Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
AssistantManager
Srijana Chetry

Srijana Chetry

Project Manager - Key Accounts & Operations Lead
Guwahati

Summary

Dynamic and strategic Project Manager with over 5+ years of experience driving high-impact projects across government, PSU, energy, infrastructure, and private brand sectors. Proven expertise in managing digital and on-ground initiatives, including pipeline surveillance, CRM rollouts, marketing campaigns, and CM-led events. Recognized for seamless cross-functional coordination, effective tender strategy execution, and delivering measurable outcomes in diverse domains. Actively pursuing project leadership roles that emphasize business alignment, stakeholder communication, and executional excellence.

Overview

5
5
years of professional experience
4
4
Certifications
4
4
Languages

Work History

Project Manager – Business Operations & Key Accounts

M/s Novo Computing
12.2023 - Current
  • Directed lifecycle execution of surveillance systems, gas utility infrastructure, custom CRM systems, and DMA projects across Assam.
  • Prepared technical presentations, bid decks, and creative strategies to secure tenders.
  • Acted as the primary escalation contact between clients and internal teams, ensuring smooth resolution of challenges while upholding accountability, transparency, and execution excellence; designed and implemented strategic communication and campaign plans tailored to departmental objectives, collaborating with cross-functional creative teams to deliver across social media, outdoor branding, digital outreach, and IEC initiatives.
  • Liaised with senior government stakeholders to ensure compliance, transparent execution, and timely delivery.
  • Managed budget planning, vendor coordination, client billing, invoice generation, project reporting, and financial documentation in line with project milestones and contractual terms.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals, while coordinating with cross-functional teams for project, campaign, and event execution.
  • Ensured end-to-end compliance with documentation, procurement, and project closure norms.
  • Key Clients: Purba Bharati Gas Limited (PBGPL), Assam Gas Company Limited (AGCL), Duliajan-Numaligarh Pipeline Ltd. (DNPL). CEO – Assam, ASDMA, ASACS, COT, GMC.

Market Research & Business Planning Associate

Jadu Ride Pvt. Ltd.
06.2023 - 11.2023
  • Coordinated between visionaries, legal advisors, technical, and creative teams to align product development and go-to-market planning.
  • Drafted product feature outlines based on user-centric goals and founder direction.
  • Researched competitors and market gaps to support business model formulation and launch strategy.
  • Contributed to internal pitch decks, platform refinement plans, and stakeholder feedback loops.
  • Provided valuable insights on industry trends, contributing to the development of strategic plans for business growth.

Client Servicing Executive

Prodigy Communications & Marketing Pvt. Ltd.
04.2022 - 05.2023
  • Led ATL/BTL campaigns for private sector clients across real estate, FMCG, and lifestyle brands.
  • Translated client briefs into actionable creative strategies by collaborating with content, design, and media teams.
  • Managed campaign performance tracking, vendor contracts, and delivery timelines.
  • Prepared presentations and decks, and creative brand strategies to develop business and secure new clients.
  • Maintained accurate client records in the CRM system, ensuring that all team members had up-to-date information on each account.
  • Key Clients: Private Real Estate Developers, FMCG Brands, Lifestyle Brands, and Government Digital Projects.


Operations Associate

Jupiter Eventcom
04.2021 - 03.2022
  • Managed logistics, vendor partnerships, execution of corporate events & brand activations, client billing, invoice generation, project reporting, and financial documentation.
  • Key Clients: Red FM | HDFC | Ujjivan Small Finance Bank | Pigeon India | FICCI | EY | TATA Motors | Axis Bank

Client Relationship Officer

Bajaj Capital
08.2020 - 03.2021
  • Managed client portfolios, and facilitated financial product consultations.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Built strong relationship management and CRM skills.
  • Monitored, followed-up and escalated cases to meet customer response commitments.

Education

International Business Operations

Indira Gandhi National Open University (IGNOU)
04.2001 -

Bachelor's - Human Resource Management & Development

D.H.S.K. Commerce College - Dibrugarh University
07-2018

Skills

Project management

Certification

HubSpot CRM – In Progress

Accomplishments

  • Awarded Top Achiever 2025 for impeccable project delivery and operational excellence across multiple high-scale projects.
  • Promoted within three months at M/s Novo Computing to lead Business Operations & Key Accounts for government and PSU clients.
  • Delivered state-level infrastructure rollouts, DMA implementations, high-visibility campaigns, and high-profile CM-led events in the energy sector in Upper Assam, Kamrup, and Barak Valley regions of Assam.
  • Led end-to-end execution of a major AGCL and PBGPL infrastructure project involving MDPE and GI pipeline installations, consumer registrations, meter reading systems, bill distribution, grievance redressal, and billing documentation for industrial and residential consumers across tea estates and urban sites. Spearheaded the development and rollout of a custom web-based software platform that digitized 50+ years of legacy data and interconnected all core business functions—from consumer onboarding and billing to grievance management and pipeline tracking—enabling real-time monitoring of operations, revenue, and service delivery. Coordinated with 11 gas grid officers across Upper Assam for DMA setup, DPNG registrations, and PNG adoption through targeted awareness campaigns, ensuring seamless integration of on-ground operations with digital transformation objectives.

Timeline

Project Manager – Business Operations & Key Accounts

M/s Novo Computing
12.2023 - Current

Market Research & Business Planning Associate

Jadu Ride Pvt. Ltd.
06.2023 - 11.2023

Client Servicing Executive

Prodigy Communications & Marketing Pvt. Ltd.
04.2022 - 05.2023

Operations Associate

Jupiter Eventcom
04.2021 - 03.2022

Client Relationship Officer

Bajaj Capital
08.2020 - 03.2021

International Business Operations

Indira Gandhi National Open University (IGNOU)
04.2001 -

Bachelor's - Human Resource Management & Development

D.H.S.K. Commerce College - Dibrugarh University
Srijana ChetryProject Manager - Key Accounts & Operations Lead