Srikant Inampudi
Account/ Recruitment Manager
Hyderabad
Summary
Astute Service Delivery Manager offering Seven years of experience supporting RPO service delivery. Efficient and proactive leader with expertise in incident management and outage response. Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Professional in Managing MSPs, Vendor Management System, Handling End to end Business communications, Stakeholder/People Management, Team handling, building and Training. Professional in handling GCC Accounts with plan, strategy, execution with collaboration with Fortune 500 leaders and C level team. Expertise in Client Relationship Management and Account Management. Handling Clients across different domains like IT, Non-IT, Engineering and Pharma. Strong understanding of sourcing methodology, cost modeling with excellent stakeholder engagement, communication, and analytical skills. Ability to handle New and existing clients and building positive relations for mutual growth. Reviewing client SLAs, BRDs and attending calls on negotiations with Business heads during initial client documentation to hit the ground running. Implementing continuous learning and development to be succeed and update as per business need and Coach, mentor, and develop Recruiters and making them successful. Highly comfortable in managing demanding clients and high-stress situations. Building quality pipelines and motivating the team to meet the Account delivery. Identify the recruitment challenges and provide solutions to recruiters. Handling unexpected and sensitive situations with presence of mind and ease. Making the Global Recruitment team engaged, energized to making them succeed with positive attitude and healthy environment and use the resource at best possible ways. Expertise in full recruitment life cycle in US IT staffing – W2 Contract in MSP model. Strong experience handling new clients and building a sustainable relation for B2B success. Ability work in fast-paced environment and handle bulk hiring and bulk Onboarding with a plan. Effective oral and written business communications and presentation abilities. First-point of contact for all client escalations and unexpected challenges and ability to solving it. Self-motivated, positive minded with goal orientation with open learning attitude. Handling different VMS including SAP Fieldglass, Magnit, Beeline and Elevate. Running Background checks by using HireRight, Argus, ScoutLogic and CHR as per client SLAs. Reviewing all Federal documents like W4, I-9 and Client documents during the Onboarding. Collaborate and working closely with MSPs like Magnit, Randstad Sourceright, Peak Technical, Barpallem on day-to-day business communication. Handling clients from different domains like Engineering, Non-IT, Pharma and IT. Hands on experience using different reporting tools like advanced Excel and ticketing tools like Jira. Unique approach with innovation, using new technologies and utilization of resources for success.
Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Service management professional with extensive expertise in delivering and optimizing service operations. History of streamlining processes and improving client satisfaction through robust project management and strategic initiatives. Focused on team collaboration and achieving results, known for adaptability and reliability.
Service delivery professional with proven track record in managing complex projects and improving client satisfaction. Skilled in resource allocation, process optimization, and risk management. Focused on fostering team collaboration and aligning with organizational goals to drive success. Known for flexibility in adapting to changing needs and consistently delivering results.
Experienced with managing service delivery operations, ensuring seamless service integration. Utilizes strategic planning and stakeholder management to enhance service efficiency and client satisfaction. Track record of implementing process improvements and leading high-performing teams.
Intelligent Service Delivery Manager with Seven years of experience in RPO. Strong leader known for driving efficiency and cost savings through continuous process improvements. Polished individual with drive to proactively initiate positive change.
Resourceful Account Manager achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives.
Bilingual individual with resourceful approach to developing innovative solutions.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Account Delivery Manager
Axelon Services Ind Pvt Ltd (Jobdiva)
Hyderabad
09.2018 - 09.2025
- Closely worked with Hiring Managers and MSPs to fill positions in IT, Non-IT, Engineering and pharma for North America region.
- Partnering with stakeholders to fill niche skills, quick and bulk openings with less turnaround time.
- Building a healthy relationship with key stakeholders/POCs and helping them with their priorities to make the relations strong and sustainable.
- Attend client and MSP calls and change direction on key skills, strategies, areas of improvement and drive recruiters to make them succeed.
