Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Srijeeth A

Bengaluru

Summary

Aspiring cybersecurity professional with a growing skill set in threat detection, security monitoring, and incident response. Brings a strong foundation in troubleshooting and system analysis from a background in technical support, with hands-on experience resolving hardware and software issues and documenting incidents. Currently advancing cybersecurity knowledge to transition into a dedicated security role, eager to apply problem-solving skills and technical expertise to protect and secure information systems.

Overview

2
2
years of professional experience
1
1
Certification

Work History

L1-A Technical Support Engineer

HP Inc.
Bangalore
05.2025 - Current
  • Provided technical assistance to customers via phone and chat support.
  • Diagnosed hardware and software issues for various HP products.
  • Documented customer interactions in the ticketing system for resolution.
  • Collaborated with team members to troubleshoot complex technical problems.
  • Educated customers on product features and best practices for usage.
  • Escalated unresolved issues to senior engineers for further investigation.

L1 Technical Support Engineer

Joulestowatts Business Solutions Pvt. Ltd.
Bangalore
11.2023 - 05.2025
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Analyzed system logs for potential problems or errors related to system performance or security threats.
  • Identified and resolved hardware and software malfunctions across multiple HP devices.
  • Logged all customer interactions and solutions in the ticketing system for proper case tracking.
  • Worked closely with team members to solve complex technical challenges.
  • Guided customers on product functionalities and provided best practice recommendations.
  • Forwarded unresolved or escalated technical issues to senior-level engineers for advanced troubleshooting.
  • Assisted customers by diagnosing and fixing both hardware and software-related problems.

Education

Bachelor Of Computer - Artificial Intelligence

Presidency College
Bangalore, India
10.2023

Skills

  • OSI & TCP/IP Models
  • IP Addressing & Subnetting
  • Ports & Protocols
  • DNS & DHCP
  • Firewalls & Access Control Lists (ACLs)
  • VPNs & Tunneling Protocols
  • SIEM Tools Fundamentals
  • Log Analysis
  • Endpoint Security
  • Computer Security
  • Technical Troubleshooting
  • Customer Support
  • Operating Systems (Ubuntu, Windows)
  • Network Troubleshooting
  • Hardware Configuration

Certification

CompTIA Security+, Udemy

Timeline

L1-A Technical Support Engineer

HP Inc.
05.2025 - Current

L1 Technical Support Engineer

Joulestowatts Business Solutions Pvt. Ltd.
11.2023 - 05.2025

Bachelor Of Computer - Artificial Intelligence

Presidency College
Srijeeth A