Srikanth Maddela

Work History

Deputy Director - ERP Implementation

Congruex Asia-Pacific LLP

Hyderabad

09.2022 - Current

Implemented business strategies, increasing revenue and effectively targeting new markets.
Review business processes maps / flows, Gap/Fit Analysis findings, functional design documents, testing scripts, documents throughout implementation lifecycle.
Configured and implemented Dynamics AX with primary focus on General Ledger, Accounts Payable, Accounts Receivable, Budgeting and Fixed Assets.
Developed systems and procedures to improve operational quality and team efficiency.
Analyzed client business processes to propose optimal software applications for unique requirements.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Designed and modified reporting procedures and controls to inform business development and growth.
Developed technical requirement documentation for new software products.
Design and re-engineer business processes using best practices and standard Dynamics AX business procedures.
Developed deliverables including: Application Design, Business Process Procedures (BPP), and Process Design Document (PDD) with Visio Process Flows.
Evaluated employee performance on quarterly basis and coached and trained 20+ team members, increasing quality of work and employee motivation.
Leading team of 35 to 40people with 4 people managers as direct reports.

Dynamics AX Functional Consultant - MDM Lead

Dentsu Aegis Network

Bengaluru

03.2020 - 08.2022

Liaised with business users to gather and analyze requirements and designed and delivered technical solutions to address stakeholder needs
Prepared detailed model specific Business Requirement Documents (BRDs) and Functional Requirement Documents (FDDs) for client requested system enhancements
Improved overall financial reporting by streamlining control processes and reporting structures
Designed and maintained financial models to identify and measure risks.
Utilized financial software to prepare consolidated financial statements
Utilized blueprints and diagrams to compare finished products against design specifications
Planned, designed and performed manual and functional project testing and reported defects
Created plans for test method validation using research or field observations.
Created comprehensive test plans, test scripts, and use cases to support testing objectives.
Increased productivity by 15% and revenue streams by 8% through effective change management practices.

Customer Support Analyst - Microsoft Dynamics AX.

Electronics For Imaging Inc

Bengaluru

08.2017 - 02.2020

Tracked changing software and technologies with potential to impact customer requirements
Created user accounts and assigned permissions
Responded to customer inquiries and provided technical assistance over phone and in person
Monitored metrics and developed actionable insights to improve efficiency and performance
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
Established strong relationships with key customers, resulting in increased 60 % customer loyalty
Created and maintained comprehensive customer success documentation for internal and external use
Utilized customer feedback to inform changes and improvements to customer success plans

Process Lead - Microsoft Dynamics AX

Capgemini Business Services

Bengaluru

12.2015 - 05.2017

Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Resolved concerns with products or services to help with retention and drive sales.
Prepared CM-related documentation for on-time delivery.
Kept CM work aligned with project's configuration management plan.
Implemented change control, configuration status accounting and configuration audits.
Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Communicated and explained business requirements to team members to understand and implement functional demands.
Collaborated with upper management to drive strategy and implement new processes.
Analyzed business processes to identify 10 % of cost savings and operational efficiencies.

Finance Executive

HSBC Electronic Data Processing

Hyderabad

08.2012 - 08.2015

Created financial dashboards to provide insights into key performance indicators
Designed and modified reporting procedures and controls to inform business development and growth
Prepared monthly reconciliation of bank accounts and took corrective actions on deviations
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities
Performed banking, business administration and financial tasks to guarantee five-star service for clients
Utilized financial software to prepare consolidated financial statements
Improved overall financial reporting by streamlining control processes and reporting structures
Senior management abreast of progress on each break over $5MM.

Accountant

Seed Works India Pvt Ltd

Hyderabad

07.2010 - 08.2012

Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations
Used advanced software to prepare documents, reports, and presentations
Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping
Partnered with auditors to track errors and add contributions to maintain accuracy
Provided journal entries and performed accounting on accrual basis
Trained new employees on accounting principles and company procedures
Identified legal tax savings and recommended ways to improve 5% profits

Summary

Overview

Work History

Deputy Director - ERP Implementation

Dynamics AX Functional Consultant - MDM Lead

Customer Support Analyst - Microsoft Dynamics AX.

Process Lead - Microsoft Dynamics AX

Finance Executive

Accountant

Education

B. Com (Honors) - Accounting And Finance

Skills

Software

Certification

Work Availability

Timeline

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