SRIKANT SARKAR
Sales And Finance
Hyderabad
Summary
Financial Service Associate with background in both consumer & business sales and understanding of how to build customer loyalty. Dependable professional with dynamic communication skills and forward-thinking ability. Proven success to meet ambitious sales targets and generate profits for business. Experienced Sales professional with overall 15+ years of work experience in IT sector with credible reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
17
17
years of post-secondary education
Work History
Financial Sales Advisor
Dell DFS Corp
Hyderabad
12.2018 - Current
- Contacted prospective customers to present service options and explain details.
- Educated employees on promotional installment programs, origination processes and compliance requirements related to finance.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- To feedback managers & leadership team on overall team performance.
- Meet revenue objectives & sales target assigned by the business.
Inside Sales Bids & Tender Account Manager
Dell International Services
Hyderabad
11.2016 - 12.2018
- Managed team of sales associates, trained on sales and account management, product specifications, sales incentives and selling techniques to enhance performance, efficiency and profitability along with overall customer satisfaction ratings.
- Organized joint sales calls to attract new accounts through targeted client development, anticipated needs by staying in touch on regular basis.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Held meetings with team manager & process director to identify techniques to overcome sales obstacles.
Business Sales Account Manager
Dell International Services
Hyderabad
10.2014 - 10.2016
- Contacted new and existing customers to discuss new products and services, Created proposals for new and repeat customer business transactions.
- Developed sales strategy based on research of customer buying trends and market conditions.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Secured stack rank #1 for FY16 and established myself as one of the best account manager in MB segment & go to person.
Consumer Sales Representative
Dell International Services
Hyderabad
05.2013 - 10.2014
- Contributed to company revenue by closing orders worth $1M in product sales in a single quarter, was first to achieve this feat ever in the business since it's inception.
- Achieved and consistently exceeding company-defined sales quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of sales .
Customer Service Resolution Specialist
Dell International Services
Hyderabad
10.2010 - 04.2013
- Assist customers with product query, delivery issues & concerns etc
- Clarify customer issues and determine root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, backed-up by positive C-Sat score.
- Consistently meet the AHT target set by the business. Won multiple best performer awards during this period.
Customer Service Executive
HSBC Global Resources
Visakhapatnam
04.2007 - 05.2010
- Answered customer telephone calls promptly to avoid on-hold wait times. assisted in processing store credit card applications (US) which also involved cross selling of Services & Insurance.
- Maintained high volume of calls and met demands of busy and productive group. Worked flexible hours across night, weekend and holiday shifts.
- Risk analysis & flagged fraud concern for applications approved.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
Education
High School -
Ramakrishna Mission High School
Jamshedpur, IN 04.1992 - 04.2004
Intermediate - Commerce
D.A.V Public School
Jamshedpur, IN 06.2004 - 05.2006
Graduation - English & Commerce
Osmania University
Hyderabad, IN 06.2007 - 10.2010
Skills
Sales & Account development
undefinedBest sales person - President award FY'2014
Was first to achieve $400K, $500K, $750K, $1M monthly sales revenue in consumer business.
Timeline
Financial Sales Advisor
Dell DFS Corp
12.2018 - Current
Inside Sales Bids & Tender Account Manager
Dell International Services
11.2016 - 12.2018
Business Sales Account Manager
Dell International Services
10.2014 - 10.2016
Consumer Sales Representative
Dell International Services
05.2013 - 10.2014
Customer Service Resolution Specialist
Dell International Services
10.2010 - 04.2013
Graduation - English & Commerce
Osmania University
06.2007 - 10.2010
Customer Service Executive
HSBC Global Resources
04.2007 - 05.2010
Intermediate - Commerce
D.A.V Public School
06.2004 - 05.2006
High School -
Ramakrishna Mission High School
04.1992 - 04.2004
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