SRIKANTH CHILAKAMARRI

Work History

Project Coordinator/PMO /Asst. Delivery Manager

L&T Infotech (LTIMindtree)

07.2022 - Current

Led end-to-end delivery of projects involving Middleware (L2/L3), Build, and Cybersecurity services, managing cross-geography teams of 30+ engineers.
Oversaw implementation and enhancement of ServiceNow modules, improving ITSM process efficiency by 25%.
Drove adoption of DevOps tools and pipelines, reducing deployment time by 40% and increasing system reliability.
Managed Java application environments, coordinating with developers and infrastructure teams for performance tuning and issue resolution.
Integrated AppDynamics and Splunk for real-time monitoring and incident reduction.
Collaborated with C-level stakeholders to define KPIs, delivery roadmaps, and risk mitigation strategies.
Ensured 100% compliance with ITIL standards, with consistent SLA achievement across all service lines.
Understand business needs and draft the RFI document.
Coordinate with internal stakeholders (tech, procurement, legal) to finalize questions.
Identify and shortlist potential vendors to receive the RFI.
Distribute RFI and track responses.
Evaluate vendor responses and create a comparative summary.
Present recommendations based on capabilities and fit.
Maintain documentation for future reference or conversion to RFP/RFQ
Project’s: CITI BANK, HSBC
Scope and Overview: Supported delivery operations across six key service towers (CISO, GPA, EUC, IDEAS, Cloud, and Data Practice) for high-value BFSI clients.
Oversaw daily resourcing activities including ramp-up planning, resignations, replacements, and real-time fulfillment tracking.
Addressed billing loss positions by tracking utilization, coordinating shadow-to-billable transitions, and ensuring accurate invoicing.
Partnered with senior leadership on workforce strategy, reporting, and continuous improvement of delivery practices.
Assisted in the preparation of responses for RFPs, RFIs, and RFQs, collaborating with tower leads and solution architects.
Contributed to cost reduction strategies by improving resource utilization and implementing proactive demand planning.
Handled onboarding and offboarding operations to ensure seamless transitions and minimal disruption to project delivery.
Worked with problem management teams to track escalations, lead RCA sessions, and ensure SLA compliance across client accounts.
Maintained delivery health reports and participated in internal and client-facing reviews, ensuring visibility of key metrics and risks.

Sr. Project Management Officer (PMO)

Alpha20 Group, LLC (BCAD IT Solutions Pvt Ltd)

10.2021 - 07.2022

Company Overview: Alpha20 LLC is a subdivision of Cyberbahn Federal solutions Providing IT and Management Consulting to the USA federal and commercial clients.
Ensures Alpha SDLC framework and processes are applied and followed in IT Governance and Projects.
Coordinating in collaboration with the project team and hosting the Kickoff meetings (aka JIT) for the CAP approved projects.
Conducting monthly SDLC assessments for the CAP projects and communicating the results with all the key IT Stakeholders.
Supporting and participating with other teams of the PMO group – Project Initiation, Portfolio Management and Architecture governance.
Engaging and supporting local PMO teams with training and use of the Delivery Assurance SharePoint site.
Understanding requirements of PMO customers at both local and global level and make informed decisions in response to requirements.
Involved in multiple projects – IT Learning portal, Lessons Learned Database, Discovery of PPM tool, CR Process (Alpha Team), Staffing/Resource Plan (Planview and IT Finance Team) and Hero project.
Provides ongoing support and enhancements to the current IT PMO SharePoint.
Worked with functional leaders to staff all projects within the program for success in the most optimal way.
Developed overall program plan with high level milestones and resource planning in MS Project. Efficiently identified and resolved scheduling conflicts, interdependencies (resources, technical and process) and project issues encountered by teams.
Presented high-level summary including updates, top outcomes, risks and mitigation plan to key stakeholders in cross-functional leadership teams on a weekly basis for the ATS program.
Alpha20 LLC is a subdivision of Cyberbahn Federal solutions Providing IT and Management Consulting to the USA federal and commercial clients.

PMO Consultant

CyberBahn Federal Solutions (Alpha Twenty Pvt LTD)

09.2020 - 09.2021

Managed portfolio of technology projects and prioritized budget for anticipated programs; involving fast track communication between offshore / onshore businesses and technology groups for implementation of organization wide global IT initiatives within aggressive schedule, funding constraints and ever-evolving priorities.
Developed Performance Metrics including KPIs for Dashboards, to ensure consistent and accurate Global Progress Reporting to senior management in highly complex technical environment right from early stages of any initiatives’ feasibility/definition until commissioned with overlapping scope/timelines.
This needed extensive coordination between senior corporate and business management, product vendors, application developers and infrastructure managers with multilevel Program and Project review meetings and Program Status Reports [PSR] - covering variance/exception reporting, schedule/cost monitoring, enterprise risk management, issue remediation, scope changes, resource allocation and milestone achievements or misses.
Developed and communicated Global PMO Policies, Processes, Procedures and Templates; enterprise-wide to ensure all regions and businesses complied regarding Program Selection, Funding Approval, Program Management, Phase Gate Review, Solution Implementation, Benefits Realization and Lessons Learnt.
Assisted in Quality Assurance Audit of Programs for each phase, utilizing artifacts in PlanView; the enterprise PPM tool.
Evolving program management capabilities, improving solution delivery to business clients, leveraging program management knowledge across the IT organization.
Incorporating industry best practices, establishing internal and external benchmarking; standards, key measures and metrics.
Developing and Maintaining Project/Program/Portfolio Governance Process/Procedure/Template.

Business Development /PMO Analyst

Headway Tek, Inc

03.2017 - 07.2020

Working closely with Client, Project Managers, EM’s, Portfolio leads & Leadership in supporting Project activities.
Review & Validate SOW, Cost, SLA, Milestones, HC, due dates.
Review & Accept SOW’s in Field Glass.
Ensure all the resources are listed in the SOW as per the worksite.
Onboard/Off-board workers as per the compliance.
Prepare PT to check the Margin for the Project and suggest PM’s/DM’s accordingly.
Working with finance team for reconciliation of time//avoid revenue leakage.
Track Cost & Expenses.
Prepare & submit MIS/Operation dashboards, Management reports, Utilization reports for PM’s/DM’s/Leadership.
Raise red flag if any challenges with respect to Operations/resourcing/Compliance/red case.
Submit Monthly/Qtrly/yearly Account forecast reports to Leadership/Business units.
Keep a track of Historical reports for analysis.
Provide instant data for Adhoc requests from leadership.
Identify and capture the risks, subsequently monitor, track and report to PM’s.
Organize meetings with offshore/PM’s/DM’s and Capture, Circulate MOM.
Jira
Create Workflows for smooth day to day functions.
Modify as per the Project needs.
Provide access, Permissions to users.
Other activities:
Work with the immigration team for Visa supporting documents for our employees.
Create Org chart for our employees.
ID creation in Field glass.
Share Monthly Partner resource roster with the team.
Check Project health status and alert & action accordingly.
Worked with account lead for vendor consolidation to prepare road map.
Define & document business functions & Processes.
Identify opportunities for improving business process.
Assists employees in Inventory.
Provide access to users.
Publish weekly dashboards.
Part of Event management.
Supported for a cause in harvest food back by volunteering.
Overall Project planning/executions as per the requirements.

Summary

Overview

Work History

Project Coordinator/PMO /Asst. Delivery Manager

Sr. Project Management Officer (PMO)

PMO Consultant

Business Development /PMO Analyst

Education

Bachelor of Engineering - Information Technology

MBA - Marketing And HR (Human Resources)

Skills

Accomplishments

Certification

Timeline

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