Srijna Ghai
Hyderabad
Summary
Dynamic professional with extensive experience in school portal administration and stakeholder relations at Meru International School. Proven track record in enhancing parent satisfaction and managing compliance documentation. Skilled in executive calendar management and conflict resolution, driving successful outcomes in high-pressure environments. Committed to fostering positive relationships and achieving organizational goals.
Overview
16
16
years of professional experience
Work History
PA / Parent Relation Officer (PRO)
Meru International School
Hyderabad
04.2023 - Current
- UDISE+ Portal Management: Oversee institutional data entry, student profiles, and coordinate official portal updates, including school grade expansion and structural upgrades.
- CBSE Correspondence: Handle official communication, draft administrative letters, and manage regulatory paperwork required for CBSE board compliance.
- Document Control & Records Management: Establish and maintain an organized filing system to securely audit, update, and manage highly sensitive institutional records and compliance documents.
- Procurement Support: Assist with administrative procurement cycles, including vendor identification, sourcing materials for school events, and coordinating resource distribution.
- Executive Coordination: Manage the daily calendar, schedule strategic meetings, and accurately document minutes of the meeting for the Principal and Vice Principal.
- Parent Relations: Act as the primary interface for resolving escalated parent grievances by collaborating swiftly with internal departments to maintain peak stakeholder satisfaction.
Office Administrator & Front Desk Executive
The OakTree School
Hyderabad
06.2022 - 03.2023
- Supervised day-to-day front and back-office operations, establishing an efficient administrative reception framework.
- Conducted professional admission counseling sessions for prospective families and handled end-to-end admission registrations.
- Managed fee collections, accurate record bookkeeping, and official school wide communications.
Senior Associate – Technical Support
Tech Mahindra Business Process Services
Hyderabad
06.2021 - 11.2021
- Managed high-volume inbound technical support calls for Verizon Wireless, delivering real-time troubleshooting and customer care.
Senior Customer Service Executive (Web Chat)
Capita India Pvt. Ltd.
Pune
02.2018 - 12.2020
- Provided digital customer service for Telefonica (O2), resolving complex inquiries regarding billing, contract migrations, and upgrades under rigid SLA timelines.
Analyst – Pre-Employment Background Check (Risk Consulting)
KPMG
Pune
03.2015 - 11.2017
- Executed corporate risk advisory verifications (Employment, Reference, and Supervisor checks) to validate candidate designations, performance histories, and exit documentation.
Assistant Manager – Ad Sales
Dainik Bhaskar Group (D B Corp Ltd.)
Bilaspur
07.2013 - 04.2014
- Managed corporate and government ad spaces, driving public relations with high-profile clients like SECL, BSNL, and SECR.
- Achieved ambitious monthly and annual revenue targets by executing targeted promotional events and regular SWOT analyses.
Senior Marketing Executive – Ad Sales
Dainik Bhaskar Group (D B Corp Ltd.)
Bilaspur
12.2010 - 06.2013
- Managed corporate and government ad spaces, driving public relations with high-profile clients like SECL, BSNL, and SECR.
- Achieved ambitious monthly and annual revenue targets by executing targeted promotional events and regular SWOT analyses.
Education
Executive MBA - Human Resource Management
Global Open University
Nagaland01.2010
MBA - Tourism Specialist
IIPS, Devi Ahilya Vishwavidyalaya (D.A.V.V.)
Indore01.2009
B.Sc. - Biotechnology
Maharaja Ranjit Singh College
Indore01.2007
Higher Secondary - PCB
D.A.V. Public School
Bilaspur01.2004
Skills
- School Portal Administration
- CBSE Board Liaisoning
- Official Correspondence
- Executive Calendar Management
- Diary Management
- Document Control
- Records Management
- Procurement Support
- Vendor Coordination
- Stakeholder Relations
- Parent Relations
- Corporate Relations
- Conflict Resolution
- Customer Experience
- Pre-Employment Risk Consulting
- Background Checks
- Revenue Generation
- Space Selling
Accomplishments
- Star of the Quarter (Q1, 2023) & Hardwork Hallmark Appreciation – Meru International School.
- Skipper of the Month (Jan 2013) for exceptional revenue generation – Dainik Bhaskar Group.
- Shikhar - All the Best Award for performance excellence during festive campaigns – Dainik Bhaskar Group.
- Certified Sales Craftsman – Dainik Bhaskar School of Media Education (2014).
- Certificate of Achievement in 'Get, Set, Go: The Fundamentals of Selling' – Dale Carnegie & Associates (2013).
Languages
- English
- Hindi
Hobbies and Interests
- Gardening
- Travelling
Personal Information
- Date of Birth: 12/25/86
- Marital Status: Married
Spouse
Mr. Abhishek Dutta
Timeline
PA / Parent Relation Officer (PRO)
Meru International School
04.2023 - Current
Office Administrator & Front Desk Executive
The OakTree School
06.2022 - 03.2023
Senior Associate – Technical Support
Tech Mahindra Business Process Services
06.2021 - 11.2021
Senior Customer Service Executive (Web Chat)
Capita India Pvt. Ltd.
02.2018 - 12.2020
Analyst – Pre-Employment Background Check (Risk Consulting)
KPMG
03.2015 - 11.2017
Assistant Manager – Ad Sales
Dainik Bhaskar Group (D B Corp Ltd.)
07.2013 - 04.2014
Senior Marketing Executive – Ad Sales
Dainik Bhaskar Group (D B Corp Ltd.)
12.2010 - 06.2013
Executive MBA - Human Resource Management
Global Open University
MBA - Tourism Specialist
IIPS, Devi Ahilya Vishwavidyalaya (D.A.V.V.)
B.Sc. - Biotechnology
Maharaja Ranjit Singh College
Higher Secondary - PCB
D.A.V. Public School