Sridhar Rao Navva

• Collaborated with functional teams to understand their requirements and design solutions accordingly.
  Developed, tested and deployed Apex Classes, Triggers, Visualforce Pages, Lightning Components and Batch processes on Salesforce platform.
  Optimized code performance by introducing bulkification techniques in Apex classes and triggers.
  Integrated Salesforce with external systems using SOAP and RESTful APIs.
  Maintained version control system for all the source codes developed in the project.
  Conducted unit testing of applications as per company's quality assurance process before deploying into production environment.
  Supported end users during UAT phase by addressing their queries and resolving any reported issues.
  Provided technical guidance to junior developers in Salesforce development tasks.
  Coordinated with third party vendors for troubleshooting integration issues between different applications.
  Assisted in debugging production issues related to Apex classes, triggers or other components of Salesforce orgs.
  Performed troubleshooting of post-release software faults to support live service and installed software patch design.
  Assessed code during testing stage to determine potential glitches and bugs.

Developed and maintained Salesforce.com CRM functionalities.

Utilized data loaders for importing and exporting utilities.

Developing Apex classes.

Developed efficient workflows.

Implemented updates successfully across Sandbox and Production environments.

Developed test cases and conducted testing of Apex code.

Maintained clear communication with business analysts to understand requirements.

Implemented new features according to design specifications.

Resolved complex customer support issues.

Examined documentation for software development process.

Developed utilities supporting business continuity processes.

Ensured round-the-clock Salesforce.com CRM support deliveries.

Cut down Operations & Maintenance expenses.

Resolved frequent software issues.

• Monitored system performance, identified potential issues, and coordinated resolution with other teams.
• Generated reports detailing performance metrics such as uptime, response times for senior management review.
• Developed processes for monitoring the performance of applications over time in order to identify any potential issues.
• Responded promptly to user inquiries regarding application errors or malfunctions.
• Collaborated with developers to ensure that applications are properly tested before deployment.

Managed 24/7 APS deliveries from Hyderabad center with minimal turnaround time.

Established quantifiable metrics to evaluate current O&M activities.

Streamlined processes to minimize manual involvement.

Enhanced self-service capabilities for users.

Resolved frequent application issues.

Minimized user queries through enhanced documentation.

Facilitated Service Desk incident resolution during initial contact.

• Provided round-the-clock application production support for GENPACT BPO operations.

Created Crystal Reports for WIPRO Project utilizing Crystal Reports 11.

Facilitated administrative support for Crystal Reports 11.

Created VB.Net and PL SQL scripts for EBS ERP systems.

Generated detailed reports utilizing Crystal Reports 8.

Developed Visual Basic, PL SQL and ASP applications for healthcare projects.

Designed and generated reports utilizing Crystal Reports 7.