Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sridharan Jones

DATA ANALYST

Summary

Enthusiastic MCA student with a strong foundation in computer science and a passion for software development. Seeking opportunities to apply academic knowledge in real-world projects, striving for innovative solutions while gaining practical experience in software engineering, database management, and system analysis. Dedication to continuous learning drives professional growth in technology.

Overview

1
1
year of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Customer Experience Agent

Alorica
2024.07 - Current
  • Assisted in troubleshooting technical issues for customers, leveraging product knowledge to guide users through resolution processes effectively.
  • Utilized CRM software to document customer interactions accurately, facilitating seamless follow-up and enhancing overall service efficiency.

Education

M.C.A - Masters of Computer Application

Dr. MGR University Educational & Research Institute
2022.08 - 2024.05

B.C.A - Bachelor of Computer Application

Dr. MGR University Educational & Research Institute
2018.08 - 2021.05

Higher Secondary - undefined

Cluny Metric Higher Secondary School
2016.08 - 2017.05

Secondary School Leaving Certificate - undefined

Cluny Metric Higher Secondary School
2014.08 - 2015.05

Skills

  • Data modeling
  • Data manipulation using SQL
  • python programming
  • Data visualization and presentations
  • Data extraction expertise
  • Experience with deep learning models
  • Java programming
  • Keras model development experience
  • Excel proficiency
  • Power BI proficiency
  • Experienced with NumPy library

Certification

• Swarm Optimization in Python | NPTEL

Timeline

Customer Experience Agent

Alorica
2024.07 - Current

• Data Analytics workshop | Dr. MGR UNIVERSITY

2024-03

• Swarm Optimization in Python | NPTEL

2023-12

• Programming in java| Great Learning

2023-06

M.C.A - Masters of Computer Application

Dr. MGR University Educational & Research Institute
2022.08 - 2024.05

B.C.A - Bachelor of Computer Application

Dr. MGR University Educational & Research Institute
2018.08 - 2021.05

Higher Secondary - undefined

Cluny Metric Higher Secondary School
2016.08 - 2017.05

Secondary School Leaving Certificate - undefined

Cluny Metric Higher Secondary School
2014.08 - 2015.05
Sridharan JonesDATA ANALYST