SRIJANA RAI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
Certification
Work History
Customer Service Representative
Family Business
- Current
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
Education
BACHELOR OF ARTS (B.A - ENGLISH
Kolkata University
IndiaMASTER OF ARTS (M.A - ENGLISH
Rabindra Bharati University
Diploma - Language Arts Teacher Education
Asian College of Teachers
IndiaDiploma - Computer Application
NIIT
IndiaSkills
- Calm Under Pressure
- Excellent Communication
- Time Management
- Organizational Skills
- Critical Thinking
- Teamwork and Collaboration
- Task Prioritization
- Friendly, Positive Attitude
Certification
DIPLOMA IN COMPUTER
APPLICATIONS
NIIT
DIPLOMA IN TEFL/TESOL
Asian College Of Teachers
Timeline
Customer Service Representative
Family Business
- Current
BACHELOR OF ARTS (B.A - ENGLISH
Kolkata University
MASTER OF ARTS (M.A - ENGLISH
Rabindra Bharati University
Diploma - Language Arts Teacher Education
Asian College of Teachers
Diploma - Computer Application
NIIT
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