Srikanth Kamath
Associate Director - Global cloud delivery
Bangalore
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Associate Director Program Management– Global Cloud Delivery
Kyndryl Solutions Private limited
11.2021 - Current
- As program manager responsible for
- Program planning – Scope Management, Requirements Gathering and Risk management.
- Program Execution - Cost estimation and Management, Risk classification, Risk handling & Risk Registration, Prioritization of different projects.
- Stakeholder management, Responding to changes, regulations, scope creep and Changing budget etc
- Program monitoring & Reporting – Metrics and Dashboards, Communication & Cross Functional co operations
- Program manager for vSphere and NSXv2T upgrade / migration program for IBM cloud accounts
- Time sensitive Program as v Sphere 6.5 and 6.7 had already reached its End of General Support on 15th October 2022 and ,Technical Guidance will be ended on 15th Nov 2023
- Program office to assist accounts to plan vSphere upgrade/ build & migration.
- Collaborated with IBM Cloud (IBM Corp), VMware, Kyndryl consult, cloud migration and Network & Edge team (NSX V to T) to fast track the upgrade / migration for ~200+ IBM cloud accounts
- Provide high-level technical assistance to accounts and in some cases provide end to end support from assessment, planning to implementation (8 weeks to 16 weeks project).
Delivery Service Leader - APAC Domestic Unified SysOps & Hybrid Services & Tools
IBM India Private Limited
06.2018 - 06.2022
- Global Upline manager for APAC Domestic teams (USO & HST) in Korea, Philippines, Australia, Singapore, Thailand, Indonesia, Malaysia
- Team size of ~ 400 professionals across band and technical expertise
- Delivery Service Leader Responsibilities Proposing and facilitating customer key business initiatives and steering projects involving development of customized solutions with new/existing services in Monitoring & Event management space involving tools like Netcool, Servicenow, ICD etc
- Setting up of new Regional dedicated instances of Netcool & Service now based on regional regulatory requirements
- Consolidation of Netcool & Service now instances within the APAC market & country level to realize the cost efficiency
- Build a geographic level shared instance of M&EaaS to offer industry standard Monitoring & Event management capabilities to clients.
- CACF – APAC accounts on-boarding on to Ansible tower, Netcool integration with Ansible, Decommissioning of BigFix & Ip center
- Provide high level technical consultation to account management to standardize Monitoring & Event Management.
Business Program Manager - APAC SMO (System Operations & Hybrid Services & Tools)
IBM INDIA PVT LIMITED
04.2017 - 10.2018
- Program Manager for Asia Pacific System Management & Operations team is an advisory capacity to the business unit and business operations team
- This role provides broad range of business and financial operations support to business leaders, primary focus on cost analysis, tracking financial performance, general reporting and driving key initiatives
- Support business day to day activities in the achievement of business plan and required business outcomes.
- Forecast cycle – Prepare / submit headcount forecast, business sign off and headcount validation at HR systems
- Provide governance and tracking of Global Delivery Programs for geography leader
- Maintain and manage tower level financial management process and supporting analysis including cost tracking, rated services performance and financial management
- Provide delivery insights, productivity and utilization insights to teams across 7 countries and 3 delivery centers
- Drive process improvements and efficiency saving across 7 countries and 3 delivery centers
- Identify and drive shoring opportunity to gain cost benefits
- Identify and drive automation initiatives by working closely with Tools integration and automation team.
- Devised creative solutions to critical customer and user needs
- Built teams to address project goals and objectives for multiple projects
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Facilitated workshops and conducted one-on-one training to educate team members
- Developed and maintained logistics workflows, procedures and reports
- Established milestones and objectives based on input from functional areas and stakeholders
- Identified program obstacles and communicated possible impacts to team
- Participated in pilot tests and revised programs based on feedback and results
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients
- Managed multiple strategic projects with numerous sub-projects or work streams
Technical Services Manager
IBM INDIA PVT LIMITED
- First line Manager for Server and Batch Monitoring & Restart Team in Distributed Server operations space.
