Working professional with total 14+ years of experience in SAP Basis. Enthusiastic and a fast learner working on a challenging and growth-oriented career in a technology driven environment to achieve professional excellence and career advancement through innovation, integrity, and commitment. My objective is to seek a position as a technical consultant that offers an opportunity to utilize my knowledge and skills in system installation, maintenance, and administration to deliver quality support to customers.
Client: SAP Labs, India.
Project : Enterprise Cloud Services (ECS)
Role : Technical consultant in the SAP Build Experts team, providing support during the build phase, and migration. Responsibilities include resolving tickets created requesting Basis-related support for systems that are not live in the customer landscape. Performing the installation of complex SAP solutions and providing expert support for systems that are going live.
Client: SAP Labs India
Project : Enterprise Cloud Services (ECS)
Role : Technical consultant in the SAP Build team, providing support for SAP environments from SAP R/3 to SAP S/4HANA, ensuring that all SAP systems in the environment run smoothly and consistently. Also, performing the installation of complex SAP solutions and other responsibilities includes system administration, database management, performance tuning, and providing technical support during project implementations and ongoing system operations.
Clients: Petroplast, Vinora AG, Japan Tobacco International, Mondlane.
Role : Planning and executing maintenance tasks, such as EHP upgrades, kernel upgrades, support pack installations, system refreshes, and the installation of new systems and components. Perform parameter modification, buffer, memory management, performance tuning, and troubleshooting.
Client : Accenture Solutions Pvt Ltd
Provide support for users of computers and software systems, and provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. Addressing user tickets regarding hardware, software, and network issues.
Full implementation of SAP solutions such as SAP ERP, SAP S/4HANA, SAP BOFC, SAP FIM, SAP EHS WWI, SAP NetWeaver, SAP HANA Cockpit 20, SAP 3D VEG, XSA, FIORI, and SAP Web Dispatcher
Level 3 BASIS Support for Incidents and Service Requests using SPC, BCP tools
Performed OS DB migration using SUM DMO and system copy via homogeneous and heterogeneous methods
Experienced in ECC 60 to S4 HANA Conversions
Experienced in Backup / Restore / Recovery Activities in SAP HANA
Managed system performance and user profiles
Performed System Copy via Export-Import Method using SWPM tool
Applied necessary support packs to SAP and HANA products, maintaining up-to-date and secure software installations
HANA Mini check analysis, troubleshoot as weekly basis for Prod systems
Performed Kernel Upgrades, STMS Configurations, Client Copy, License and Maintenance Certificate Installation
Be accountable for the support and proactive monitoring of the core SAP applications including installation, performance, break fixes and change requests per business requirements
Ensured the adherence of standards and SAP best practices
Provided operational and project support keeping focus on meeting project milestones
Create detailed solution documentation and presentations
Assist with the configuration and maintenance of High Availability and Disaster Recovery SAP solutions
Performed root cause analysis on technical issues and developed effective resolutions
Q2 2016: SPOT AWARD from SAP for taking ownership and resolving TOP issue: TOMCAT memory for 500+ systems.
Q4 2016: SPOT AWARD from SAP for leading team on the major change topic: Simple run solution manager for over 1500 systems.
Q2 2017: SPOT AWARD from SAP for excellent support on critical issues.