Summary
Overview
Work History
Education
Skills
Certification
Languages
Key Accomplishments
References
Timeline
Work Preference
Quote
Work Availability
BusinessAnalyst
Sriharsha Guda

Sriharsha Guda

Hyderabad

Summary

Innovative and results-driven Lean Six Sigma Master Black Belt professional with 21+ years' experience spanning across Telecommunication, ISP, Banking, Insurance, Trust & Safety, Mortgage domains. Proven track record in enhancing Productivity, Quality, CSAT, Profitability and Cost Reduction through pioneered leadership acumen and innovative strategies.

Overview

22
22
years of professional experience
8
8
Certification

Work History

Associate Director - Performance Excellence

Cognizant Technology Services
07.2024 - Current
  • Leveraging data and analytics to make informed decisions and drive business improvements
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs
  • Identify automation and transformation opportunities and work closely with client for deployment
  • Drive Lean Six Sigma project implementation for process optimization
  • Drive Lean Six Sigma culture by training and certifying the staff

Business Transformation Manager(AVP)

Accenture Solutions Pvt Ltd
06.2021 - 06.2024
  • Engage in strategic decision-making aligned with both client objectives and the overarching vision of the organization
  • Utilize advanced data analysis techniques and performance metrics to assess the impact of initiatives, pinpoint areas for enhancement, and provide recommendations for heightened effectiveness
  • Identify opportunities and spearhead Lean Six Sigma (LSS) and Automation initiatives in collaboration with delivery and client teams.

Senior Manager Delivery Excellence

Concentrix Daksh Services India Pvt Ltd
05.2019 - 06.2021
  • Align with the strategic business unit for managing and implementing continuous improvement programs
  • Perform process assessments from lean, Six Sigma and Automation(RPA) to identify improvement opportunities
  • Worked on Email BOT, Voice BOT, Intelligent Agent Assist, Knowledge Tree Automation, Call Transformation to Digital Channels for Banking and Insurance clients
  • Drive projects for Process Excellence, Process Automation and Change Management for key clients
  • Responsible for driving Ideation/Insights, conduct boot camps, prioritize feasible and innovative ideas and drive projects which have an impact on Productivity, Utilization, SPOC ratio adjustment, Training optimization, Seat Utilization Improvement, Call Transformation, Sales Improvement, Turn Around Time reduction, Customer Satisfaction, Client Tool Optimization, Process re-engineering to create STP(Straight Through Process)
  • Manage requirement gathering, solution definition and subsequent delivery of the solution.

Senior Manager Training & Quality

Concentrix Daksh Services India Pvt Ltd
03.2015 - 05.2019
  • Spearhead initiatives to attain Investor, Customer, and Employee Satisfaction targets
  • Advocate for customers, taking ownership of continuous improvement processes to enhance Customer Satisfaction
  • Lead team management efforts, fostering positive rapport and ensuring high retention and productivity
  • Develop and establish quality benchmark solutions to elevate productivity and uphold superior quality standards at operational levels
  • Ensure compliance with Business Process Management Systems (BPMS), HR deliverables, and external audit requirements in Training and Quality
  • Manage floor/team performance and conduct performance appraisals for team members.

Senior Manager Quality

Minacs Ltd
01.2015 - 03.2015
  • Certification of Quality Analysts, engage in Continuous Learning, and Resource Allocation Optimization
  • Continuously evaluate and enhance Quality and Customer Satisfaction (CSAT) performance
  • Manage outliers and ensure compliance with regulations and standards
  • Establish methodologies to proactively identify performance issues and predict outcomes
  • Foster positive client relationships and implement strategies to enhance Voice of Customer (VOC) feedback.

Quality Manager

Concentrix Daksh Services India Pvt Ltd
08.2008 - 01.2015
  • Adhered rigorously to quality standards and protocols to minimize errors and optimize customer satisfaction
  • Crafted and refined quality benchmarks for operational BAU, driving heightened productivity and elevated quality standards
  • Ensured both internal and external SLA targets were achieved, fostering continuous improvement within the team
  • Formulated and implemented production control plans, encompassing the development of comprehensive work instructions and procedures
  • Functioned as a Compliance Partner across two locations, maintaining a 100% compliance posture in SDE, PMR, IT security, and client audits
  • Conducted internal compliance audits, adeptly navigating external audit requirements to ensure thorough documentation and report accuracy.

Team Leader Operations

Knoah Solutions Pvt Ltd
02.2003 - 06.2008

Education

MA in Public Personnel Management -

Osmania University
08.2022

PG Diploma in Business Ethics - undefined

University Of Hyderabad
05.2006

Bachelor of Computer Applications - undefined

Osmania University
04.2002

Skills

  • Creative Thinking & Problem Solving
  • Data-Driven Decision-Making
  • Strategic leadership
  • Project Management
  • Stakeholder Management
  • Process Improvement
  • Cross Functional Coordination
  • Time Management Skills

Certification

  • Artificial Intelligence and Machine Learning Program, Indian Council for Technical Research and Development, Nov 2024
  • Premiership in Business Management, Indian Council for Technical Research and Development, Aug 2024
  • Strategically Focused Project Management, Skillsoft, Jan 2023
  • Certified Six Sigma Executive Master Black Belt, Henry Harvin, Mar 2022
  • Managing Innovation, IIM Bangalore, Aug 2021
  • Advanced RPA Professional, Automation Anywhere, Jun 2020
  • Business Analyst, Automation Anywhere, May 2020
  • Lean Six Sigma Black Belt, Concentrix Daksh Services India Pvt Ltd, Dec 2018

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)

Key Accomplishments

  • Delivered client value add equating to $100+ Mn in last 4 years through various LSS and Automation initiatives
  • Trained 300+ resources on Delivery Essentials, YB and GB
  • Extra Mile Award at Accenture for 2 Quarters in the FY 2023
  • Won the prestigious "President Club" Award for 2017" - Highest recognition for an Employee
  • Manager Who Shines award from HR - 2014, 2010
  • Top Talent Award for 2014
  • Best Team Ovation Award - 2010
  • Got "A" rating in PMR(Program Management Review) Audit when I was the internal Compliance Partner

References

  • Nanda Kishor Bachna Nataraj, Concentrix Daksh Services India Pvt Ltd, kishor.bnn@gmail.com, +91-9902016292
  • Pradeep Kumar Bahadursha, Concentrix Daksh Services India Pvt Ltd, pradeep.bahadursha@gmail.com, +91-8297235522

Timeline

Associate Director - Performance Excellence

Cognizant Technology Services
07.2024 - Current

Business Transformation Manager(AVP)

Accenture Solutions Pvt Ltd
06.2021 - 06.2024

Senior Manager Delivery Excellence

Concentrix Daksh Services India Pvt Ltd
05.2019 - 06.2021

Senior Manager Training & Quality

Concentrix Daksh Services India Pvt Ltd
03.2015 - 05.2019

Senior Manager Quality

Minacs Ltd
01.2015 - 03.2015

Quality Manager

Concentrix Daksh Services India Pvt Ltd
08.2008 - 01.2015

Team Leader Operations

Knoah Solutions Pvt Ltd
02.2003 - 06.2008

PG Diploma in Business Ethics - undefined

University Of Hyderabad

Bachelor of Computer Applications - undefined

Osmania University

MA in Public Personnel Management -

Osmania University

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Company CulturePaid time offFlexible work hoursCareer advancementStock Options / Equity / Profit SharingWork-life balance

Quote

If you want to shine like a sun, first burn like a sun..
Dr. APJ Abdul Kalam

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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