Srikanth J
No 776, 3rd Main, HMT Layout, Vidyaranyapura, Bengaluru
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training, and documentation.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager - IT
FUNDERMAX INDIA PVT LTD
Bengaluru
08.2021 - 01.2024
- Direct IT service delivery and manage operational health of IT systems, including security, availability, performance, interoperability, and reliability
- Deliver strategic objectives aimed at reducing technical debt, driving innovation, and enhancing operational excellence
- Engage in effective partnership with business stakeholders to develop solution roadmaps and ensure timely project delivery
- Managing, Azure AD, Google Cloud, Google Workspace, CRM, order management software.
- Operated server management tools for patching, monitoring and backup activity.
- Owned support tickets using IT management system Impulse for assigning and escalating.
- Managed system cybersecurity, implementing firewall, anti-virus software, and VPN for fewer cyber attacks.
- Delivered reliable support for all server-class systems.
- Oversee talent management, from recruitment to training and development
- Collaboratively address and resolve complex operational issues impacting IT KPIs
- Serve as the key point of contact for process-related activities and communications at our Bangalore location
- Uphold standard work procedures to maintain compliance with internal policies and procedures, including those relating to sustainability, cybersecurity, SOX, and IT General Controls.
Senior System Administrator
Fueb Labs Automations Pvt Ltd
Bengaluru
06.2018 - 08.2021
- Hired as a full-time system administrator to assist with the End-user
- Supervise all daily and weekly IT procedure
- Design; Implement Preventive Maintenance for all IT hardware & Software
- Manage network servers and technology tools, managing private GIT server
- Information protection & Set up accounts and workstations Security
- Configure & Managing of Tacitine Firewall & VPN
- Vendor Management and Asset Management
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls.
Assistant Manager- IT
Infinios Business Solutions Pvt Ltd
05.2017 - 02.2018
- Supervise all daily and weekly IT procedures
- Design; Implement Preventive Maintenance for all IT hardware & Software
- Will be in charge of IT Dept
- Installing and configuring Software, hardware and networks
- Installing and managing Ubuntu and Debian desktops
- Configuring and managing PFsense firewall
- Monitoring system performance and troubleshooting issues
- Ensuring security and efficiency of IT infrastructure
- Managing other application software's used by the company
- Managing and troubleshooting CCTV, Video & audio-conferencing devices
- Develop and adapt any ideas that bring IT services to higher level
- Performing IT Audits for every quarter.
Assistant Manager - IT
Au Bon Pain cafe India ltd
Bengaluru
02.2014 - 09.2016
- Supervise all daily and weekly IT procedures, report directly to IT Manager
- Design; Implement Preventive Maintenance for all IT hardware & Software
- Installing and Managing POS machines and printers
- Setting up the IT infrastructure for new retail outlets
- Managing and troubleshooting CCTV, Video and audio-conferencing devices
- Checking daily backups, all system interfaces
- Supervision of IT supervisors and clerks
- Documenting, archiving all correspondence and troubleshooting follow up suppliers, visits and maintenance
- Develop and adapt any ideas that bring IT services to higher level
- Managing other applications like ERP, Tally, Billing software's used by company.
Sr. Technical Support Engineer
Swift mail Communications Pvt Ltd
09.2012 - 02.2014
- Monitor CLIENTS Wide Area Networks
- Proactively identify, diagnose, analyze and troubleshoot issues with customer networks as well as swift core networks
- Co-ordinate with different TELECOM COMPANIES and ensure timely restoration of Network Connectivity
- Providing telephone and remote support and onsite support if required
- Installing, Configuring and Monitoring of Wi-Fi Access points and Modems Wireless routers
- Working continuously on a task until completion (or referral to third parties, if appropriate).
Technical Support Engineer
TELESOFT
Bangalore
03.2008 - 07.2012
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Met with team personnel to share details of discovered issues and recurrent custom complaints
- Updated and maintained current customer support database
- Worked directly with clients in rollout and post- rollout stages to train and support new applications and systems
- Traveled with sales engineers on customer site visits to respond to specific technical questions
- Communicated with stakeholders to share critical technical information and deliver project updates
- Documented faults and bugs for referral to development staff for use in updates.
Education
Diploma: Electronics And Communication -
SVIT Polytechnic - Bangalore
08.2007
SSLC -
Sheshadripuram Boys High School
01.2003
Skills
- Excellent Communication
- System Administration
- Active Directory
- DNS
- Asset management
- Vendor Management
- IT audit
- Windows server 2019
- Leadership
- Interpersonal Skills
- Customer service
- Operating systems
- Microsoft Azure AD
- ITIL
- Budget Control
- Cloud Management(GCP, AWS)
- Google Workspace
Certification
10/2022, ITIL V4Foundation, Knowledgehut, 48 hours
Personal Information
Title: Manager - IT & Admin
Languages
- English, Advanced (C1)
- Kannada, Bilingual or Proficient (C2)
- Hindi, Intermediate (B1)
Timeline
Manager - IT
FUNDERMAX INDIA PVT LTD
08.2021 - 01.2024
Senior System Administrator
Fueb Labs Automations Pvt Ltd
06.2018 - 08.2021
Assistant Manager- IT
Infinios Business Solutions Pvt Ltd
05.2017 - 02.2018
Assistant Manager - IT
Au Bon Pain cafe India ltd
02.2014 - 09.2016
Sr. Technical Support Engineer
Swift mail Communications Pvt Ltd
09.2012 - 02.2014
Technical Support Engineer
TELESOFT
03.2008 - 07.2012
Diploma: Electronics And Communication -
SVIT Polytechnic - Bangalore
SSLC -
Sheshadripuram Boys High School
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