Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Srikanth Adepu

Hyderabad

Summary

Versatile and growth-focused Product Manager with 14+ years of experience, with 5+ years leading product strategy, delivery, and innovation in high-growth SaaS and HRTech settings. Evolved from a robust background in customer success — where I led client satisfaction and retention — to product leadership, leveraging a strong appreciation for user pain points and business priorities.
Recognized for developing customer-centric, scalable products through cross-functional team alignment, breaking down complicated needs into approachable features, and taking products from concept to launch. Led successful AI-driven recruitment marketplace projects that were highest revenue generators. Interested in defining the future of smart, user-first platforms by combining data, design, and empathy. Looking to join a future-oriented team that drives AI-powered product innovation and impactful user influence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Product Manager

Oorwin
Hyderabad
08.2020 - Current
  • Company Overview: NPAworldwide is member-owned network of independent recruiting firms in over 6 countries
  • Built AI based community based end to end recruitment platform
  • Worked with client on ideation, requirements gathering, enhancements and defining product goals
  • Closely worked with development team on deliverables to accomplish sprint goals
  • Owning project budget and ensuring profitability within the timelines and budget
  • Successfully delivered platform within planned budget and timeline.
  • NPAworldwide marketplace is top revenue generator for Oorwin
  • NPAworldwide is member-owned network of independent recruiting firms in over 6 countries

Product Owner

Oorwin
Hyderabad
04.2020 - Current
  • Oversaw entire product deployments from vision to delivery
  • Demoing product to customers as needed and assist sales and support team in closing deals
  • Owned and prioritized product backlog
  • Responsible for conducting all sprint ceremonies and Managing JIRA Board
  • Focused on building critical features up front to identify constraints and technical challenges
  • Owns product end to end as well as roadmap at technology/functional level
  • Create User stories based on Requirements from brainstormed product road map, sales, support.
  • Coordination with product engineering teams and ensure they are aligned to product deliverables.
  • Worked closely with engineering, UX teams and clearly communicate with all stakeholders in management and progress of product deliverables
  • Responsible for Analysis, Design and development of features in product
  • Suggesting enhancements to product design that would improve user experience
  • Operated under Agile and Scrum frameworks to complete releases and organized sprints
  • Supporting in UAT

Manager - Customer Success

Oorwin Labs Inc
Hyderabad
02.2018 - 03.2020
  • Successfully lead a team of 20 customer success team.
  • Exceeded team's annual goal of keeping client response rates above agreed SLAs (98%)
  • Coordinated with the Sales and Product Departments in providing report analysis of trends in customer behavior and user experience every three months
  • Developed CRM tools tracking and reporting sales operations activities
  • Oversaw the implementation of new email marketing software delivered ahead of schedule
  • Increased customer retention by 25% across my client list
  • Designed and conducted training sessions for customers (individual and teams), receiving 98% positive feedback
  • Contributed to cross-department strategy building
  • Key achievement: Introduced changes to the client on-boarding process that increased the client satisfaction score by 20%.

Lead - Customer Success

Ceipal Solutions Pvt Ltd
Hyderabad
09.2015 - 02.2018
  • Lead the Customer Success team of Workforce(HRMS) product in Ceipal
  • Expertise in Client onboarding, Training, Implementation, domain knowledge (ATS, CRM, HR and recruitment)
  • High customer service, first call resolution and problem-solving skills
  • Maintain accurate customer records and demonstrate high level of data integrity
  • Build and maintain strong relationships with customers to support retention and business growth.

Team Leader

Tata Business Support Services
Hyderabad
02.2011 - 05.2015
  • Responsible to meet all agreed client SLA's/KPIs and performance parameters
  • Managing team of 20 front line executives
  • Plan, organize and direct the day-to-day client service and customer service activities
  • Analyzing MIS & other statements with a view to upgrade the Floor with latest downloads
  • Being Part of Reviews with Clients and Internal Management
  • Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & Team Targets
  • Providing quick and effective solutions to the customers by investigating their problem from its core and resolving them online
  • Exposure of back-office operations (Assisting back-office team in Close looping complaints, email support)
  • Aiming a high-quality customer experience

Education

B.Tech - Information technology

Vaagdevi College of Engineering
Warangal
06.2009

Skills

  • Story planning
  • Risk assessments
  • Problem Identification
  • Agile frameworks
  • Scrum Methodology
  • Stakeholder Relationship
  • Prototyping
  • Product Management
  • Product lifecycle management
  • Product backlog
  • Product vision and strategy
  • User story creation
  • Feature prioritization
  • Problem solving
  • Customer Delight
  • Client Management
  • HR Tech
  • Recruitment Software
  • Jira
  • Balsamiq
  • Figma
  • Adobe XD
  • SQL
  • BoldBI

Certification

  • Certified Scrum Product Owner - Scrum Alliance
  • Professional Scrum Master - Scrum.org
  • Product Strategy for Product Managers - Udacity
  • Agile Product Owner role: Foundations - Linkedin

Accomplishments

  • Best Employee award in 2022 & 2023.
  • Best performer award in 2019 & 2020.
  • Achieved appreciation for delivering NPA Worldwide in allotted time and budget.
  • Numerous snapshot awards & appreciations for delighting the customers.

Timeline

Product Manager

Oorwin
08.2020 - Current

Product Owner

Oorwin
04.2020 - Current

Manager - Customer Success

Oorwin Labs Inc
02.2018 - 03.2020

Lead - Customer Success

Ceipal Solutions Pvt Ltd
09.2015 - 02.2018

Team Leader

Tata Business Support Services
02.2011 - 05.2015

B.Tech - Information technology

Vaagdevi College of Engineering

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Srikanth Adepu