- Extensively worked on VMS platforms like SAP Fieldglass, Magnit, Beeline, Pro Unlimited and Elevate to manage the entire lifecycle of contingent workers.
- Track record of successfully managing RPO projects and delivering results with optimize recruitment tools, technologies, and platforms.
- Reach out clients on payments, billing and timesheet errors and working towards.
- Handling the team of eight-nine recruiters including Onboarding.
- Reviewing each submission and providing the inputs to recruiters before post.
- Provide training for new joiners and create a positive environment to sustain and succeed.
- Communicate with C-level management and attend general and review meetings.
- Reviewing Boolean skills set-up by recruiters and modifying them for best results.
- Keep identify growth opportunities on existing accounts and discuss new strategies, plans and process change/improvements with the management.
- Extending Offers and handling complete BGC, Drug tests as per client SLAs.
- Reviewing all Onboarding Federal documents like I-9, W4 and client documents and counter sign as per the SOW, state and federal compliance.
- Handle challenges related to Onboarding candidates and sort-out.
- Initiate BGC’s including Drug test, Education, Employment, Credit and Criminal checks as per SLA.
- Dealing with contract extensions, conversions, resignations and terminations, handling sensitive communications with candidates and clients.
- Scheduling interviews and providing start details for new starts and successfully delivering candidates by preparing as per client/site requisitions.
- Working as a Recruiter when additional hand needed and working on unanswered jobs by using different sourcing platforms like LinkedIn, social media and referrals.
- Technical screening of resume and reach out to the candidate to understand him better on delivery before presenting them into VMS.
- Be the point of contact for all escalations from clients and solving them.
- Create/provide VMS credentials to new employees and explain the process to entering their hours.
- Expert using Background check tools like HireRight, CHR, Scout Logic, Quest and Argus as per supplier SLA/SOP.
- Keep interacting the Team and motivating them on areas of improvements, process improvements and motivating them towards it.
- Updating the team on new state and federal law regulations and change/impact on process.
- Ensure compliance as per client policies, SLAs, State and Federal needs.
- Prepare and submit Documentation for Annual and quarterly Audits and successfully complete it with 100% compliance.
- Led the delivery of Managed Services Projects, enhancing operational efficiency and improving client satisfaction through streamlined processes.
- Developed and maintained strong relationships with clients, ensuring alignment with service delivery expectations and fostering long-term partnerships.
- Implemented workflow optimizations that reduced project turnaround times and improved overall delivery performance across multiple teams.
- Managed cross-functional teams to deliver complex projects, ensuring adherence to timelines and successful client outcomes through effective collaboration.
- Developed and implemented recruitment strategies that enhanced candidate sourcing and improved overall hiring efficiency.
- Led a team of recruiters to streamline the hiring process, resulting in reduced time-to-fill for key positions.
- Utilized advanced applicant tracking systems to monitor recruitment metrics, optimizing processes based on data analysis.
- Collaborated with department heads to understand staffing needs, ensuring alignment of hiring strategies with organizational goals.
- Managed complex account portfolios, consistently meeting or exceeding revenue targets.
- Conducted regular reviews of account performance metrics, identifying areas of improvement and implementing necessary adjustments.
- Negotiated contracts with clients, achieving favorable terms for both parties while maintaining strong relationships.
- Streamlined communication between clients and internal teams for improved collaboration and project outcomes.
- Mentored junior team members, contributing to their professional development and skill enhancement.
- Collaborated with sales teams to identify new business opportunities within existing accounts, leading to revenue expansion.
- Maintained a deep understanding of industry trends, allowing for proactive adaptation of strategies as needed for continued success.
- Enhanced client satisfaction by effectively managing account delivery and ensuring timely completion of projects.
- Monitored service level agreements, ensuring adherence to contractual obligations and maximizing client satisfaction levels.
- Adapted resource allocation plans based on changing client needs or shifting priorities.
- Prioritized resources effectively across multiple accounts by assessing project requirements against available capacity.
