Sridharan Jones
DATA ANALYST
Summary
Enthusiastic MCA student with a strong foundation in computer science and a passion for software development. Seeking opportunities to apply academic knowledge in real-world projects, striving for innovative solutions while gaining practical experience in software engineering, database management, and system analysis. Dedication to continuous learning drives professional growth in technology.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Customer Experience Agent
Alorica
07.2024 - Current
- Assisted in troubleshooting technical issues for customers, leveraging product knowledge to guide users through resolution processes effectively.
- Utilized CRM software to document customer interactions accurately, facilitating seamless follow-up and enhancing overall service efficiency.
Education
M.C.A - Masters of Computer Application
Dr. MGR University Educational & Research Institute
08.2022 - 05.2024
B.C.A - Bachelor of Computer Application
Dr. MGR University Educational & Research Institute
08.2018 - 05.2021
Higher Secondary - undefined
Cluny Metric Higher Secondary School
08.2016 - 05.2017
Secondary School Leaving Certificate - undefined
Cluny Metric Higher Secondary School
08.2014 - 05.2015
Skills
- Data modeling
- Data manipulation using SQL
- python programming
- Data visualization and presentations
- Data extraction expertise
- Experience with deep learning models
- Java programming
- Keras model development experience
- Excel proficiency
- Power BI proficiency
- Experienced with NumPy library
Certification
• Swarm Optimization in Python | NPTEL
Timeline
Customer Experience Agent
Alorica
07.2024 - Current
• Data Analytics workshop | Dr. MGR UNIVERSITY
03-2024
• Swarm Optimization in Python | NPTEL
12-2023
• Programming in java| Great Learning
06-2023
M.C.A - Masters of Computer Application
Dr. MGR University Educational & Research Institute
08.2022 - 05.2024
B.C.A - Bachelor of Computer Application
Dr. MGR University Educational & Research Institute
08.2018 - 05.2021
Higher Secondary - undefined
Cluny Metric Higher Secondary School
08.2016 - 05.2017
Secondary School Leaving Certificate - undefined
Cluny Metric Higher Secondary School
08.2014 - 05.2015
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