Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Sridhar Raja

Sridhar Raja

Chennai

Summary

Forward-thinking professional with proven history of leadership, planning and problem solving. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Optimize RCM
Bangalore
07.2024 - Current
  • The current project for which the employer recruited me to take care of has ended, since no line of business was aligned with me. I am looking for a job opportunity.
  • I am an immediate joiner with all the required documents.

Senior Team Leader

Quintessence Business and Solutions
Chennai
10.2022 - 06.2024
  • Quintessence had a 'Senior Team Leader' designation, where it was the role of Assistant Manager. I was directly reporting to the Senior Manager and took care of 7 clients under my supervision. I had 5 team leaders reporting to me directly, along with 4 group coordinators and 2 process coaches.
  • Conducted regular performance reviews and provided feedback to team leaders.
  • Developed strategies for improving customer service levels, productivity and efficiency.
  • Coached, mentored and trained junior team members on their roles and responsibilities.
  • Monitored staff performance through observation, audits and reports.
  • Provided guidance to team leaders in resolving complex issues or complaints.
  • Created and implemented effective processes for handling customer inquiries or problems.
  • Collaborated with other departments to ensure smooth operations of the team.
  • Assessed individual skill sets of team members and allocated tasks accordingly.
  • Organized weekly meetings to review progress against goals and objectives.
  • Established policies and procedures for the entire team to adhere to.
  • Analyzed operational data to identify areas requiring improvement or optimization.
  • Communicated regularly with senior management regarding project updates or changes.
  • Implemented systems for tracking employee attendance, leave requests, overtime.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Negotiated contracts with vendors for services necessary for daily operations.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Implemented systems for tracking operational performance metrics.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.

Team Leader Supervisor

Wipro
Kolkata
11.2021 - 10.2022
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Organized client meetings to provide project updates.
  • Implemented strategies to take advantage of new opportunities.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Analyzed key performance indicators to identify effective strategies.
  • Worked closely with human resources to support employee management and organizational planning.

Operation Team Leader

R1 RCM
Bangalore
08.2020 - 10.2021
  • R1 RCM acquired Cerner Health Care on August 2, 2020.
  • Developed and implemented operational procedures to ensure efficient operations.
  • Coordinated cross-functional teams to develop new processes and improve existing ones.
  • Established clear objectives for each team member and tracked progress against goals.
  • Reviewed financial reports to assess the effectiveness of operational activities.
  • Ensured safety regulations were strictly followed by all employees.
  • Created weekly and monthly reports on team performance, productivity, and overall results achieved.
  • Maintained an up-to-date knowledge of industry trends and best practices related to operations.
  • Assisted in the development of budgets for operational activities.
  • Provided support in developing strategic plans for improving team performance.
  • Managed inventory levels by monitoring stock levels, ordering supplies as needed.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Implemented cost-saving initiatives while maintaining high standards of service delivery.
  • Conducted regular performance evaluations, providing feedback and development opportunities to staff.
  • Oversaw compliance with safety and quality standards, significantly reducing incident rates.
  • Developed and monitored operational budgets, achieving a reduction in unnecessary expenditures.
  • Calculated and processed end-of-year bonuses and adjustments with high accuracy.
  • Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
  • Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
  • Trained new employees on operational protocols, significantly reducing onboarding time.

Lead Medical Billing Specialist

Cerner India
Bangalore
05.2018 - 08.2020
  • Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
  • Provided customer service support to patients who had questions about their bills or payments due.
  • Researched complex billing issues involving multiple providers or services rendered over a period of time.
  • Generated monthly invoices for patients based on services provided according to established fee schedules.
  • Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
  • Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
  • Updated patient accounts with information obtained from internal departments or external sources.
  • Processed credit card payments from patients in accordance with office policy.
  • Ensured HIPAA compliance by maintaining confidentiality of all patient information.
  • Worked closely with clinical staff to ensure accurate coding practices were followed.
  • Developed strategies for improving collections performance while reducing bad debt write-offs.
  • Resolved discrepancies between insurance companies and patients regarding payment of bills.
  • Created and processed claims to third-party payers using specific coding guidelines.
  • Conducted research on insurance policies, procedures, and regulations to ensure compliance with all applicable laws.
  • Prepared daily reports summarizing payments received from insurers or other sources.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.

