021 - Current
R&D Customer Solution Specialist
Nokia
04.2014 - Current
R&D, Technical Support Engineer
Nokia
04.2009 - 01.2014
System Engineer
Sasken Technologies
01.2008 - 04.2009
BSS Engineer
Sasken Network Engineering
01.2006 - 01.2008
Bachelor of Engineering (B.E.) - Mysore University
Malnad College Of Engineering