Srikanth Konge
Business Operations Manager - Order To Cash
Bengaluru
Summary
Dynamic Business Operations Manager with a proven track record at Accenture Services, driving $50M in revenue through strategic planning and operational efficiency. Expert in financial management and team leadership, I spearheaded automation initiatives that enhanced productivity by 18%, while fostering strong client relationships and ensuring compliance across global operations.
Overview
16
16
years of professional experience
5
5
Certifications
Work History
Business Operations Manager
Accenture Services Private
08.2021 - Current
- Delivered end-to-end Order-to-Cash (O2C) operations for North America, covering sales order management, reconciliation, billing, and accruals, supporting $50M in annual revenue for a global oil services client.
- Leading a team of 57 associates managing order management, customer master data, billing, cash apps, collections, deductions, and credit risk, revenue recognition, accruals, and month-end closures.
- Implemented process controls, trend analysis, and automation initiatives, driving error reduction, and productivity gains. Partnered with internal and external auditors, provided documentation, performed root cause analysis, and presented findings to clients. Tracked and reported SLA adherence, quality metrics, and customer satisfaction via real-time dashboards; presented weekly updates to senior management. Built a high-performance culture by coaching, mentoring, and developing team members; recognized and rewarded contributions to sustain motivation. Conducted performance reviews and training programs to align team skills with business needs.
- Ensured optimal resource utilization while balancing workload across critical finance functions. Collaborated with cross-functional teams to meet project goals and client deliverables. Proactively identified risks and developed mitigation strategies, ensuring uninterrupted operations and stakeholder confidence.
- Acted as the primary escalation point for order-related issues, including delays, pricing discrepancies, and product availability.
Resolved customer and internal stakeholder queries by coordinating with the sales, logistics, and inventory teams.
• Ensured timely resolution of order issues, maintaining high customer satisfaction, and SLA adherence.
Business Operations Manager
Dell EMC
08.2018 - 06.2020
- Oversaw $40M in global non-revenue order operations across APJ and North America, ensuring compliance, accuracy, and timely execution.
- Directed a team of 40 associates and analysts, establishing efficient workflows that boosted productivity by 18% within one year.
- Defined and enforced stringent SLAs, quality checks, and risk controls; conducted internal audits to maintain compliance standards.
- Partnered closely with sales leaders to identify and launch new services, delivering added value to top-tier customers.
- Spearheaded automation initiatives using RPA to streamline order processing, billing, and SWAP order management, cutting manual effort and turnaround time.
- Identified new business opportunities, built data-driven business cases, and presented recommendations to leadership and clients to enable strategic growth.
Operations Team Leader
Accenture Solutions Private
01.2011 - 08.2018
- Led 27 process transitions from the North America and APJ regions to Bangalore, ensuring seamless migration with zero client disruption.
- Built and developed high-performing teams, scaling from individual contributors to multi-functional groups; hired, trained, and mentored talent to support expanding services.
- Improved order processing speed by 75%, reducing turnaround from 24 hours to under 2 hours for non-revenue orders.
- Partnered with stakeholders across geographies to maintain project timelines, and align deliverables with business goals.
- Drove process re-engineering and automation initiatives, achieving a 20% error reduction and measurable improvements in service quality.
- Supported client engagements with SOP creation, performance dashboards, and reporting frameworks, strengthening transparency and compliance.
- Acted as a Subject Matter Expert (SME) for order-to-cash operations, providing process expertise, training, and root cause analysis during transitions and escalations.
- Spearheaded efficiency and quality improvement projects, and was recognized with global awards for best value-adding initiatives.
- Delivered consistent SLA achievement and 100% compliance during multiple client audits and internal reviews.
Customer Support Specialist
Alp Consultants
09.2009 - 01.2011
- Delivered high-quality client service for Utility Clients in the UK, addressing external and internal inquiries and resolving issues for clients and internal BlackRock groups.
- Maintained thorough documentation of process changes and improvements, actively contributing to the creation and documentation of procedures for new processes.
- Generated and maintained transparency of the regional order book, establishing links to financial targets. Planned order pull-forwards at month-end and pre-pack activities at year-end.
- Collaborated with and supported other Order Fulfillment functions, including Inbound Planning, and Stock Control.
- Conducted data account processing and reconciliation to identify and rectify discrepancies and errors. Ensured error-free account information, and performed reconciliation at both the agent and team levels.
- Met productivity and quality performance expectations as per the scorecard, consistently delivering high-quality work.
- Assisted team members in understanding new work, and clarified queries. Served as a Team Quality Advisor, conducting quality checks on 10% of the overall team productivity. Provided training to new team members on applications and work patterns.
Education
Bachelor of Science - Bachelor's Degree, Mathematics
Dr. Jyothirmayi Degree College
Adoni, India 04.2001 -
Skills
Budgeting and forecasting
Certification
Reinvention with Agentic AI
Timeline
Reinvention with Agentic AI
12-2025
People Leadership Credential Level 1: Develop, Connect, Empower
11-2025
Lean Principles in Six Sigma Projects
06-2025
Business Operations Manager
Accenture Services Private
08.2021 - Current
Business Operations Manager
Dell EMC
08.2018 - 06.2020
Lean Six Sigma Green Belt Certification
06-2017
Operations Team Leader
Accenture Solutions Private
01.2011 - 08.2018
C, C++ Language
06-2010
Customer Support Specialist
Alp Consultants
09.2009 - 01.2011
Bachelor of Science - Bachelor's Degree, Mathematics
Dr. Jyothirmayi Degree College
04.2001 -