Subject Matter Expert

Cognizant Technology Solutions
Bangalore
02.2017 - 04.2018
  • Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
  • Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
  • Conducted market research and analysis to identify industry trends and customer requirements.
  • Developed comprehensive test plans for software applications and hardware components to ensure quality assurance standards were met.
  • Created detailed reports on project progress, metrics, and results for stakeholders' review.
  • Analyzed existing processes and procedures to identify opportunities for improvement or cost savings initiatives.
  • Mentored junior staff members on best practices related to product design and implementation strategies.
  • Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
  • Researched emerging technologies in order to develop innovative solutions that addressed business needs.
  • Identified areas of risk within complex projects then proposed mitigation strategies for successful completion of tasks.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Analyzed company's expenditures and developed financial models.
  • Worked closely with human resources to support employee management and organizational planning.
  • Assessed company operations for compliance with safety standards.

Quality Analyst - Management Trainee

Visionary RCM
Chennai
12.2015 - 12.2016
  • Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
  • Conducted root cause analysis to investigate the source of problems in production process.
  • Provided thorough documentation on all quality control activities and results.
  • Ensured compliance with company standards, regulations and procedures related to quality control.
  • Developed testing plans for new products based on customer requirements.
  • Evaluated performance metrics from existing processes to recommend improvements in product quality.
  • Monitored production processes for accuracy and conformance to established standards.
  • Identified opportunities for process optimization, cost reduction and improved efficiency.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Created and managed budgets for travel, training, and team-building activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Proposed or approved modifications to project plans.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Client Service Administrator

Ajuba international Private limited
Chennai
09.2012 - 07.2015
  • Provided customer service by responding to inquiries, resolving technical issues and processing orders.
  • Maintained client records in a database and provided timely updates on account status.
  • Coordinated with internal departments to ensure client satisfaction and efficient delivery of services.
  • Assisted in the preparation of reports and presentations for clients regarding new products or services.
  • Monitored client accounts to identify any potential problems or opportunities for improvement.
  • Generated weekly and monthly performance metrics to track progress against goals set forth by management.
  • Conducted research on industry trends, competitive offerings, and customer feedback to develop strategies for improving services offered to clients.
  • Developed strong relationships with clients through regular communication and follow-up activities.
  • Resolved customer complaints in a timely manner, providing appropriate solutions that meet customer needs.
  • Created detailed documentation of all client interactions including notes from meetings, phone calls, emails.
  • Analyzed financial data related to client accounts such as invoices, payments, credits.
  • Ensured compliance with company policies and procedures when dealing with clients.
  • Managed multiple projects simultaneously while ensuring deadlines are met.
  • Implemented process improvements initiatives that increase efficiency within the department.
  • Prepared periodic reports summarizing client activity and performance metrics.
  • Performed administrative duties such as filing documents, preparing correspondence.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Education

Bachelor of Computer Applications - Computer Application

Dr.C.V Raman University, Kota, Chhattisgarh India
Chhattisgarh India
07-2012

+2 Higher Secondary - Computer Science

St Theresa's Matric Higher Secondary School
Chennai
04-2005

10th Standard - General Studies

St Theresa's Matric Higher Secondary School
Chennai
04-2003

Skills

  • Operations Management
  • Product and service knowledge
  • Employee Scheduling
  • Cost Reduction
  • Task Delegation
  • Sales monitoring
  • Employee Performance Evaluations
  • Recruiting and interviewing
  • Strategic Planning
  • Customer Relations
  • Business Development
  • Business Administration
  • Team motivation
  • Consulting
  • Employee engagement
  • Recruitment and hiring
  • Budgeting and finance

Affiliations

  • Achievements - Achieved raising star and best performance awards from Quintessence Bussiness and Solutions.
  • Award for Excellence for the Quarters 2018, 2019, 2021.
  • Best Supervisor award in 2022
  • Spot light award in 2014

Timeline

Assistant Manager

Optimize RCM
07.2024 - Current

Senior Team Leader

Quintessence Business and Solutions
10.2022 - 06.2024

Team Leader Supervisor

Wipro
11.2021 - 10.2022

Operation Team Leader

R1 RCM
08.2020 - 10.2021

Lead Medical Billing Specialist

Cerner India
05.2018 - 08.2020

Subject Matter Expert

Cognizant Technology Solutions
02.2017 - 04.2018

Quality Analyst - Management Trainee

Visionary RCM
12.2015 - 12.2016

Client Service Administrator

Ajuba international Private limited
09.2012 - 07.2015

Bachelor of Computer Applications - Computer Application

Dr.C.V Raman University, Kota, Chhattisgarh India

+2 Higher Secondary - Computer Science

St Theresa's Matric Higher Secondary School

10th Standard - General Studies

St Theresa's Matric Higher Secondary School

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Sridhar Raja