SRIKANTH D
Srikakulam
Summary
Strategic professional in IT operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Site Lead, IT Operations
Fidelis Technology Services Private Limited
Hyderabad
02.2023 - 07.2023
- Served as EM Team Lead at Dr Reddy’s laboratories under Fidelis Technology Services Private Limited (DXC Technologies) based in Hyderabad.
Professional 1 System Administrator
EIT Services India P. Ltd (client-Dr Reddy’s laboratories)
12.2021 - 02.2023
- Managed and administered systems as a Professional 1 System Administrator at EIT Services India Pvt Ltd (client-Dr Reddy’s laboratories)
Site Leader
Fidelis Corporate solutions Pvt.Ltd
Visakhapatnam
03.2019 - 12.2021
- Managed IT operations as Site Leader for Dr Reddy's laboratories via Fidelis Corporate solutions Pvt.Ltd (DXC Technologies), Visakhapatnam.
Team Leader
KARSUN india Pvt.Ltd
Visakhapatnam
06.2017 - 02.2019
- Led a team as Team Leader at Dr. Reddy's Laboratories through KARSUN India Pvt. Ltd (DXC Technologies).
CUSTOMER Support Engineer (L2 SUPPORT)
Maha Electronics Pvt.Ltd
Visakhapatnam
09.2015 - 05.2017
- Delivered outstanding L2 support as a CUSTOMER Support Engineer at Dr Reddy’s laboratories through Maha Electronics Pvt.Ltd (an HP Authorized service provider).
CUSTOMER Support Engineer (L1 SUPPORT)
Maha Electronics Pvt.Ltd
Visakhapatnam
03.2006 - 04.2014
- Provided customer support as an L1 Support Engineer at Dr Reddy’s Laboratories through Maha Electronics Pvt. Ltd.
Lecturer
Sri Venkatewara college of Engineering & Pharmacy
- Delivered lectures in the capacity of a lecturer for a period exceeding 2 years at Sri Venkateswara College of Engineering & Pharmacy
Center In Charge
National Informatics Center (NIC)
Srikakulam
- Oversaw operations as the Contracted Center In charge at the National Informatics Center (NIC) in Srikakulam, Andhra Pradesh for approximately one and a half years.
Education
M.Sc (Computer Science) -
Andhra University
04-2002
B.Sc (Computer Science) -
Andhra University
01-1999
Intermediate -
Board of Intermediate Education
01-1996
S.S.C. -
Board of Secondary School Education
01-1994
Skills
- L3 Support, IT operations
- Presenting overview with client about SLA, KPI, KRI, FCR, TTR, CSAT on Weekly and monthly basis
- creating and Managing Users, Groups and Group Policies
- online and offline Backups
- Installation of Hot fixes and patches
- Application & Utilities
- AV Management
- Projects Backup and Restore
- Prepare Standard operating procedure
- Creation and/or Replication of user groups and permissions
- Terminal Services for Remote Management
- Audit trail Review/Project Backup/Restore Procedures
- SCCM patch
- SUMMIT Tools
- LogMein
- Performing direct personnel management, including resource allocation, performance evaluation, and budget management
- HP Solman
- SAP
- Domain Knowledge
- Standalone instruments backup as per schedule, Verification of electronic back up as and when required ADS
- DHCP
- DNS
- File Server Migration
- Microsoft WSUS
- AZURE
- OneDrive
- VMware
- AWS
- Operations Management
- Project coordination
- Technical issues analysis
- Application support
- Software diagnosis
- Data recovery
- Security awareness
Personal Information
- Father's Name: Late Sri D.Vithalrao
- Date of Birth: 05/31/1979
- Nationality: Indian
- Marital Status: Married
Certification
- IBM Mainframes
- ITIL V4
- AWS
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Timeline
Site Lead, IT Operations
Fidelis Technology Services Private Limited
02.2023 - 07.2023
Professional 1 System Administrator
EIT Services India P. Ltd (client-Dr Reddy’s laboratories)
12.2021 - 02.2023
Site Leader
Fidelis Corporate solutions Pvt.Ltd
03.2019 - 12.2021
Team Leader
KARSUN india Pvt.Ltd
06.2017 - 02.2019
CUSTOMER Support Engineer (L2 SUPPORT)
Maha Electronics Pvt.Ltd
09.2015 - 05.2017
CUSTOMER Support Engineer (L1 SUPPORT)
Maha Electronics Pvt.Ltd
03.2006 - 04.2014
Lecturer
Sri Venkatewara college of Engineering & Pharmacy
Center In Charge
National Informatics Center (NIC)
M.Sc (Computer Science) -
Andhra University
B.Sc (Computer Science) -
Andhra University
Intermediate -
Board of Intermediate Education
S.S.C. -
Board of Secondary School Education
- IBM Mainframes
- ITIL V4
- AWS
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