Summary
Overview
Work History
Education
Skills
Affiliations
Hobbies
Timeline
Generic

Srikanth Dara

Hyderabad

Summary

Dynamic Technical Support Associate with over five years of comprehensive experience in delivering exceptional customer service and technical assistance. Expertise in managing support processes across various platforms, ensuring efficient resolution of issues and enhancing user satisfaction. Proficient in tools such as ServiceNow and Active Directory, alongside a strong foundation in troubleshooting. Seeking to advance skills in a challenging Technical Support Engineer role.

Overview

6
6
years of professional experience

Work History

IT Service Desk Analyst

Teleperformance
Hyderabad
07.2023 - 03.2025
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Maintained up-to-date case documentation for future reference.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Ensured compliance with security policies and procedures.

Technical Analyst

Compucom CSI.
Pune
11.2021 - 02.2023
  • Resolved a variety of technical issues, enhancing overall customer satisfaction.
  • Maintained accurate records of customer interactions and solutions provided.
  • Participated in training sessions to stay updated on new technologies and support practices.
  • Improved response times and service quality through effective teamwork and collaboration.

Technical Support Associate

Tech Mahindra
Hyderabad
11.2018 - 11.2021
  • Successfully handled a high volume of customer inquiries, resolving issues promptly.
  • Utilized various troubleshooting tools to diagnose and fix client issues efficiently.
  • Provided training and guidance to customers on product usage, enhancing their experience.
  • Contributed to team goals by consistently meeting performance and targets.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.

Education

BSC Electronics

Satavahana University
Karimnagar, India
05-2014

High School Diploma -

SR Junior College
Warangal, India
03-2010

Secondary Education

Vaninikethan High School
Bellampally, India
03-2008

Skills

  • Technical support
  • Troubleshooting techniques
  • Hardware diagnostics
  • Software installation
  • Network troubleshooting
  • Customer service
  • Active Directory management

Affiliations

I am passionate about event organizing where I can explore my thoughts on conducting an event and give extraordinary output to the people who trust us and came forward to attend my event for the best experiences and the only field where I can interact with new people everyday and learn new things to improve myself in this industry to succeed.

Hobbies

  • Traveling
  • Cooking
  • Foodie

Timeline

IT Service Desk Analyst

Teleperformance
07.2023 - 03.2025

Technical Analyst

Compucom CSI.
11.2021 - 02.2023

Technical Support Associate

Tech Mahindra
11.2018 - 11.2021

BSC Electronics

Satavahana University

High School Diploma -

SR Junior College

Secondary Education

Vaninikethan High School

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Srikanth Dara