Sriharsha Chunduru

Identity and Access Management:

• Specialized in Identity Access Management including verification of user lifecycle workflow, ensuring 98% compliance.
• Streamline access by creating, deleting, and modifying AD groups, providing necessary access to over 80% of employees.
• Validated user permissions based on an appropriate approval matrix, ensuring compliance and accuracy, with a 98% success rate.
• Granted and handled standard and NTFS-level access to shared and secure folders, supporting over 300 shared resources.
• Document SOPs meticulously to reduce operational errors by 20%.
• Managed mail services with experience in the creation, deletion, and modification of mailing lists and group/shared mailboxes, both on-premise and in Azure, efficiently handling 500+ mailboxes.
• Resolved Azure sync issues and granted licenses to over 200 users, maintaining a 95% resolution rate, and enhancing user productivity.
• Worked closely with development and project coordination teams to ensure client satisfaction, contributing to a 15% increase in customer satisfaction scores.
• Resolved incidents within SLA in ServiceNow based on priority, ensuring 90% customer satisfaction through timely resolution.

End Point Management - EPM

Managed access provisioning and effectively addressed client-reported concerns.

Privileged Access Management - CyberArk

• Performed account remediations based on client requirements.
• Provisioned Role-Based groups and Privileged Identity Management (PIM) accounts, providing privileged access to those groups and accounts.
• Provisioned and de-provisioned various servers in the Privileged Access Management (PAM) tool, and provided access to key stakeholders.