Sridhar Singh R

Managed daily ecommerce operations across Meesho, Amazon, and Flipkart platforms.

Flipkart Last Mile Operations.

• Handled Flipkart delivery operations across 35 delivery hubs in Bangalore.
• Led a 70-member team across daily hub dispatches and pickups.
• Managed hub P&L and completed material reconciliations for each hub.
• Closed daily variances through cod reconciliations across delivery hubs.
• Monitored staff performance and created improvement plans for compliance.
• Supervised supply purchasing and tracked spending against budget requirements.
• Analysed competitor activity and adapted strategies to sustain advantage.
• Sourced vendors and negotiated commercial terms to secure required services.
• Built relationships with investors, partners, and regulatory bodies for coordination.
• Monitored financial performance and prepared reports for senior review.
• Led project initiatives to improve operational efficiency and reduce costs by 15%.
• Prepared operational statements with details and key performance indicators.
• Investigated losses and theft incidents at hub operations.

Meesho First Mile Operations

• Managed end-to-end Meesho first-mile operations for timely pickups.
• Monitored daily shipment volumes, route planning, and vehicle utilisation.
• Coordinated with sellers, transport vendors, and hub teams for pickups.
• Led manpower planning, resource allocation, and productivity improvement initiatives.
• Analysed operational metrics, identified process gaps, and implemented corrective actions.

• As a Cluster Manager, I played a pivotal role in scaling up 8 Dexters operations in Yashwanthpura and Sanjaynagar cluster belt. I successfully oversaw 2 major parent large hubs, managing a team of 9 TLs and over 90 Delivery Executives (DEs).
• Develop and execute the Monthly Annual Operating Plan (AOP) with innovative cost-benefit strategies (e.g., Kirana, Eco & E-Bikers models). Plan and implement multi-run operations to enhance customer satisfaction.
• Selected, trained and performance-managed staff to handle high workload with ambitious targets.
• Streamlined operational processes through the adoption of new technologies, improving efficiency and reducing errors.

• Handled LAST MILE and First mile Operations at the 'Bangalore West cluster Delivery Hubs' with a Volume Avg of 4000 to 5000 shipments (Average) per day.
• Responsible and answerable to all Delivery/Pickup hubs related activities Such as Inbound/Outbound, Manpower Planning, Roastering, Training, Employee engagement.
• Assisted in recruiting, hiring and training of team members.
• Managed 20+ PIN Codes in Bangalore; developed strategies for efficient coverage and coordinated with local stakeholders.
• Managing a team of 120 employees, which includes Team Leaders/Delivery/Pickup Executives.
• Review meetings on regular intervals with my team to understand the requirements and the challenges.
• Co-coordinating between various verticals (HR, Mother hub, Customer Service, Security, Quality Control and Training) for resolving issues arising on a daily basis and also identifying root causes of issues and work towards their resolution.
• Stakeholders management with QC, APST, Business finance and L&D teams to launch new innovations and pilot programs.
• Implementation of New and Cost effective process to perform healthy Operation.
• SLA compliance, shrinkage control, quality and EHS compliance.
• Worked closely with the Ground team to ensure minimize the attrition below 6%.
• Taken additional responsibility on Shrinkage for BLR-3 Cluster to reduce Direct/Conditional losses.

• Handled Last Mile Operations B2C.
• Had a major role in scaling up the KIRANA stores at the DH level and increase the delivery share to 50% to keep a control on CPS.
• Worked on Various Low cost models and High density areas to reduce the Cost per shipment.
• Driving and Improving NPS by automation Customer Net Negative Scores (CXNS) were kept to minimal by constantly iterating its relevance and action plan to field executives, which helped in increasing customer delight.
• Worked on EMO to increase Wms efficiency and increasing their Earning potential.
• Making Plans on fleet logins and requirement based on projected load.
• Regular hand holding and investigation at shipment level.
• Looking at the Finance IFMS for the Facility.
• Closing the Escalations on P0 and delivering an excellent Customer experience and Addressing the customer Concern on Priority.
• Work Closely with the payout team to solve the Wms payout on real time.

• Handled First Mile Operation B2B.
• Responsible for inward shipments on a daily basis and ensuring fast and efficient delivery of shipments.
• Delivered exceptional Seller experiences and met operation metrics.
• Monitored quality metrics, addressed deviations, and implemented corrective actions.
• Supported process improvements and coordinated with the Quality Manager for standardization.
• Managed daily operations of the PH, including Co-ordination between different functional Teams (shipping and transport etc.).
• Led a team of 100+ in First-Mile operations, focusing on training and people management.
• Facilitated EHS incident reporting, analysis, and corrective action management.
• Conducted EHS audits across Bangalore Region Hubs, ensuring compliance and safety.