Srijeeth A
Bengaluru
Summary
Aspiring cybersecurity professional with a growing skill set in threat detection, security monitoring, and incident response. Brings a strong foundation in troubleshooting and system analysis from a background in technical support, with hands-on experience resolving hardware and software issues and documenting incidents. Currently advancing cybersecurity knowledge to transition into a dedicated security role, eager to apply problem-solving skills and technical expertise to protect and secure information systems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
L1-A Technical Support Engineer
HP Inc.
Bangalore
05.2025 - Current
- Provided technical assistance to customers via phone and chat support.
- Diagnosed hardware and software issues for various HP products.
- Documented customer interactions in the ticketing system for resolution.
- Collaborated with team members to troubleshoot complex technical problems.
- Educated customers on product features and best practices for usage.
- Escalated unresolved issues to senior engineers for further investigation.
L1 Technical Support Engineer
Joulestowatts Business Solutions Pvt. Ltd.
Bangalore
11.2023 - 05.2025
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Identified and resolved hardware and software malfunctions across multiple HP devices.
- Logged all customer interactions and solutions in the ticketing system for proper case tracking.
- Worked closely with team members to solve complex technical challenges.
- Guided customers on product functionalities and provided best practice recommendations.
- Forwarded unresolved or escalated technical issues to senior-level engineers for advanced troubleshooting.
- Assisted customers by diagnosing and fixing both hardware and software-related problems.
Education
Bachelor Of Computer - Artificial Intelligence
Presidency College
Bangalore, India10.2023
Skills
- OSI & TCP/IP Models
- IP Addressing & Subnetting
- Ports & Protocols
- DNS & DHCP
- Firewalls & Access Control Lists (ACLs)
- VPNs & Tunneling Protocols
- SIEM Tools Fundamentals
- Log Analysis
- Endpoint Security
- Computer Security
- Technical Troubleshooting
- Customer Support
- Operating Systems (Ubuntu, Windows)
- Network Troubleshooting
- Hardware Configuration
Websites
Certification
CompTIA Security+, Udemy
Timeline
L1-A Technical Support Engineer
HP Inc.
05.2025 - Current
L1 Technical Support Engineer
Joulestowatts Business Solutions Pvt. Ltd.
11.2023 - 05.2025
Bachelor Of Computer - Artificial Intelligence
Presidency College
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