Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Projects
Timeline
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Srijita Das

Srijita Das

Kolkata

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience

Work History

Appeals Associate

Airbnb
Gurugram
06.2022 - Current
  • Airbnb, Inc.
  • Appeals provides a pathway for users to dispute punitive enforcement actions resulting in account or listing suspension.
  • The Appeals team is tasked with reviewing appeals from users whose accounts or listings are removed due to Safety or Hosting Standards issues.

Customer Retention Associate

Adobe
Noida
03.2021 - 04.2022
  • Communicating with Clients
  • Negotiating with Clients to renew contracts and retain business
  • Developing retention strategies based on Clients feedback
  • Analyzing Clients feedback to gather positive experience.

Education

B.sc (H) in Media Science - Media Science Specialization in Public Relation

ILEAD
Kolkata
02.2020

Higher Secondary -

Kalyani Public School
Kolkata
04.2017

Skills

  • Product Inspection
  • Issue Resolution
  • Corrective Actions
  • Team Collaboration
  • Documentation And Reporting
  • Correction action planning
  • Problem-solving skills
  • Communication proficiency
  • Quality improvements

Accomplishments

  • Customer Retention Employee of the Quarter Award, 06/2021, 08/2021
  • Key to Quality Award, 11/2021, 02/2022, Consistency in Risk and Compliance with 0 audit fail for entire quarter.
  • Functional R&R Winners - Monthly Award - November 2022- Airbnb, 11/2022, 11/2022
  • Be a Host, 10/2023, 10/2023, Care for others and make them feel like they belong, Encourage others to participate to their fullest, Listen, communicate openly, and set clear expectations

Hobbies and Interests

  • Swimming
  • Dancing
  • Travelling
  • Gaming

Languages

  • English
  • Hindi
  • Bengali

Projects

  • Atrium Testing and Bug Fixing
  • Supported Indus Appeals for Training delivery, Auditing day to day work.
  • Supported QA for Appeals Internal Team Audit
  • Rep Inventory Project (Includes Training Delivery to Hosting Team).

Timeline

Appeals Associate

Airbnb
06.2022 - Current

Customer Retention Associate

Adobe
03.2021 - 04.2022

B.sc (H) in Media Science - Media Science Specialization in Public Relation

ILEAD

Higher Secondary -

Kalyani Public School

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Srijita Das