Sri Harshini Malepati

• Directed and supervised a team of 10 associates, ensuring adherence to productivity targets and SLAs, while guiding problem-solving strategies, setting timelines, and defining next steps.

• Implemented a robust coaching and mentoring program, delivering regular feedback to team members to enhance performance and foster professional development.

• Conducted comprehensive training sessions for Fraud Investigators, equipping them with advanced techniques in fraud identification and prevention, resulting in a significant reduction in fraudulent activities.

• Interfaced professionally with customers, merchants, and financial institutions, resolving system issues and facilitating fraud investigations with meticulous attention to detail and adherence to regulatory guidelines.

• Developed and delivered comprehensive training programs, monitoring and providing constructive feedback on team performance to ensure high-quality casework and ongoing professional development.

• Led operational process reviews, identifying and implementing continuous improvement initiatives that enhances efficiency and effectiveness within Fraud Operations.

• Coordinated cross-functional investigations with stakeholders, ensuring collaborative efforts improved fraud resolution processes and minimized financial impact.

• Led operational process reviews, identifying and implementing continuous improvement initiatives that enhances efficiency and effectiveness within Fraud Operations.

• Analyzed developing fraud cases, assessing points of compromise and communicating potential risks to Fraud leadership, enabling proactive mitigation strategies.

• Developed and executed procedures to detect and prevent fraud. Performed risk assessments to determine level of fraud risk and prioritize investigations using SQL and Advanced Excel.

• Identifying, assessing, managing, and mitigating current and emerging risk exposures.

• Evaluated success of fraud detection systems to identify areas for improvement.

• Tracked 1500 fraud cases and monitored trends to develop strategies for prevention.

• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

• Contacted customers directly to notify of fraudulent activity and minimize impacts.

• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

• Analyzed large amounts of data to find patterns of fraud and anomalies.

• Trained and coached new investigators on fraud prevention techniques to increase awareness and reduce risk.

Responsible to make sure the metrics are completely in line with the Business Goals (Scoping, reinstate rate, MO TT count, TT Quality, missed opportunity to report the fraud Activity)

• Reviewed time records for 2000 employees, and ensured accuracy in overtime, vacation, and sick hours for payroll.

• Processed payroll checks, printed stubs, researched errors, and managed tax deductions for employees.

• Coordinated payroll discrepancy resolutions, processed timecards, payroll data, and manual checks per company policies.

• Reconciled payroll discrepancies and responded to inquiries from employees.