Srijit Adhikari

• Conceptualizing & implementing services plans, policies & procedures for the organization, ensuring accomplishment of business goals; devising customer oriented Service Policies, Systems and SOPs.
• Managing service operations with focus on implementing policies and procedures, also managing post-sale service operations ensuring customer satisfaction and business retention.
• Spearheading entire after sales service and customer care operations with a view to achieve business objectives and ensure top line and bottom line profitability.
• Installing and calibration as well as conducting tests & inspections to ensure operational effectiveness of systems; effectuating maintenance plans for products.
• Designing models based on efficiency and productive enhancement digital tools and applications in service operations. Ensure developments are meeting business needs on time with desired quality.
• Supervising and monitoring the performance level of the maintenance staff for ensuring superior customer service and accomplishment of service targets.
• Ensuring successful implementation of mandated applications for Channel partners for ease of Business.
• Identifying areas of improvement in Customer service design & supervise development team for implementing solutions using Digitalization platform.

• Stellar in streamlining processes thorough measures such as ASPiRe
• Distinction of being star performer in recognition of 100% successful roll-out of Volkswagen Global Standards of Service Core Process.
• Pivotal in initiating 5 Major Projects in the current year resulting in workshop productivity & customer satisfaction improvements.
• Instrumental in leading & providing inputs for designing & rolling out an online/digital tool for workshop management initiative.
• Designing, Developing & Driving Channel Partner Performance Evaluating standards for Motivation & Upgrade of Dealer Business & Performance.
• Played a stellar role in implementation of:

- Toyota Global Standards & CI at Dealer locations.

- Kaizen, SGA, EM, MRS and CTDMS.

• Served as Coordinating Officer, Hindustan Association of Automobile Engineers Society of Automotive Engineers, Southern Section, India in 2003-2004.
• Served as Joint Secretary and actively participated in organizing Hindustan College of Engineering (Automobile Dept.) Symposium.

Certified in Lean Six Sigma – Green Belt from AIQM, India.