- Team is responsible for 24/7 Server monitoring using various monitoring tools like Netcool Omnibus, Tivoli Enterprise Console (TEC) and HP Open view
- And responsible for Batch Monitoring and restart using various tools like Control M, TWS and Autosys
- Process Management Responsibilities Manage SOW and all other PPWI (process, procedure and work instruction) documents & by ensuring all in place and regularly reviews with the clients/sending GEOs
- Owning & driving Work Station Security to ensure all IBM assets are “IBM ITCS300 Corporate security” compliance
- Owning & driving ID management process to ensure no exposure during client/external audits
- Apply approved ID sharing process/policies for all Shared Identities.
- Owning & driving Internal Labor clocking
- Ensuring appropriate billed/UN-billed clocking for all activities performed (Account clocking, Special Projects, training, Leaves etc.
- Drive & ensure all the compliance and audit training are delivered and understood by all the individuals in the team
- Analyzing and identifying proper Root cause Analysis (RCA) by applying appropriate & most extensive methods and presenting the same to Counterparts in sending geo (USA, UK and Australia)
- Identification of appropriate Action plan (Corrective + Preventive) and accurate documentation
- Implementation and periodic tracking of action plans to closure
- Best Practice Sharing Sessions – Bi-weekly meeting with all Technical SMEs to share ideas and Explore options for implementing this across other accounts/pools.
Transition SME for System Operations
IBM INDIA PVT LIMITED
- Visited client location in USA for knowledge transfer
- Ensure required infrastructure (Desktop, Laptops, TFNs etc.) are procured through proper procurement channel and install required tools to deliver services
- Identify issues and risks during knowledge transfer phase and suggest mitigation plans
- Prepare Process, Procedure and Work instruction documents as per IBM standard
- Single point of contact to delivery teams, Account management team and to client
- Ensure all necessary user ids are created for team members.
Technical Services Specialist
IBM INDIA PVT LIMITED
- Monitoring UNIX and Windows servers, checking system performance
- Monitoring alerts on ITM 6.1(IBM Tivoli Monitoring) Tivoli Enterprise Console (TEC), Netcool Omnibus, BMC patrol monitoring
- Application monitoring using IBM Tivoli Composite Application Monitoring (ITCAM)
- Monitoring File system / disk space utilization, CPU utilization etc
- On BMC patrol monitoring tool
- Unix skills to check performance, Memory etc… Coordinating with Layer 3 support and third party vendors in case of emergencies
- Familiar with problem and change management tools like NRCPMA, ManageNow, Remedy, Maximo, Impact
- HPSC etc
- Server up/down monitoring on Tivoli Net view map
- Working in command centre for 24/7 and providing high end remote technical support to IBM customers.
- Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention
- Investigated system issues and implemented resolutions to reduce downtime
- Assessed business requirements to create focused solutions
- Developed diagrams to describe and lay out logical operational steps
- Organized system operating procedures to strengthen controls
- Developed technical requirement documentation for new software products
Education
Bachelor of Engineering - Telecommunication Engineering
Vishweswaraya Technological University
Karnataka, India 06.2002 - 08.2006
PUC (10+2) - Physics, Chemistry, Mathematics & Biology
Karnataka Pre University Board
Karnataka, India 06.2000 - 06.2002
Skills
Project integration management
undefinedLinguistic Ability
- English
- Hindi
- Kannada
Noteworthy Credits
- Recipient of Prestigious GTS Hall of Fame award for service delivery excellence.
- Quality Award for adhering to process for all the deliverables undergone.
Personal Information
- Date of Birth: 03/02/YY
- Nationality: Indian
- Marital Status: Married
Timeline
Associate Director Program Management– Global Cloud Delivery
Kyndryl Solutions Private limited
11.2021 - Current
Delivery Service Leader - APAC Domestic Unified SysOps & Hybrid Services & Tools
IBM India Private Limited
06.2018 - 06.2022
Business Program Manager - APAC SMO (System Operations & Hybrid Services & Tools)
IBM INDIA PVT LIMITED
04.2017 - 10.2018
Bachelor of Engineering - Telecommunication Engineering
Vishweswaraya Technological University
06.2002 - 08.2006
PUC (10+2) - Physics, Chemistry, Mathematics & Biology
Karnataka Pre University Board
06.2000 - 06.2002
Technical Services Manager
IBM INDIA PVT LIMITED
Transition SME for System Operations
IBM INDIA PVT LIMITED
Technical Services Specialist
IBM INDIA PVT LIMITED
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