Srikanth H

• Developed detailed plans based on broad guidance and direction.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Defined clear targets and objectives and communicated to other team members.
• Developed strong working relationships with staff, fostering a positive work environment.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Worked well in a team setting, providing support and guidance.
• Gained strong leadership skills by managing projects from start to finish.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Developed strong communication and organizational skills through working on group projects.
• Self-motivated, with a strong sense of personal responsibility.

· The Vendor master data team receives the request from Clients/Suppliers and Invoice processing team to create the Vendor setup or amending the supplier records to the existing suppliers

· Checking all the compliance requirements on the invoice/supplier request form/Supplier registration questionnaire

· Interact with Supplier/Clients to obtain the required details to create the vendor ID’s.

· Post confirmation of the supplier or client the vendor ID will be created/amended in the system.

· Extract the block and unblock report to know the status of the suppliers

· Extract the Inactive Vendors and mark them Inactive if no transactions by checking with the stakeholders.

· Prepare the quality metrics of the team members and share the score card.

· Handling the Corporate Cards and Expense process.

· Perform work allocation (Expense reports & Tickets) to the team.

· Handling critical process of card limit like increase or decrease, card block or unblock, card application approval as per the request through tickets and emails.

· Responding to any support tickets in ServiceNow or via email regarding Corp Card issues/Expense report queries.

· Serving as back up to related process by providing support to all functional areas and resolving escalated queries of the customers to ensure smoothness of daily operations.

· Handling payment failures for regions (Europe, North America, Latin America, Africa and South Asia)

· Analyzing the reasons for rejections and returns from bank and taking corrective actions for reinitiating the payments.

· Coordinating with suppliers and country controllers to get the details required and providing statement when requested.

· Working with vendor master data for updating bank details in the system.

· Reconciliation of payment remittance advice after payment run executions.

· Analyzing of blocked invoices, system block and manual block for clearance

· Reviewing of aged items, WIP documents and taking required action.

· Providing weekly and monthly reports of payment failure and ageing items in country wise.

· Preparing and scheduling the normal weekly payment and urgent proposal for vendors and customers.

· Providing audit samples and responding to audit queries

· Reviewing the payment exceptions and reporting the same to the respective team and clients

· Handling payment rejection and returns

· Handling queries regarding the payments received from the country vie E-mail (GMB) and SNOW tickets.

· Building and implementing the trackers as per business requirements and process controls

· Review and updating BOP’s and DTPs on regular intervals

· Remote transition to Payment’s process for North America Region.

• Processing all types of invoices in Workflow.
• Handled Generic Mail box.
• Follow up with Suppliers, Supplier data Desk and client for resolving the queries of invoices.
• Allocation of work to team members on ageing basis and ensure completion.
• Performing quality check for invoices before the payment run to ensure the accuracy.
• Meeting SLA (Service Level Agreement) & TAT (Turnaround Time) as per the client requirements.
• Handling the queries directly with the client relating to the processing and payments activities.
• Pulling A block report on daily basis to check whether the invoices are blocked which is already paid by the vendor.
• Attending client calls to know about the updates.
• Educating team members with new updates.
• Assisting the clients in providing crucial information as and when requested.
• Capturing daily volumes of the team & sharing with the management.
• Ensuring proper and timely data submission to management.
• Taking sign-off confirmation from clients on monthly activities.
• Month end productivity reporting both production and posting.
• Training for new joiners about process and handling UAT (User Acceptance Testing).