Srikanth Mitta
Thane
Summary
Versatile professional with a proven track record at Core Integra Consulting Services, adept in customer support and network connectivity. Skilled in diagnosing complex technical issues and enhancing system functionality, I significantly improved customer satisfaction. Collaborative and analytical, I excel in leveraging technical and interpersonal skills to achieve business objectives.
Overview
9
9
years of professional experience
Work History
Assessment Technical Support
Core Integra Consulting Services Private Limited
Thane
05.2024 - 12.2024
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Oversaw daily performance of computer systems.
- Recommended system enhancements and upgrades to support evolving business needs.
- Collaborated with teams to solve technical customer problems across product suites.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Diagnosed and resolved complex technical issues to ensure optimal system functionality.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
Telesales Executive
Staffing Solutions pvt ltd
Ghansoli
02.2021 - 02.2024
- Documented sales call data in company software.
- Generated new leads via cold calling techniques, referrals, networking events.
- Analyzed sales data and applied diverse negotiation techniques to leverage client relationships and improve retention.
- Cross-sold additional products and services to purchasing customers.
- Reminded patients to take prescribed medications or nutritional supplements.
- Processed payments and maintained accurate drawers to meet financial targets.
- Built and maintained relationships with peers and upper management to drive team success.
Accounts Executive
APS Logistics
Bhiwandi
01.2016 - 03.2020
- Reconciled bank accounts on a monthly basis to ensure accuracy of records.
- Performed month-end closing activities such as journal entries, accruals, reconciliations.
- Posed as models for advertising, artistic creation and display of goods.
- Monitored credit limits for customers and maintained detailed records of payments received.
- Researched and resolved discrepancies between accounts payable and receivable records.
- Responded promptly to customer inquiries regarding billing issues or account status updates.
Education
Bachelor of Commerce - Business Accountancy
BNN College
Bhiwandi03-2015
Skills
- Customer support
- Patch management
- Hardware configuration
- VoIP support
- Network connectivity
- Printer maintenance
- Application support
- Software installation
- Server administration
- Ticketing systems
- Wireless networking
- Problem resolution
Affiliations
- Reading Books
- Playing Cricket
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Assessment Technical Support
Core Integra Consulting Services Private Limited
05.2024 - 12.2024
Telesales Executive
Staffing Solutions pvt ltd
02.2021 - 02.2024
Accounts Executive
APS Logistics
01.2016 - 03.2020
Bachelor of Commerce - Business Accountancy
BNN College
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