Srikant Mahajan
Specialist
Dombivli
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Specialist
Maersk Global Service Centre
03.2025 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Implemented customer feedback system to inform product development.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services.
Sr. Process Expert, Export OTCX
Maersk Global Service Center Pvt Ltd (INDIA)
05.2023 - 03.2025
- Handling day to day customer queries regarding Pre-Carriage arrangements/BL related/Invoicing.
- Addressing Internal stake holders (Vendors/Truckers)queries.
- Led cross-functional teams in the execution of continuous improvement initiatives, resulting in higher levels of customer satisfaction.
- Collaborated closely with IT teams to automate manual tasks, reducing human error and streamlining workflows.
- Increasingly generating automation platform for Auto Booking Creation and E-Amendment Platform.
- Working on Systems which helped to manage live export booking amendments including Vessel Roll/Container allocation/Store Door Service i.e Truck/Barge/Rail or any combined services.
- Skillfully encouraged customers to amend their bookings via online mode which helped to reduce manual intervention and resulting immediate solution to customer with help of Auto E-Booking, main Focus was CER(Customer Email Reduction).
Process Expert – Export Documentation (Shipping Instruction Manifestation)
Maersk Global Service Center India Pvt Ltd
02.2018 - 04.2023
- Receive SI from the shipper/exporter (usually by email or via an online system)/Cross-Check with Booking & Documents/Communicate with Stakeholders/Generate & Review Draft Bill of Lading (B/L)
- Established the practice of bringing customer centric vision and developed a common platform of interaction entailing e-mails & reports or informal information and brain storming sessions.
Senior Operations Executive
Marcura group (DA-desk) - DUBAI
05.2015 - 01.2018
- Drove new business through key Customers and establishing good relationship to increase revenues through pricing Strategy, handling PORT DA (Disbursement Accounts) taking regular trail ups which the Port AGENTS.
- Ensure that all Service Requests from Principals are promptly addressed within designated KPIs.
- Ensure receipt of PDA from Performing Offices and dispatch of the same to Principals.
- Experience in Time Bar Management team for Inspection of Charterer Cost’s which are incurred in different voyage of Tanker Customer’s and sending it to Operator within specific time frame.
- DA and supporting documents.
- Print / Scan DA & Supporting documents and report to Principals.
Jr. Crew logistic Executive
Inchcape shipping Service India Pvt Ltd
01.2014 - 04.2015
- Responsible for contacting local Offices on the arrival of vessel at the port of Loading & activities to assist Principals with monitoring services provided.
- Responsible for assisting with ships’ crew accommodations, travel and transportation and various other Husbandry services.
- Responsible for maintaining relationships with and liaising with clients, vendors, terminals, Local port officials, and port services on a daily basis and attend regular meetings with ports, terminals and others.
Education
Masters in Management Studies - Operations Management-MMS
Dr. VN Bedekar Institute of Management Studies
01.2014
B.Sc - Information technology
Model English College
01.2011
Skills
Customer relations
KEY ACCOUNTABILITIES
- Effective and accountable in Customer Service executive roles: Overcome complex business challenges and make high-stakes decisions using experience-backed judgment, strong work ethic and irreproachable integrity.
- Resolving’s Escalations from Customers: Any Disputes related to the Commercial Operations has been easily handled basis the process knowledge & Immediate actions taken.
- Working closely with Customer Operations Team: Any query related to Export Documentation, Vessel Roll, Haulage arrangements, Invoicing where planned and handled carefully.
- Working with Enhanced Technology: Continuously working using the upgraded technology i.e., SAP/Auto-E booking Tool.
Classification: Public
With the functional knowledge of Port Operations helped me with an Experience in Port agency, Liaise between the Client and the Performing Offices to deliver CLS services to the satisfaction of the Clients including smooth and timely processing of DA (invoice) and reporting to the principal.
Date of Birth
20.05.1991
Address
Dombivli, 421202
Timeline
Specialist
Maersk Global Service Centre
03.2025 - Current
Sr. Process Expert, Export OTCX
Maersk Global Service Center Pvt Ltd (INDIA)
05.2023 - 03.2025
Process Expert – Export Documentation (Shipping Instruction Manifestation)
Maersk Global Service Center India Pvt Ltd
02.2018 - 04.2023
Senior Operations Executive
Marcura group (DA-desk) - DUBAI
05.2015 - 01.2018
Jr. Crew logistic Executive
Inchcape shipping Service India Pvt Ltd
01.2014 - 04.2015
B.Sc - Information technology
Model English College
Masters in Management Studies - Operations Management-MMS
Dr. VN Bedekar Institute of Management Studies
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