Sridhar S
Bengaluru
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Manager
eClinicalWorks India Pvt Ltd
Bengaluru
03.2014 - 10.2023
- Proficient in conducting comprehensive SWOT analyses to identify strengths, weaknesses, opportunities, and threats, enabling strategic decision-making.
- Communicate job expectations; production planning, process monitoring, assignment, delegation, reviewing workload contributions and planning continuous improvement in performance and process optimization.
- Skilled in closely monitoring processes to ensure adherence to quality standards and identifying areas for improvement. Conducted, timely performance feedback and performance appraisals.
- Includes hiring and training team members for the department and ensuring the reporting staff productivity remains high. Implementing KPI parameters for the department.
- Maintain objective work plan between Team Lead and Managers, prepare skill set matrix and action plan for improvement with any required certification.
- Successfully led process re-engineering initiatives to enhance efficiency and meet evolving business needs
- Experienced in strategic workforce planning to meet business goals and adapt to changing needs. Skilled in managing relationships with various stakeholders to align interests and achieve common objectives
Sr. Executive Insurance and Quality Analyst
Capita India Pvt Ltd
Bengaluru
12.2009 - 02.2013
- Processing of new insurance application, updating outstanding data, transferring refunds to client's bank account and collecting outstanding premium.
- Requesting information from client's financial advisor and general practitioner for underwriting purpose.
- Sorting out premium discrepancies, processing money management related tasks and cheques.
- Was certified to generate quotes for protection policies and licensed to conduct quality audit on transactions processed.
- Reviewed customer documents and ensured accuracy of information before processing transactions.
- Verified customers' identity and payment details to prevent fraudulent activities.
Transaction Processing Officer
Mphasis
Bengaluru
02.2009 - 11.2009
- Transition of business from Mphasis to Captia India Pvt Ltd.
Education
Bachelor of Commerce - Commerce
06.2008
- 60 GPA
Skills
- Decision Making
- Operations Management
- C-Sat and Team Performance
- Forecasting & Business Planning
- Key Performance Indicators
- Cross-Functional Team Management
Certification
- Influence: Communication Skills for Management & Leadership
- PMP
Languages
English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Timeline
Manager - eClinicalWorks India Pvt Ltd
03.2014 - 10.2023
Sr. Executive Insurance and Quality Analyst - Capita India Pvt Ltd
12.2009 - 02.2013
Transaction Processing Officer - Mphasis
02.2009 - 11.2009
SVFGC - Bachelor of Commerce, Commerce
- Influence: Communication Skills for Management & Leadership
- PMP
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