- Developed strong relationships with key client stakeholders, resulting in increased trust and long-term partnerships.
- Established clear lines of responsibility among team members fostering an environment of accountability.
- Championed innovative solutions that addressed unique client challenges, leading to increased customer loyalty and retention rates.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Managed resources effectively to avoid unnecessary delivery delays.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Business Relationship Executive
Sahasra IT (NLogix)
11.2017 - 08.2018
- Identify potential candidates through different sources based on client requisition.
- Screen, evaluate and submit the best candidates.
- Handling VMS for State of Massachusetts.
- Support Pre-sales team on commercial and state documentation on RFP and RFQs.
- Preparing the documents for Pre-sales team.
- Expertise in using job boards like dice, Monster for Head hunting.
- Constant communication and collaboration with Clients to provide best services.
- Worked on a RPO project and filled IT positions in Italy.
- Hands on experience in handling W2/Full time positions with US Citizens and GC holders.
- Strong experience in technical screening and resume evaluation.
- Update the resume in standard format as per client.
- Negotiate Salary/bill rate with candidates and collect all necessary documents before submission.
- Handle submissions and co-ordinate on interview schedules and Onboarding.
- Update all activities and resumes into Applicant Tracking System.
Lead Recruiter
Cloud Soft Inc.
05.2016 - 09.2017
- Administration of technical and background testing to candidates according to client requirements.
- Constant communication and collaboration between Clients and recruiters to ensure quality of service including management and prioritization of all job order activity and workflow.
- Proficient to work with H1B, TN, EAD, GC and US CITIZENS.
- Working on C2C, W2 and Fulltime positions.
- Collect all the documents required for submission and evaluate them.
- Conduct weekly meetings and analyze submissions of each recruiter and update the same to the management.
- Update the resume and submit to the client with write-up/cover letter.
- Expert on working different job boards like dice, Monster and Head hunting for best match.
- Expert in source candidates through different free job boards and social networking.
- Strong in technical screening and resume evaluation.
- Co-ordinate and schedule client interviews with consultants.
- Updating the consultants and recruiters about scheduled client interviews.
- Find out the status of interviewed consultants and keep them warm.
- Take care of BGC process and handle the process and consultants during Onboarding.
- Manage complete documentation with vendors and reviewing all documents to make sure the terms and conditions are mutually agreeable.
Technical Recruiter
Paradigm Infotech Inc.
Hyderabad
06.2014 - 04.2016
- Keep reviewing performance of team members and give inputs for better results.
- Responsibilities includes Sourcing/screening/recruiting IT consulting professionals
- Managed the recruitment process of my assigned requisitions from start to finish.
- Efficiently using job boards like Dice, Monster, Career Builder, Net-Temps, Yahoo, hot jobs, Corp-Corp and few others.
- Pre-Screening of potential candidate in terms of qualification, work experience, previous references.
- Negotiating on pay rates with vendors concerning the credibility of the candidate.
- Keeping track of consultant’s project durations, accomplishments
- Efficiently communicating with client about upcoming technology needs and making resources ready for rapid submissions and setting up interviews.
- Submit best resource for all assign requirements in quick turnaround.
- Conducting weekly assessments on interviews and client feedbacks for the better improvement.
- Managing the complete placement documentation work from getting and cross checking the PO and T&C of Vendor’s agreement clauses and previous experiences with the concerned vendor companies and ensuring all the terms and conditions are mutually agreeable.
- Periodically checking the placed consultants on their performance and taking feedbacks from client to ensure the company’s service credibility.
- Efficient Weekly/Monthly/Quarterly Reporting and Performance Management Analysis.
- Developed and executed targeted recruitment strategies to attract top-tier technical talent, enhancing candidate quality and retention rates.
- Leveraged advanced sourcing tools and platforms to identify passive candidates, resulting in a diverse talent pipeline for critical technical roles.
- Conducted thorough interviews and assessments to evaluate technical skills and cultural fit, ensuring alignment with organizational values.
- Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.
