Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
18
18
years of professional experience
Work History
Head of Operations
GMN SOFTWARE SOLUTIONS Pvt. Ltd.
Trichirappalli - TamilNadu
06.2021 - Current
Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
Managed budgets for operations departments and ensured cost-effectiveness.
Created reports that tracked key performance indicators related to operations objectives.
Identified potential risks associated with operations activities and developed mitigation strategies.
Coordinated and managed operations activities to ensure all processes ran smoothly.
Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.
Analyzed customer feedback to identify opportunities for process optimization.
Collaborated with senior management on strategic planning initiatives.
Formed and sustained strategic relationships with clients.
Monitored progress by establishing plans, budgets and measuring results.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Administrative Manager
KOSOFT IT SOLUTIONS
Pondicherry
05.2015 - 03.2021
Oversaw the maintenance of office equipment, supplies, and facilities.
Coordinated with executive staff to ensure deadlines were met in a timely manner.
Monitored office inventory to maintain supply levels.
Supported staff through in-service training, providing mentorship and additional resources.
Organized meetings between executives and outside vendors or clients.
Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
Monitored department budgets by tracking expenses against allocated funds.
Recruited, trained and developed administrative team to support corporate growth and objectives.
Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Organized and maintained documents, files and records.
Administrative Executive
JP Group Of Companies
Trichirappalli - TamilNadu
02.2006 - 02.2015
Developed and implemented procedures to streamline workflow processes in the department.
Coordinated project activities among multiple departments; tracked progress towards goals and deadlines.
Maintained confidential files related to personnel matters and sensitive business information.
Created spreadsheets using MS Excel to track program performance metrics.
Prepared reports, presentations, agendas and other documents as requested by management.
Compiled data from various sources for use in preparing reports or presentations for senior management.
Coordinated and managed event-planning logistics, budget administration and team oversight.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Researched and prepared information for presentations to high-level executives.
Education
Bachelor of Science - Commerce
Bishop Heber College
Trichirappalli
04-2004
Skills
Organizational Development
Workforce Planning
Employee Development
Resources Allocation
Budget Administration
Office Management
Database Administration
Workflow Planning
Training and Coaching
Team Collaboration
Affiliations
Been as a Moderator for the wellbeing of Team Members