Srikanth G Konge

Transformational Leadership

• Lead enterprise-scale OTC and F&A transformation programs across media, oil services, and insurance clients.
• Delivered over $36 million in cumulative savings through automation, Gen /Agentic AI adoption, SAP enhancements, and Lean Six Sigma initiatives.
• Re-engineered end-to-end order booking processes, reducing cycle time from 24 hours to under 2 hours.

Digital and Automation Enablement

• Implemented SAP S/4HANA and ECC auto cash application, invoice matching, and GL mapping solutions, significantly reducing manual effort.
• Deployed RPA, Hyper automation, Gen/Agentic AI, and LCNC platforms across AR reconciliation, billing, and reporting.
• Eliminated manual, Excel-based reporting through low-code automation, accelerating decision-making.

Operational Transformation and Governance.

• Led 25+ global process transitions from the NA and APJ regions with zero business disruption.
• Reduced DSO, Past Due %, and unallocated cash, improving cash flow predictability.
• Acted as a transformation bridge between Operations, IT, Finance, and Business leadership.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.

• Delivered end-to-end OTC operations for North America, supporting over $50 million in annual revenue for a global oil services client.
• Led a team of 35 associates across order management, billing, reconciliation, accruals, and month-end close.
• Implemented process controls, trend analysis, and automation, driving productivity and quality improvements.
• Partnered with auditors and senior stakeholders to ensure compliance, SLA adherence, and risk mitigation.

• Oversaw $40M global non-revenue order operations across APJ and North America.
• Directed a team of 25+ associates, improving productivity by 18% through workflow optimization.
• Spearheaded RPA-led automation for order processing, billing, and SWAP orders.
• Built business cases and partnered with sales leadership to launch value-added services.
• Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
• Maximized revenue generation through effective sales strategies and market analysis insights.
• Facilitated seamless communication between departments to foster collaboration on shared objectives.
• Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.

• Led 27 global process transitions, ensuring seamless migration with zero client disruption.
• Built and scaled high-performing teams across OTC functions.
• Improved order processing speed by 75%, reducing turnaround time from 24 hours to under 2 hours.
• Acted as SME for OTC operations, driving process re-engineering, automation, and continuous improvement.
• Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
• Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
• Improved operational efficiency by streamlining processes and implementing time-saving strategies.
• Led a team of professionals to achieve project goals on time and within budget constraints.
• Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
• Developed strong partnerships with internal stakeholders that contributed significantly towards achieving broader company objectives.
• Assisted in recruiting, hiring and training of team members.

• Delivered client support for UK utilities clients, managing order fulfillment, reconciliation, and issue resolution.
• Supported process documentation, quality checks, and training initiatives.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.