Psychology
Sri Harsha Kiran Potluri
Senior Business Analyst
Hyderabad,TG
Summary
Business analysis professional with proven track record of delivering impactful solutions for complex projects. Known for strong analytical skills and ability to translate business needs into use cases and user stories. Collaborative team player focused on achieving results and adapting to changing project dynamics.
Experienced with data analysis, process improvement, and stakeholder engagement. Utilizes analytical skills to identify inefficiencies and recommend solutions that drive business success. Knowledge of project management principles and methodologies.
Overview
21
21
years of professional experience
3
3
Certifications
5
5
Languages
Work History
Senior Business Analyst
Tata Consultancy Services Limited
06.2015 - 05.2025
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Implemented Agile Scrum methodology within project team, increasing overall adaptability and responsiveness.
- Conducted gap analyses to identify discrepancies between "As is" and "to be" states, leading to actionable recommendations.
- Created detailed user stories, BRD, FRD for system enhancements and defect fixes, leading to improved functionality and user satisfaction.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Assisted the Quality Assurance team in Test Cases/Test Scenarios and User Acceptance Criteria creation.
- Participated in System, user acceptance, and post production testing.
- Created release notes and training documentation for the end users
Lead - Technical Writing
Tata Consultancy Services Limited
06.2008 - 06.2015
- Created/Updated release notes, user guides and other technical documentation.
- Mentored junior technical writers, fostering professional growth through knowledge sharing and skill development opportunities.
- Championed the adoption of plain language principles within the organization to improve clarity and usability of written materials.
- Enhanced team productivity by providing training on advanced authoring tools and techniques.
- Facilitated smooth product releases by developing release notes detailing new features, bug fixes, and known issues in a clear, concise manner.
- Served as subject matter expert for product features, providing guidance to both internal teams and end-users alike.
- Conducted thorough reviews of existing documentation, identifying areas for improvement and revising content as needed.
- Collaborated with cross-functional teams to gather product information, ensuring accurate and up-to-date documentation.
- Ensured compliance with industry regulations by adhering to strict guidelines during the documentation creation process.
Tier II (Subject Matter Expert)
Satyam BPO Limited (Formerly Nipuna Services)
08.2005 - 05.2008
- Attended escalation calls for AT&T Bellsouth technical support team
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Technical Support Officer
Convergys India Services Private Limited
02.2004 - 07.2005
- Provided front line technical support for Microsoft Windows XP software, enhancing overall user experience.
- Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
Education
PG Diploma - Project Management
University of Hyderabad
PG Diploma - Business Management
Osmania University
Bachelor of Commerce - undefined
Osmania University
Advanced Diploma - Information Technology
SISI-CMTES
Skills
Requirement gathering
Trainings Summary
- Leadership – Delivery Management, ARROW, Find your Everest, Stories Worth Articulating (SWAg), Reaching for the stars, Emotional Intelligence for Effective Leadership
- UI/UX Trainings - Persona Creation, User Centric Design, Making Intelligent UI Design Decisions Using A/B testing
- Process: Six Sigma Green Belt, Process Improvement techniques (PDCA)
- Service Management: ITIL V3 Foundation Certification Course
- Management: Project Management Fundamentals, Essentials of Financial Management
- Documentation: Effective Presentation Skills, User Documentation Principles
- Domains: Life sciences and Healthcare, Banking and Finance, Telecom
- Tools: JIRA, Confluence, Service Now, Salesforce, SAP, TopTeam Analyst, MS Office 365, SQL Server
Education Summary
- PG Diploma in Project Management, University of Hyderabad
- PG Diploma in Business Management, Osmania University
- Bachelor of Commerce, Osmania University
- Advanced Diploma in Information Technology, SISI-CMTES
Accomplishments
- Worked on a huge greenfield product development from the early stages till the go live.
- Led team to meet 100% of SLAs by streamlining business processes and identifying areas for improvement.
- Process Improvement - Achieved revenue objective of 30% reduced efforts by automating certain processes.
- Client Interface - Worked in close collaboration with clients, providing analytical and backlog management services.
- Earned the On the Spot Award for 3 years in a row for eliciting, documenting, and coordinating till the implementation of business requirements.
Certification
IIBA Endorsed Business Analysis
Interests
Singing
Photography
Philosophy
Cooking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Scrum Master
11-2022
Senior Business Analyst
Tata Consultancy Services Limited
06.2015 - 05.2025
Academy of Healthcare Management (AHM 250)
06-2013
Lead - Technical Writing
Tata Consultancy Services Limited
06.2008 - 06.2015
Tier II (Subject Matter Expert)
Satyam BPO Limited (Formerly Nipuna Services)
08.2005 - 05.2008
Technical Support Officer
Convergys India Services Private Limited
02.2004 - 07.2005
PG Diploma - Business Management
Osmania University
Bachelor of Commerce - undefined
Osmania University
Advanced Diploma - Information Technology
SISI-CMTES
PG Diploma - Project Management
University of Hyderabad
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