Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
SRIJAN GORE

SRIJAN GORE

Retention Management
Bhopal

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of post-secondary education
2
2
Languages

Work History

06.2023
  • Responsible for ensuring that the quality of customer interactions across the team is optimum
  • CRM Audit and Analysis
  • Freshdesk Monitoring
  • Data Analysis and Visualisation
  • Content Development and Planning

Assistant Manager

TNL Pvt Ltd
06.2022
  • Responsible for managing internal campaign of 50 people
  • Strategised the roadmap for retention policy and improvement
  • Involved in B2C connect for quality improvement
  • Audit and QA (since

Senior Associate

02.2020
  • Responsible for formulating content strategy
  • Expanding social media presence
  • Internal quality monitoring
  • SME oversight and coordination

Education

Higher Secondary - Science Education

Campion Bhopal
Arera Colony
04.2011 - 05.2012

BE - Computer Engineering

RGPV
Bhopal
07.2013 - 06.2017

CAT 2016

Skills

Platforms Workedundefined

Accomplishments

  • Supervised team of 50 staff members.
  • Collaborated with team of 50 in the development of Retention strategy.
  • Achieved 95 percentage success rate through effectively helping with strategy to retain.
  • Achieved 90 percent + by completing management task with accuracy and efficiency.

Interests

Building new strategies to optimise the cost

Understanding product related pain points points

Timeline

06.2023

Assistant Manager

TNL Pvt Ltd
06.2022

Senior Associate

02.2020

BE - Computer Engineering

RGPV
07.2013 - 06.2017

Higher Secondary - Science Education

Campion Bhopal
04.2011 - 05.2012

CAT 2016
SRIJAN GORERetention Management