Srikant Patro

A Senior Consultant with 8 years and 10 months of software development experience, specializing in the Salesforce.com platform. Possesses 6.5 years of hands-on Salesforce development experience as a Developer and 2.4 years of experience in Teradata application development. Proficient in Salesforce customization and configuration, ServiceMax development, and various Salesforce tools and technologies. Proven track record in automating business processes, implementing security models, and developing robust solutions using Apex, Visualforce, and Lightning Web Components. Experienced in implementing security models, automating business processes, and managing end-to-end project lifecycles using Agile methodologies. Recognized for consistent high performance and a strong commitment to delivering effective solutions that align with business goals.

Salesforce Admin

Project Experience

Project 1: Johnson Controls

• Client: Johnson Controls (JCI)
• Environment: Salesforce (Sales Cloud, Service Cloud), ServiceMax, Apex, Lightning Web Components (LWC), Oracle/Iscala integration.
• Description: Implemented and customized the ServiceMax solution to manage field service operations.
• Key Contributions:
• Designed and developed custom features using Apex, LWC, and Flows.
• Worked on data integration with SAP using REST APIs.
• Developed Apex triggers, classes, and batch jobs for automation.
• Designed and maintained Lightning components to enhance user experience.
• Supported production issue resolution and maintained technical documentation.
• Managed complex ServiceMax configurations and customizations.

Project 2: Hillenbrand Mould Maker

• Client: Hillenbrand
• Environment: Salesforce FSL, Apex, SOQL, Flow, SAP integration.
• Description: Implemented Salesforce FSL to digitize and optimize field service operations for industrial manufacturing.
• Key Contributions:
• Configured FSL components like Service Resources, Work Types, and Service Territories.
• Developed scalable Apex triggers, classes, and batch jobs.
• Created custom Flows and Screen Flows for guided processes and reports.
• Customized the FSL Mobile App for field technicians.
• Implemented role-based access controls and sharing rules.

Project 3: Vz1 SLED Migration project

• Client: Verizon, New York, United States
• Environment: Salesforce.com Platform, Apex, Visualforce, JavaScript, Force.com, Data Loader.
• Description: A migration project focused on GBM case management and integrating Salesforce with third-party tools via REST API web services.
• Key Contributions:
• Developed REST API Web Services to integrate Salesforce with BizTalk.
• Wrote Visualforce pages and Apex controllers to design business processes.
• Used batch processing for web service callouts and implemented workflow rules and process builder processes.
• Performed various administration tasks, including creating custom objects, fields, and profiles.

Project 4: Wealth Management Business (CBA)

• Client: Commonwealth Bank Of Australia (CBA)
• Environment: Salesforce.com Platform, Apex, Visualforce, JavaScript, Force.com, Data Loader.
• Description: Implemented Salesforce customization requirements across three instances for CBA's wealth management business.
• Key Contributions:
• Redesigned the Opportunity object and related objects.
• Created new record types, a Visualforce page for dynamic rendering, and complex approval processes.
• Developed Apex triggers and classes to implement complex business logic.
• Used Custom Metadata Types for configuration and managed deployments using changesets.
• Configured page layouts, workflows, and security profiles.