Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
Timeline
Generic

Srihari M.S

Lead Technical Consultant
Chennai,Tamil Nadu

Summary

Dedicated Technical Consultant adept at cultivating long-term partnerships with clients. Knowledgeable in various technologies like Hypervisors, Citrix, Application servers, Database servers, Windows servers, Unix shell commands, Cloud services and its configurations. Successful career history comprising more than 10 years.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
3
3
Languages

Work History

Technical Consultant

eG Innovations Pvt. Ltd.
Chennai, Tamil Nadu
11.2012 - Current
  • Oversaw installation of monitoring software for multiple customers and provided efficient way of implementing tool.
  • Provided technical solutions for day-to-day operations and long-range strategic planning of monitoring product usage for users.
  • Implemented, tested and handled troubleshooting of various issues by checking configurations and deploying hot fixes.
  • Created technical responses to Requests for Quotes (RFQs) for customer's IT infrastructure.
  • Delivered in-depth training on technologies involved in monitoring tool, imparting knowledge of best practices for minimizing errors.
  • Worked on technical requirement documentation for technologies that are supported in monitoring tool as well as implementation.
  • Handled more than 15 accounts and helped them achieve their ROI. Also provided KT to colleagues to have smooth transition.
  • Maintained excellent attendance record, consistently arriving to work on time.

Sr. Technical Support Engineer (Dell-on-call)

Sutherland Global Services
Chennai, Tamil Nadu
06.2012 - 11.2012
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Installed software needed for issues/configuration and arranged follow-ups with user to achieve customer satisfaction.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Handled 10-15 calls per day to achieve target. Performed to optimum during work tenure.
  • Maintained excellent attendance record, consistently arriving to work on time.

Sr. Technical Support Engineer (Bell ISP)

Sutherland Global Services
Chennai, Tamil Nadu
09.2009 - 05.2010
  • Responded to internet inquiries through in-bound phone calls in timely matter.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Upsold products and services to increase company revenue.
  • Handled 20-25 calls per day to achieve target. Performed to optimum during work tenure.
  • Maintained excellent attendance record, consistently arriving to work on time.

Sr. Technical Support Engineer (Dell Workstations)

Sutherland Global Services
Chennai, Tamil Nadu
12.2007 - 10.2008
  • Configured hardware, devices and software to set up work stations for employees.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Responded to support requests about Dell desktops and laptops from end users and patiently walked individuals through basic troubleshooting tasks.
  • Handled 10-15 calls per day to achieve target. Performed to optimum during work tenure.
  • Maintained excellent attendance record, consistently arriving to work on time.

Technical Support Executive (Apple Workstations)

Transworks
Chennai, Tamil Nadu
12.2005 - 04.2006
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Provided authorized users with technical support on iMac and eMac devices and advice regarding proper use and functionality of equipment.
  • Handled 20-25 calls per day to achieve target. Performed to optimum during work tenure.
  • Maintained excellent attendance record, consistently arriving to work on time.

Technical Support Executive (Earthlink ISP)

Mphasis
Bangalore, Karnataka
01.2005 - 12.2005
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Provided authorized users with technical support on Dial-up and Broadband internet and advice regarding proper use and functionality of equipment.
  • Handled 20-25 calls per day consistently. Also was involved in outbound support to follow-up customer issues.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

Bachelor of Engineering - Electrical And Electronics

Kumaraguru College Of Technology
Coimbatore
06.2000 - 04.2004

Skills

Technical guidance

undefined

Additional Information

Have knowledge in troubleshooting Infrastructure components, cloud networking and security.

Mostly Infrastructure components that are related to databases, linux, windows, hyper-v, IIS, Citirix and VMware

Need one month to join the new company.

Certification

AZ-300 AZ-304

Interests

Music, Fitness, Audiobooks, Movies/Series and Learning technologies

Timeline

Technical Consultant

eG Innovations Pvt. Ltd.
11.2012 - Current

Sr. Technical Support Engineer (Dell-on-call)

Sutherland Global Services
06.2012 - 11.2012

Sr. Technical Support Engineer (Bell ISP)

Sutherland Global Services
09.2009 - 05.2010

Sr. Technical Support Engineer (Dell Workstations)

Sutherland Global Services
12.2007 - 10.2008

Technical Support Executive (Apple Workstations)

Transworks
12.2005 - 04.2006

Technical Support Executive (Earthlink ISP)

Mphasis
01.2005 - 12.2005

Bachelor of Engineering - Electrical And Electronics

Kumaraguru College Of Technology
06.2000 - 04.2004

Similar Profiles

CREATE PROFILE
Srihari M.SLead Technical Consultant