Srijoy Ganguli

I am currently working as a middleware administrator for Diligenta with the below roles and responsibilities.

• Performed installation, configuration and administration of IBM WAS servers in both Network Deployment and standalone mode
• Build and configure a virtual data center in the Amazon Web Services cloud to support Enterprise Data Warehouse hosting including Virtual Private Cloud (VPC), Public and Private Subnets, Security Groups, Route Tables, Elastic Load Balancer.
• Used Terraform to set up the AWS infrastructure such as launching the EC2 instances, S3 buckets, VPC, Subnets, EIP etc.
• Expertise in AWS CLI commands.
• Configured Jenkins for deployment of code published on GitHub
• Supported disaster recovery activities, data centre migration and certificate renewal (both manual, automated)
• Administration of SOS Jade batch scheduler for creation of new file transfer jobs as well as troubleshooting any file transfer issues in both production as well as non-production (staging and development) environments.
• Configured JDBC and JVM parameters as per the requirements of various applications
• Troubleshoot P1 and P2 issues for quicker resolution, keeping client satisfaction as primary goal
• Created, Reviewed and Updated SOP's . Drove regular client calls and engaged in escalated issues
• Process and Documentation for Incident and Change Management, Compliance and Patch Management

I worked as an incident and problem manager for Diligenta (A subsidiary of TCSL) during this period of time with an year's stint as Service Management SPOC at Peterborough, United Kingdom.

• Analyze the business impact for any incident and declare a major incident upon completion
• Coordinate with resolver groups to resolve the major incidents within SLA
• Prepare Major Incident report (MIR) for each major incident and share the same with senior management
• Update the Major Incident tracker daily.
• Setting up Incident review calls post closure of major incidents
• Preparing Root Cause Analysis documents for the major incidents closed and sharing them with required stakeholders
• Following up with resolver teams identify permanent fix for an issue
• Perform initial review of service support documents of any new service being transitioned into production, identify problems and risks if any, and provide the feedback to the project manager responsible
• Share the service support document with all team leads so as to get their review comments/ approvals
• Provide approval for transition of service in CAB meetings

The role was to support and administer the back-end systems for American insurance company, SunAmerica Financial. The primary responsibilities included:

• Working as the IBM Websphere Application Server Administrator for SunAmerica Financial
• Administration of the Opalis Integration Server job scheduler to configure any new Batch Cycle, update/ execute any job as per business logic
• Analysis of issues in Production, UAT and QA environments for daily batch cycles and online applications and providing resolutions within SLA
• Working as the Configuration Manager for all Code move changes and TeamTrack update/upgrade, Version Controlling for SunAmerica Financial
• Managing new Release Deployments through proper process Deployment/ implementation of final application and post-Production support
• Automation of activities pre/post patching to reduce time spent in getting services down/up.

The role was to support backend systems for India's largest Public Sector Bank, State Bank of India. The responsibilities included were:

• Resolution of incidents in production environment directly impacting end customers
• Development according to different business requirements of the client
• Analyzing Job Runs / Data Updates
• Interacting with client and product team for improvisation of product and rectification of defects/bugs