Srikant Kumar Barik

• Streamlined daily operations to align with company objectives.
• Implemented quality control measures to enhance service delivery standards.
• Analyzed operational workflows to identify efficiency improvement opportunities.
• Trained new staff on procedures and policies for seamless integration.
• Maintained accurate records of operations and employee performance metrics.
• Supported management in developing strategies for operational excellence initiatives.
• Oversaw customer service operations to uphold high-quality standards.
• Resolved customer inquiries swiftly using CRM software.

Ensured proper hiring processes, team motivation, and alignment with goals and priorities.

• Tracked performance against goals, providing constructive feedback with examples and implementing corrective actions.
• Conducted weekly skip-level meetings to gather feedback and implement necessary improvements.
• Identified learning needs of team members in collaboration with management for tailored training delivery.
• Drove regular rewards and recognition programs aligned with partner level expectations.
• Managed daily operations of 120-agent retention call center to meet customer service objectives.
• Facilitated team meetings to share best practices and enhance operational efficiency.
• Analyzed customer feedback surveys to identify trends in needs, preferences, and expectations.

• Facilitated team meetings to set project goals and track progress updates.
• Trained new staff on company policies and operational procedures.
• Resolved conflicts among team members, fostering a positive work environment.
• Maintained collaborative atmosphere to enhance teamwork and communication.
• Participated in regular leadership meetings to report on team performance.
• Monitored daily workflow for compliance with established policies and procedures.
• Established clear expectations for employees, offering guidance as necessary.
• Promoted to leadership role in recognition of strong work ethic and exceptional customer service.

• Conducted cold calls to generate leads and promote company products.
• Managed customer inquiries and provided timely responses to requests.
• Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
• Documented call outcomes and maintained detailed records for future reference.
• Demonstrated ability to multi-task while speaking with customers on the phone.
• Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
• Defined sales and fundraising volume records for primary clients and monitored progress against forecasts.