Srikanth Kondashetti
Hyderabad
Summary
Transaction Risk Investigator at Amazon Development Centre specializing in fraud investigations and analytical methodologies. Enhanced investigation quality through effective mentorship and strategic process improvements. Proficient in GST compliance and Tally ERP, consistently delivering results in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Transaction Risk Investigator
Amazon Development Centre
09.2019 - Current
- Currently serving in CARE team managing cross-functional customer contacts
- Led investigations on Gift Card queues and DE marketplace as Holiday Helper
- Contributed to NSUC cases and RCR unconstrained Pilot Batch
- Implemented weekly quiz competition focusing on process SOPs
- Mentored new investigators and conducted weekly audits to improve investigation quality
Tax Filling Assistant
Incresol Software Services
04.2018 - 04.2019
- Providing Assistance for clients filling gstr returns
- Monitoring day to day GST updated in CBEC portal.
- Communicating issues to team Manager whenever needed.
- Taking the ownership of complaints and queries of the clients and proactively following through the resolution.
- Managed client inquiries and provided timely responses to support needs.
Education
Master of Business Administration - Business Analytics
RG Kedia College of Commerce
Hyderabad12-2023
Bachelor of Commerce - B.com
Keshav Memorial Institute of Commerce And Science
Hyderabad04-2018
Skills
- GST trained
- Tally ERP trained
- MS Excel Advanced
- Fraud Investigations
- Problem Solving
- Delivering Results
- Ownership
- Deep Diving
- Analytical thinking
Accomplishments
- Queen Susan - The Gentle Award Week 01, 2025
- Peak week Star for week 01, 2021
- Peak week Star for week 02, 2021
- Peak week Star for week 48, 2020
- Bias for week 49, 2020
- Bias for week 50, 2020
- Bias for Week 51, 2020
Languages
- English
- Hindi
- Telugu
Mentoring Experience
- Mentored New Hires into the process to help them understand the process
- Took daily sessions for mentees explaining the investigation process involved in EQ, Weekly MO’s and Case studies related to Learning from RCR Ques
- Performed audits on weekly basis and provided feedback to the mentees to understand their misses in order to improve their investigations
Timeline
Transaction Risk Investigator
Amazon Development Centre
09.2019 - Current
Tax Filling Assistant
Incresol Software Services
04.2018 - 04.2019
Master of Business Administration - Business Analytics
RG Kedia College of Commerce
Bachelor of Commerce - B.com
Keshav Memorial Institute of Commerce And Science