Srijeeth A
Bengaluru
Summary
Aspiring SOC Analyst with a growing skill set in threat detection, SIEM monitoring, and incident response. Brings a strong foundation in troubleshooting and system analysis from a background in tech support, where I gained hands-on experience resolving hardware/software issues and documenting incidents. Currently advancing cybersecurity knowledge to transition into a dedicated security operations role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
L1-A Technical support engineer
HP Inc.
Bangalore
05.2025 - Current
- Provided technical assistance to customers via phone and chat support.
- Diagnosed hardware and software issues for various HP products.
- Documented customer interactions in the ticketing system for resolution tracking.
- Collaborated with team members to troubleshoot complex technical problems.
- Educated customers on product features and best practices for usage.
- Escalated unresolved issues to senior engineers for further investigation.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
L1 Technical Support Engineer
Joulestowatts Business Solutions Pvt. Ltd.
Bangalore
11.2023 - 05.2025
- Identified and resolved hardware and software malfunctions across multiple HP devices.
- Logged all customer interactions and solutions in the ticketing system for proper case tracking.
- Worked closely with team members to solve complex technical challenges.
- Guided customers on product functionalities and provided best practice recommendations.
- Forwarded unresolved or escalated technical issues to senior-level engineers for advanced troubleshooting.
- Assisted customers by diagnosing and fixing both hardware and software-related problems.
Education
Bachelor of Computer Applications - Artificial Intelligence
Presidency College
Bangalore10-2023
Skills
- ITIL processes
- Technical troubleshooting
- Network configuration
- Computer security
- Customer support
- Network engineering
- Log analysis
- Hardware configuration
- Network troubleshooting
- Scripting languages
- Networking fundamentals
- Operating Systems (Ubuntu, Windows)
- SIEM Tools fundamentals
- Endpoint Security
Certification
- CompTIA Security+ (Udemy)
Timeline
L1-A Technical support engineer
HP Inc.
05.2025 - Current
L1 Technical Support Engineer
Joulestowatts Business Solutions Pvt. Ltd.
11.2023 - 05.2025
Bachelor of Computer Applications - Artificial Intelligence
Presidency College
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