Sridhar S.
IT / ITES Business Analyst, SQA and Project Management
Chennai
Summary
Accomplished Banking Operations and IT Consultant with 35+ years of global experience in Banking, Finance, Investments, Trade Finance, and Capital Markets, including leadership roles in American Express, Bank of Montreal, and ABN AMRO. Expert in Business Analysis, RPA/Intelligent Automation, Process Re-engineering, and QA/Test Management, leveraging Blue Prism, UiPath, and Automation Anywhere to drive digital transformation and operational excellence. Successfully led end-to-end automation and transformation initiatives for BFSI, CPG, and Airline clients across the US, UK, Middle East, and South America, delivering measurable business impact through 90+ BOT implementations and process optimization. Adept at managing cross-functional teams, stabilizing operations, and embedding governance frameworks to ensure compliance, scalability, and efficiency. Recognized for establishing offshore QA/testing units, designing and implementing RPA solutions, and consistently generating multi-million-dollar savings while enhancing process reliability. Certified PMP and RPA Practitioner with deep domain expertise in international banking operations, trade finance, insurance, investment banking and process automation consulting.
Overview
37
37
years of professional experience
3
3
Certifications
Work History
Asst. General Manager / BA / Consultant
Tata Consultancy Services
12.2015 - 09.2025
- Leading end-to-end consulting engagements for BFSI and enterprise clients, driving RPA, Intelligent Automation, and process transformation initiatives using Blue Prism, UiPath, and Automation Anywhere.
- Acting as a Servant Leader and Business Analyst, translating business objectives into automation opportunities and ensuring seamless delivery through Agile and DevOps frameworks.
- Managing cross-functional teams across global locations to ensure project governance, stakeholder alignment, and delivery excellence within budget and timeline constraints.
- Conducting process assessments, feasibility studies, and cost-benefit analyses to identify high-value automation opportunities and optimize operational efficiency.
- Overseeing requirement gathering, solution design, and implementation of automation and data-driven transformation programs across BFSI, Airline, Healthcare and CPG domains.
- Driving continuous improvement, knowledge sharing, and capability building initiatives to strengthen automation maturity and innovation culture within client organizations.
- Onsite roles across the US, UK, South America, and Middle East
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Managing Director
Fircosoft India (Now Accuity / Reed Business Grup)
04.2010 - 10.2015
- Successfully set up and operationalized Fircosoft’s offshore delivery unit, enabling scalable, cost-efficient QA operations for global clients.
- Achieved significant cost savings (>€1.5 annually) for the organization by transitioning manual and automated testing activities to India, optimizing resources and improving turnaround time.
- Delivered consistent results and identified new opportunities for growth.
- Built a high-performing QA team from the ground up, fostering a culture of innovation, accountability, and delivery excellence.
- Played a pivotal role in strengthening Fircosoft’s global delivery model, positioning the India center as a key contributor to its global software QA success.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Optimized resource allocation for improved efficiency in ensuring quality and successful and timely software releases.
Managing Director & Founder
Tradewiz India Pvt. Ltd.
01.2008 - 01.2010
- Founded and led the Indian operations of a start-up BPO venture focused on International Trade Finance, Payments, and Investment Operations, driving business setup, strategy, and service delivery.
ABN AMRO / Bank of Montreal / American Express
01.1989 - 01.2008
- Served in key leadership roles across ABN AMRO, Bank of Montreal, and American Express Bank, managing Software QA, International Trade Operations, and Process Transformation initiatives.
- Led functional and regression testing for multiple banking applications, directed trade operations teams handling Letters of Credit and Guarantees, and spearheaded process improvement and centralization projects, establishing Centers of Excellence for enhanced operational efficiency.
Education
MBA - Finance
Indira Gandhi National Open University
India12.1999
B.Sc. - Mathematics
University of Madras
India05.1990
Skills
Business Analysis & Consulting Robotic Process Automation (RPA) Intelligent Automation (IA) Process Re-engineering & Optimization Digital Transformation Quality Assurance & Test Management IT Service Delivery Project & Program Management Stakeholder Management Operational Excellence Business Process Mapping Data Analysis & Reporting SDLC & STLC Agile/Waterfall Methodologies Risk & Compliance BFSI Domain Expertise Trade Finance Operations Continuous Improvement Automation Tools Testing Tools DevOps Integration Team Leadership Client Relationship Management
Automation Tools: Blue Prism UiPath Automation Anywhere
Testing Tools: HP ALM UFT Selenium IBM Rational Functional Tester (RFT) IBM Rational Quality Manager (RQM)
DevOps Tools: Azure DevOps GitHub
Project & Collaboration Tools: JIRA MS Project Confluence
Databases: MS SQL Server MySQL
Programming / Scripting : VB VBScript SQL
Methodologies: Agile (Scrum) Waterfall DevOps SDLC STLC
ERP Systems: SAP (MM/SD/FI/HCM/Concur) Oracle Apps (Finance)
Operating Systems: Windows
Specializations: Robotic Process Automation (RPA) Intelligent Automation (IA) Business Process Re-engineering Test Automation Framework Design Quality Assurance IT Service Delivery
Operations management
Strategic planning skill
Team leadership expertise
Business development
Workflow coordination
Process improvements
Certification
Project Management Professional - PMP Certification, PMI, USA
Highlights
- Successfully implemented 90+ BOTs across multiple clients, delivering measurable business value and multi-million-dollar cost savings through automation and process re-engineering.
- Designed and delivered enterprise-grade RPA frameworks and governance models, ensuring scalability, compliance, and operational sustainability.
- Spearheaded automation consulting for a leading US bank, establishing a robust Blue Prism environment that enhanced transaction accuracy and reduced processing time by over 40%.
- Partnered with global clients in Airline, CPG, and Commercial Banking sectors, driving end-to-end automation programs that accelerated transformation and efficiency gains.
- Advised a South American bank on software QA and testing best practices, embedding robust delivery processes and improving quality assurance outcomes.
- Stabilized Trade Operations for a Middle East–based bank and pioneered automation opportunities using BPM and RPA, driving measurable process efficiency and risk reduction.
Timeline
Asst. General Manager / BA / Consultant
Tata Consultancy Services
12.2015 - 09.2025
Managing Director
Fircosoft India (Now Accuity / Reed Business Grup)
04.2010 - 10.2015
Managing Director & Founder
Tradewiz India Pvt. Ltd.
01.2008 - 01.2010
ABN AMRO / Bank of Montreal / American Express
01.1989 - 01.2008
MBA - Finance
Indira Gandhi National Open University
B.Sc. - Mathematics
University of Madras