Building new strategies to optimise the cost
SRIJAN GORE
Retention Management
Bhopal
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of post-secondary education
2
2
Languages
Work History
06.2023
- Responsible for ensuring that the quality of customer interactions across the team is optimum
- CRM Audit and Analysis
- Freshdesk Monitoring
- Data Analysis and Visualisation
- Content Development and Planning
Assistant Manager
TNL Pvt Ltd
06.2022
- Responsible for managing internal campaign of 50 people
- Strategised the roadmap for retention policy and improvement
- Involved in B2C connect for quality improvement
- Audit and QA (since
Senior Associate
02.2020
- Responsible for formulating content strategy
- Expanding social media presence
- Internal quality monitoring
- SME oversight and coordination
Education
Higher Secondary - Science Education
Campion Bhopal
Arera Colony 04.2011 - 05.2012
BE - Computer Engineering
RGPV
Bhopal 07.2013 - 06.2017
CAT 2016
Skills
Platforms WorkedSoftware SkillsMS Office, MS Word , MS Excel, Powerpoint , Adobe Photoshop , WireSharkData visualization using PowerBIAcademic InterestsKeen to work for online learning platforms and other sourcesCan be a good resource in areas like knowledge transfer, customer handling and sharing information catering to a wider range of publicSKILLSStrong convincing skillsCustomer Advocacy and a strong insight over the requirements of clientsPossess strong communication skillsQuick understanding and grasp to handle new technologiesCan perform analytical tasks that require deeper understanding of minute details
Negotiation
Budgeting
Business planning
Business Development
Training
Consulting
Google Drive
Sales growth
Strategic planning
Cost Control
Staff supervision
Employee performance evaluations
Negotiation
Accomplishments
- Supervised team of 50 staff members.
- Collaborated with team of 50 in the development of Retention strategy.
- Achieved 95 percentage success rate through effectively helping with strategy to retain.
- Achieved 90 percent + by completing management task with accuracy and efficiency.
Interests
Understanding product related pain points points
Timeline
06.2023
Assistant Manager
TNL Pvt Ltd
06.2022
Senior Associate
02.2020
BE - Computer Engineering
RGPV
07.2013 - 06.2017
Higher Secondary - Science Education
Campion Bhopal
04.2011 - 05.2012
CAT 2016