Srikanth Akella
Bengaluru
Summary
Fintech Product Manager with over 5 years of experience in developing high-scale UPI solutions, including Tata Neu's UPI onboarding and Credit Card on UPI rollout. Demonstrated expertise in driving user growth, increasing product stickiness, and leading cross-functional teams. Skilled in integrating analytics, strategy, and execution to create seamless digital payment experiences.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Product Manager II
Tata Digital
Bengaluru
06.2023 - Current
- Launched Credit Card on UPI and rewards module, increasing transaction volume by 400% and UPI user growth by 200%.
- Enhanced payment completion through retry mechanisms, boosting user conversion by 1.5 times.
- Optimized user journey to improve device binding success rate by 3%.
- Spearheaded product-led growth initiatives for UPI adoption and Tata Neu Credit Card cross-selling.
- Implemented comprehensive UPI analytics stack, enabling data-driven improvements.
- Reduced customer service contact ratio by 40% through chatbot integration and support flow enhancements.
- Managed cross-functional teams across departments, including engineering, marketing, and customer support.
Product Manager
Juspay
Bengaluru
12.2020 - 06.2023
- Delivered UPI features (mandates, UDIR, mapper, Credit Card on UPI) to boost platform functionality
- Reduced merchant integration time by 100% through proactive documentation and communication
- Led cross-functional team of 15 to meet tight delivery timelines
- Partnered with NPCI, banks, and merchants to tailor feature sets
- Designed scalable custom solutions for merchant-specific requirements
- Developed product roadmaps to help guide the development of new products.
Business Analyst
Pramati Technologies
Bengaluru
04.2019 - 12.2020
- Automated policy reviews for a global insurance firm, resulting in cost savings of 100,000s of dollars
- Delivered web and mobile apps to streamline customer insurance interactions
- Collaborated with stakeholders across departments to define requirements for new projects.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Provided technical support during user acceptance testing cycles.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Programmer Analyst
Cognizant Technology Solutions
Chennai
01.2016 - 05.2017
- Resolved issues reported by users in a timely manner while adhering to SLAs.
- Performed root cause analysis to identify underlying causes of incidents.
- Provided on-call support for critical production systems.
- Worked on creating multiple SOPs for frequently encountered problems
Education
PGDM - Marketing
Institute of Management Technology (IMT)
Ghaziabad 06.2017 - 03.2019
BE - Mechanical Engineering
SCSVMV University
Kanchipuram 08.2011 - 06.2015
Skills
- Product Strategy
- Roadmapping
- Feature Development
- GTM Planning
- Data & Analytics
- SQL
- A/B Testing
- Adobe Workspace
- Excel
- Fintech Expertise
- UPI
- Credit Card on UPI
- Payment Gateways
- Collaboration
- Stakeholder Management
- Agile Teams
- Communication
Core Skills
Roadmapping, Feature Development, GTM Planning, SQL, A/B Testing, Adobe Workspace, Excel, UPI, Credit Card on UPI, Payment Gateways, Stakeholder Management, Agile Teams, Communication
Timeline
Product Manager II
Tata Digital
06.2023 - Current
Product Manager
Juspay
12.2020 - 06.2023
Business Analyst
Pramati Technologies
04.2019 - 12.2020
PGDM - Marketing
Institute of Management Technology (IMT)
06.2017 - 03.2019
Programmer Analyst
Cognizant Technology Solutions
01.2016 - 05.2017
BE - Mechanical Engineering
SCSVMV University
08.2011 - 06.2015
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