Srikanth Krishnan

Held additional leadership positions within the group

2022 - 24 Onsite Technology Services (West)

2020 - 24 Site Lead for Enterprise Technology

2022 - 23 Lead D&I (Gender ERG)

• Accountable for Technology Business Engagement across the Bank catering to markets across geographies (Asia, Africa & Middle East and Europe & Americas)
• Accountable for IT infrastructure to the cloud, resulting in enhanced scalability and performance resulting in simplification.
• Conceptualized the data centre simplification from strategy to execution.
• Proven experience in Third Party & Vendor Management in driving win win partnership with a fit for growth
• Risk, Regulatory and Compliance Management : Strict adherence for regulatory driving zero tolerance in areas of compliance and focal point of regulators
• Resilience - Formulated the core Disaster Recovery plan and demonstrated core crisis management ensuring business continuity with no business impact.
• Negotiated and managed key vendor relationships with win-win outcome
• Developed a technology roadmap that enabled the company to keep pace with industry trends and stay competitive in the market
• Responsible for tech budgets to a tune of ~20 Mn with consistent focus on achieving cost save to a tune of ~12% which has directly contributed to RoTE

• Responsible for Service Delivery for Information and Cyber Security
• Strategize for Security function in people management, offshore delivery and Cyber Security function
• Accountable for Human capital and Finance Mgmt., to a tune of USD 50 Mn.
• Institute processes, Service Improvements and Cyber Scorecard to demonstrate continuous improvement
• Result oriented program Mgmt. across Information Security domains
• Built, Operate and Transfer (Strengthen the Security organization from design to delivery)
• Seasoned experience in areas of Cyber, Infrastructure, business migrations and resilience.
• Steer organizational priorities, transition and manage various regulatory and audits pertaining to the centre as well as functions
• Responsible for training, infrastructure and services related to Information security for the Bank ensuring seamless and resilient operations of the centre
• Accountable for strengthening and driving capacity and capability of the centre in the areas of Information Security organisation about 400 + staffs including talent pipeline
• Accountable for Key functions of Identity & Access Mgmt., Information Protection, and Risk & Compliance technical and operational areas (Encryption, Perimeter, Malware, Risk Assessment, Vulnerability Assessment, Third Party Assessment, Code Scanning, User Administration)
• Financial and Vendor management - Budget of 12mn

Held various positions and roles within the group in areas of Project management, Infrastructure management, Risk management, Technology leadership since 2005 in GSSCs (Global Shared Services Centre) Ltd

2012 - 14 Sr. VP & Head - Information Security (West)

2010 - 12 VP & Head - Country Technology, GSSCs

2008 - 10 AVP, Technical, Desktop Architecture

2005 - 08 Sr. Mgr., Global Technology Service Delivery

• IT Services and Infrastructure: 13K - 35K Asset and user base
• Change Management: Implementation of platform changes at large scale
• Transition Management: Process migration from countries to HUB resulting HC saves for markets
• Data Centers: Experience in setting up and managing Data Centers, platform engineering as well as provisioning Infra solutions with end-to-end ownership. (Instituted ICEBERG framework, a brainchild, stemmed from GSSC to make a standard for the Country Data Centers)
• Tech Governance: Laid the foundation for Technology governance with best practices and policies for Technology Support functions
• Large Scale Programs: SharePoint, Desktop infrastructure, tools implementation such as SCCM, Scanning and Imaging Solutions, footprint rationalization.
• Crisis Management: Steered Organisation during crisis demonstrating situational leadership with creative solutions across geographies / markets ensuring zero / minimal impact.
• Service Excellence: Driving customer centricity by collaborating across streams delivering enhanced user experience with new initiatives.
• Risk and Compliance management: Represent technology unit with business stakeholders and drive data security essentials through the Risk Functions within the Units
• Authorized signatory for Tech GBS contracts

• Setup the Remote operations for Data Centre management for ACS Inc, USA
• Build, Operate and Transition from US to India with end to end accountability for Mainframe and Platform Services
• Implemented ITIL Process such as Incident and Change management aligning to global model
• Steer process governance and transition methodology as well as quality approach for Mid-range system support
• Strong understanding and certified ACS Lean Six Sigma.

• Setup / Manage Data Centre management for GE consumer finance
• Institute technology processes with operational framework, risk management, Six Sigma Quality Framework
• Consolidation and Rationalization of premises, Infrastructure systems and processes
• Strong experience in Data Centre and IT Security practices - Relocated Data centre seamlessly
• Rich experience in supporting IBM products such, MQ Series, Workflow, DB2, Content manager and applications for financial workflow functions
• Ensure scalable solutions for business objectives
• Devised high available, Scalable, secured and capacity model for shared services
• Responsible for Business stakeholder management, Service Delivery and Application support for Imaging and Scanning services
• Configured a secure, high-availability network infrastructure that allowed for seamless access to resources across multiple data centers.

• Setup 24/7 technical help desk along with Tier 4 Data centre, metrics driven, tools and techniques for proactive monitoring of systems, security and network management tools
• Implemented secured and controlled environment for VERISIGN infra in SIFY for certificate management
• Staff hiring, motivation and team management for round the clock support function
• Responsible for cyber café model introduction in the country (90 day timelines).

• Setup IT Operations for 24/7 Support for monitoring and batch processing / core retail Systems including proactive monitoring for client facing channels (ATM, Self Service Kiosk, IVR)
• Strong knowledge in ATM and associated network with deep understanding of SWITCH and Point of Sale technologies
• Setup and led statement printing for credit card and banking customers - including card embossing function
• Data analysis and reporting of ATM performance, Card embossing, Data Centre Availability and IVR support.