- Increased candidate placement rates by implementing comprehensive sourcing strategies and maintaining relationships with passive talent.
- Conducted thorough candidate screening to ensure optimal fit for both clients and candidates, minimizing turnover rates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
Technical Recruiter
Bourntec Solutions Inc.
Hyderabad
07.2012 - 05.2014
- Providing high quality service for existing Tier- 1 vendor/clients to ensure their expectations are being met.
- Conduct telephone interviews to qualify any potential candidates’ skills and experience, based on client provided job requirements. This includes discussing technical expertise, comparative analysis, checking references, verifying security clearances and making final overall determinations on abilities.
- Worked on C2C and W2 positions for state clients.
- Expert in GC’s and USC’s submissions as per client requirements.
- Find best matching resource in a quick around time.
- Manage all pre-recruitment and post-recruitment activities.
- Maintain accurate job descriptions and understand expectations of hiring managers.
- Ensure proper process for submissions as per company rules.
- Establish and maintain interview and hire statistics.
- Report outputs to management to validate effectiveness of recruiters and/or recruiting programs.
- Managing the complete placement documentation.
- Reviewing T&C of Vendor’s agreement clauses, payment terms, with new vendors and ensuring all the terms and conditions are mutually agreeable.
- Periodically checking the placed consultants on their performance and taking feedbacks from vendors to ensure the company’s service credibility.
- Efficient Weekly/Monthly/Quarterly Reporting and Performance Management Analysis.
- Developed and executed targeted recruitment strategies to attract top-tier technical talent, enhancing candidate quality and retention rates.
- Leveraged advanced sourcing tools and platforms to identify passive candidates, resulting in a diverse talent pipeline for critical technical roles.
- Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
- Provided exceptional candidate experience throughout the recruitment process, resulting in positive feedback and referrals.
- Effectively managed multiple simultaneous searches across various industries, proving adaptability and time management skills.
- Enhanced company reputation as an employer of choice through proactive networking at industry events and online forums.
Guest Relations Executive
Hotel Central Court
Hyderabad
03.2009 - 06.2012
- Handled check-ins and check-outs at front desk.
- Handling Cash and card payments and handing them over it to Accounts department by EOD.
- Taking care of room and event reservations and suggesting the best package.
- Co-ordinate with other departments for better services.
- Guest relations, addressing occupied guest problems and fixing them.
- Follow the state/central govt rules on foreigner’s check-ins and co-ordinate with them during their stay on sightseeing, transportation and foreign exchange etc.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Developed strong rapport with frequent guests, building trust and encouraging brand loyalty.
- Improved overall guest experience by monitoring feedback surveys and implementing necessary changes.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Kept detailed records of all guest transactions throughout their stay for accurate billing at checkout time.
- Handled customer complaints to satisfy and retain guests.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Upheld hotel policies and procedures by providing high level of customer service.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
Education
Bachelor of Arts - Business Administration
Nagarjuna University
India05.2003
Associate of Applied Science - Computer And Information Systems
Comtech Computers
Vijayawada10.2007
Skills
Section name
Website: https://www.axelon.com/leadership/
English
I'm simple and calm going person with passion to leran and exploring new things and experiences with positive mindset. My hobbies are reading books, going out for long drives, watching broadcasts and spending time with my lovely son and wife.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
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evening
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Timeline
Account Delivery Manager
Axelon Services Ind Pvt Ltd (Jobdiva)
09.2018 - 09.2025
Business Relationship Executive
Sahasra IT (NLogix)
11.2017 - 08.2018
Lead Recruiter
Cloud Soft Inc.
05.2016 - 09.2017
Technical Recruiter
Paradigm Infotech Inc.
06.2014 - 04.2016
Technical Recruiter
Bourntec Solutions Inc.
07.2012 - 05.2014
Guest Relations Executive
Hotel Central Court
03.2009 - 06.2012
Bachelor of Arts - Business Administration
Nagarjuna University
Associate of Applied Science - Computer And Information Systems
Comtech Computers