Srikanth CH

· Deliver exceptional customer satisfaction, encourage feedback, suggest solutions, and execute improvements.

· Prepare and deliver additional revenue targets through sales of F&B Services, Meeting Rooms, IT Services & Events.

· Ensure highest standards of maintenance and upkeep of the premise and equipment.

· Maintain strict Health, Safety & Cleanliness as per the SOP’s.

· Inventory management of Food & Beverage & office supplies

· Raising Invoices in time and collecting payments.

· Closely Monitor Sales trackers and mentor the Team to ensure Contract renewals, price escalation and client expansion as per Business Plan

· Partnership and alliances with service providers to enhance members experience through benefits and preferential rates.

· Continuously improvise on the SOP Manual in collaboration with CM’s and team.

· Be an integral part of all community engagement events by leading from the front and thus creating a healthy & fun work environment.

· Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

· Process all payment types such as room charges, cash, checks, debit, or credit.

· Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.

· Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.

· Supply guests with directions and information regarding property and local areas of interest.

· Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks.

· Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.

· Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

· Completed 4 months internship program at “Bangalore Marriott Whitefield in all the major departments and received best trainee award for the batch.