SRIJA ROY
Front Desk Executive
SERAMPORE,West Bengal
Summary
Resourceful Front Desk Executive known for high productivity and efficient task completion. Possess specialized skills in customer service, communication, and scheduling. Excel in problem-solving, time management, and adaptability to ensure smooth front office operations. Committed to creating positive first impressions and enhancing client satisfaction through proactive service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Executive
Systematix Media
Kolkata
12.2023 - Current
- Greeted and welcomed customers in a friendly manner.
- Answered incoming calls and provided information about services and products.
- Prepared daily reports on customer inquiries, complaints, or comments.
- Resolved customer complaints in a professional manner.
- Performed data entry tasks into computer systems as needed.
- Verified identification when necessary for security purposes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Education
MBA - Human Resources Management
Gandhi Intitute of Management & Technology
KolkataSkills
- File Management
- Time Management
- Document Management
- Conflict and issue documentation
- Problem-solving skills
- Sales expertise
Certification
- National Intellectual Property Awareness Mission
- National Service Scheme
Languages
Bengali
First Language
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Timeline
Front Desk Executive
Systematix Media
12.2023 - Current
MBA - Human Resources Management
Gandhi Intitute of Management & Technology
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