SRIKANT MUDNAL

Managed day-to-day operations of residential care home collection services, guaranteeing compliance with regulatory standards.

Maintained excellent employee relationships by cultivating a supportive, positive, and helpful working environment.

Inspired teams to achieve or exceed goals through regular motivation.

Ensured that temperature-sensitive materials (biological samples) were transported under proper conditions.

Implement and monitor cold chain systems to maintain sample integrity.

Organize the pickup, handling, and drop-off of patient samples within the TAT, as per business requirements.

Ensuring logistics operations meet healthcare regulatory standards (NABL).

Integrated logistics software with applications (Neuron & Alltrak) for real-time tracking of supply and sample status.

Implemented pre-printed barcode systems to minimize errors and improve traceability.

Optimize logistics routes and consolidation to reduce costs and delivery times.

Supervise and support a team of customer care executives to ensure timely and effective resolution of customer queries.

Train, coach, and mentor team members to improve service quality and soft skills.

Monitor service metrics such as response time, resolution rate, and customer satisfaction.

Prepare daily, weekly, and monthly performance reports, and present insights to senior management.

Implement process improvements to enhance customer experience and operational efficiency.

Handle complaints, provide appropriate solutions, and follow up to ensure resolution.

Maintain detailed records of customer interactions in the CRM system.

Coordinate with internal teams (sales, technical, support) to resolve customer concerns.

Develop strategies to enhance customer engagement, and close sales effectively.

Conduct regular team meetings and one-on-ones to provide feedback and identify improvement areas.

Ensure adherence to quality standards, compliance policies, and call scripts.

Supervise, train, and mentor a team of call center agents.

Ensure adherence to quality standards, compliance policies, and call scripts.

Handle escalated customer issues, and resolve them promptly.

Prepare and present performance reports to management.

Handling the 8 franchises with the 20 delivery boys in

5 different cities and live tracking of

Delivery boys on the field maintained the 80%.

delivery ratio