Srihari Rao
Navi Mumbai
Summary
Experienced professional with 18+ years in Sales, Account Management, Customer Success, and Implementation. Proven track record in driving revenue growth, managing global teams, optimizing customer lifecycles, and enhancing customer satisfaction. Expertise in leading cross-functional teams, strategic planning, and delivering business outcomes across diverse markets, including South America, Europe, and North America.
Overview
21
21
years of professional experience
Work History
Entrepreneur Voyage
Self
Bangalore
10.2024 - 05.2025
- Worked on Travel & Food exploration via ethnic communities of KA, TN and MH
- Travelled through villages to procure heirloom-based receipes
- Worked with aggregators via Marketing and Advertising
AVP - Account Management
Netcore Cloud
04.2024 - 08.2024
- Trained and managed a team of 15 Customer Success Managers.
- Streamlined customer lifecycle from onboarding to churn in South America.
- Defined OKRs, KPIs, and customer metrics to track and measure success.
- Led CS initiatives, ensuring process renewal and performance optimization.
- Recruited, onboarded, and mentored new CS team members.
Director - International Sales (South America)
Netcore Cloud
09.2023 - 03.2024
- Managed a portfolio of 50+ South American accounts worth $6.5M.
- Led PoC and contract finalization for 15+ onboarding accounts.
- Drove 15% revenue growth per quarter via forecasting and opportunity analysis.
- Implemented churn management strategies and conducted customer satisfaction assessments.
- Collaborated with marketing on product-based engagement across South America.
GM - Strategic Accounts (Europe)
Netcore Cloud
10.2022 - 09.2023
- Managed and maintained relationships with key strategic accounts in Europe.
- Implemented plans to increase revenue, profitability, and satisfaction.
- Led the sales team, focusing on training, goal-setting, and performance management.
Head - Strategic Accounts (North America)
Netcore Cloud
09.2021 - 09.2022
- Led a team of strategic account managers across North America.
- Identified new business opportunities and increased market share through strategic guidance.
- Analyzed market trends and competitive landscapes to inform business growth.
General Manager - International Sales
Netcore Cloud
04.2021 - 09.2021
- Managed global sales operations, developing sales strategies for various regions.
- Built and maintained relationships with global clients to ensure retention and satisfaction.
- Collaborated with marketing on tailored sales materials and campaigns.
Assistant General Manager — International Sales
Netcore Cloud
11.2019 - 04.2021
- Executed sales strategies to achieve revenue targets for international markets.
- Managed a sales team, building relationships and closing high-value deals.
- Worked closely with cross-functional teams to enhance operational efficiency.
Vice President - Sales and Client Engagement
RedQuanta
08.2018 - 08.2019
- Developed and executed growth strategies, enhancing market leadership.
- Alliances with technology and operations teams to implement growth initiatives.
- Managed talent acquisition, training, and market expansion efforts.
Solutioning & Customer Success
Vymo
11.2017 - 06.2018
- Provided functional and technical support during sales discussions.
- Managed product configurations and ensured seamless integration into workflows.
- Conducted QBRs to analyze performance and monitor customer adoption.
Manager - Customer Success Management
Replicon
04.2016 - 09.2017
- Managed a high-performing team to meet or exceed customer success goals.
- Analyzed customer data to drive onboarding, adoption, and retention actions.
- Delivered customer success reports and provided insights for continuous improvements.
Enterprise — Account Management
Replicon
03.2014 - 04.2016
- Managed client communications, conflict resolution, and compliance.
- Ensured successful product adoption and proactively addressed upsell opportunities.
- Collaborated with implementation teams to ensure service excellence.
Corporate Account Executive
Replicon
10.2012 - 03.2014
- Managed leads and sales pipelines to meet revenue targets.
- Delivered tailored product demonstrations to address customer needs.
- Actively tracked revenue and forecasts using Salesforce CRM.
Renewal Specialist
Replicon
10.2008 - 10.2012
- Managed the renewal process for small to mid-sized clients.
- Provided performance feedback and handled customer escalations.
- Educated clients on Replicon’s support portfolio and upselling opportunities.
Process Trainer
WNS
02.2004 - 09.2008
- Implemented training programs to improve onboarding and retention.
- Utilized various training methods including e-learning and virtual training.
- Provided coaching and feedback to ensure improved performance.
Education
Bachelor of Business Administration -
Indian Institute of Business Management and Studies
Skills
- Sales Leadership & Strategy
- Account & Customer Success Management
- Revenue Growth & Forecasting
- Client Relationship Building
- Churn Management & Retention
- Cross-functional Team Collaboration
- Strategic Planning & Execution
- Upselling & Cross-selling
- CRM & D ata Analysis (Salesforce)
- Performance Metrics & Reporting
- Salesforce CRM
- Microsoft Excel
- Google Analytics
- PowerPoint
- Data Analysis
- Reporting Tools
- SQL (Basic Querying)
- HubSpot
- Tableau / Power BI (Basic)
- Customer Success Platforms
- Email Automation Tools
- Project Management Tools
- Collaboration Tools
- Google Drive
- Gmail
- Basic Marketing Tools
- Zoom & Google Meet
- Leadership & Team Management
- Communication & Interpersonal Skills
- Strategic Thinking & Problem Solving
- Negotiation & Persuasion
- Conflict Resolution
- Customer Focus & Empathy
- Adaptability & Flexibility
- Time Management & Prioritization
- Collaboration & Teamwork
- Relationship Building & Networking
- Emotional Intelligence
- Decision Making & Critical Thinking
Awards
Mr. Brainiac Award | Netcore Cloud, April 2022 Role, Model – Netcorian | Netcore Cloud, January 2021 Best, Rookie & AC Manager | Netcore Cloud, May 2020, Employee of the Year | Replicon, December 2013 Top, Performer – Q1, Q2, Q3, and Q4 | Replicon, 2015
Timeline
Entrepreneur Voyage
Self
10.2024 - 05.2025
AVP - Account Management
Netcore Cloud
04.2024 - 08.2024
Director - International Sales (South America)
Netcore Cloud
09.2023 - 03.2024
GM - Strategic Accounts (Europe)
Netcore Cloud
10.2022 - 09.2023
Head - Strategic Accounts (North America)
Netcore Cloud
09.2021 - 09.2022
General Manager - International Sales
Netcore Cloud
04.2021 - 09.2021
Assistant General Manager — International Sales
Netcore Cloud
11.2019 - 04.2021
Vice President - Sales and Client Engagement
RedQuanta
08.2018 - 08.2019
Solutioning & Customer Success
Vymo
11.2017 - 06.2018
Manager - Customer Success Management
Replicon
04.2016 - 09.2017
Enterprise — Account Management
Replicon
03.2014 - 04.2016
Corporate Account Executive
Replicon
10.2012 - 03.2014
Renewal Specialist
Replicon
10.2008 - 10.2012
Process Trainer
WNS
02.2004 - 09.2008
Bachelor of Business Administration -
Indian Institute of Business Management and Studies
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