Srikanth M N
Last Mile Operations
Bangalore
Summary
Results-driven operational manager with a proven track record in planning, directing, and maintaining seamless operations across diverse departments. Expertise in leading teams to achieve efficient production while adhering to strict quality standards, with a strong focus on continuous process improvement through innovative and analytical strategies. Skilled in identifying potential challenges and implementing effective solutions, fostering an environment of proactive problem-solving. Dedicated to mentoring and empowering team members, enhancing overall performance and driving organizational success.
Overview
22
22
years of professional experience
Work History
Freelance Contractor (Residential Interior Projects)
2022.05 - Current
- Leading end-to-end execution of large-scale residential interior projects: Spearhead the execution of comprehensive interior projects, ensuring seamless coordination from kickoff to handover, managing timelines and budgets to meet client specifications.
- Establishing efficient project execution workflows: Develop and implement streamlined workflows for procurement, labor management, and on-site coordination, minimizing delays and enhancing overall project efficiency.
- Managing procurement and vendor relationships: Negotiate and maintain strong partnerships with suppliers to secure high-quality materials at competitive prices, overseeing the entire procurement lifecycle to ensure timely delivery.
- Overseeing on-site operations and contractor management: Lead diverse teams of contractors and laborers, conducting regular inspections to ensure compliance with design plans, safety standards, and quality benchmarks.
- Ensuring adherence to building codes and safety regulations: Monitor construction to guarantee compliance with local codes and regulations, conducting site inspections to mitigate legal risks.
- Delivering projects within strict timelines and budgets: Expertly manage project schedules and financials, tracking progress and costs to deliver projects on time and within budget constraints.
- Driving operational efficiency through team leadership and mentorship: Provide training and mentorship to junior project managers and interns, fostering a culture of accountability and continuous improvement.
- Problem-solving and risk management in real-time: Address unforeseen on-site challenges quickly, implementing effective solutions to maintain project momentum and client satisfaction.
- Managing client expectations and communication: Serve as the primary point of contact for clients, providing regular updates and addressing concerns to ensure a positive project experience.
- Building long-term relationships with clients and stakeholders: Develop trust-based relationships with clients and contractors, contributing to a strong network and repeat business opportunities.
- Creating new sales channels and exploring marketing options: Identify and develop new sales channels through partnerships with real estate developers.
- Exploring the possibility of setting up a modular factory and design studio: Investigate the feasibility of establishing a modular factory and design studio to improve efficiency and expand customizable solutions for clients.
- Training interns and skilled labor on-site to improve skills and efficiency: Provide hands-on training and mentorship to enhance the skills and productivity of interns and laborers, ensuring high-quality project outcomes.
- P&L Responsibility: Managed financial operations ensuring timely and accurate cash management, accounts payable and receivable.
Territory Manager - Last Mile Operations
Livspace
2019.09 - 2022.05
- Objectives of this Role
- Maintain constant communication with management, staff, and vendors to ensure proper operations of organization
- Develop, implement, and maintain quality assurance protocols
- Grow efficiency of existing organizational processes and procedures to enhance and sustain organization's internal capacity
- Actively pursue strategic and operational objectives
- Ensure operational activities remain on time and within defined budget
- Track staffing requirements, hiring new employees as needed
- Daily and Monthly Responsibilities
- Lead, motivate, and support large team within time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
- Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Partner with cross-functional support teams in improving proprietary tools and systems
- Conduct budget reviews and report cost plans to upper management
- Functional Summary:
- Built a team to carry out operations in the northern territory of Bangalore
- Strategized operational workflow from design inception till handover of projects in the cohort
- Identified and on boarded 25 contractors and 40 vendors/suppliers to organization's vendor base in order to strengthen the delivery capacity of the team
- Handed over 300+ premium projects with an average handover rate of 10 projects per month (Among the best delivery numbers in organization)
- Clocked average NPS (Net Promoter Score) of 9/10 for 2 consecutive years to earn the ‘Customer Champion’ award in April 2021
- Delivered projects worth Rs. 10Cr. per year by generating average profit margins of 38%
- Handled client escalations through regular interactions and site visits
- Developed, implemented, and maintained quality assurance protocols across all projects
- Helped grow the efficiency of existing organizational processes and procedures to enhance and sustain organization's internal capacity
- Managed timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Conducted budget reviews and reported cost plans to upper management
Project Manager
General Contractors – UNO HQ Technologies Pvt
2018.04 - 2019.09
- Accountable for managing delivery of critical projects, and for providing managerial support for all projects conducted by company
- Also responsible for providing monthly financial and technical updates of any known issues/risks to Management
- Preparation of project schedule
- Review project plans and specifications and comment on building design, scheduling, possible cost savings measures and potential construction problems
- Assist estimator in preparation of project budget
- Prepare general conditions budget
- Assist in assembling job site office and equipment requirements
- Have confidence in on ability to intelligently communicate with design team/client as well as effectively lead trades
- Expedite all shop drawings and approvals
- Monitor and maintain project construction schedule on a weekly basis
- Raise and discuss relevant issues at job site meetings
- Prepare & issue minutes of all site meetings
- Inform Consultant/Client of any errors, discrepancies or omissions contained within Consultant's design drawings
- Monitor site safety and ensure that requirements of Occupational Health and Safety Act are enforced
- Ensure completion of and track all independent testing and inspections as required
- Maintain and enforce good construction standards and quality control
- Control and monitor labor, material and equipment expenses
- Prepare monthly cost forecasting summaries
- Ensure that “as built” drawings are prepared on ongoing basis by all trades during construction period and issue final close outs to consultant/owner accordingly
- Prepare and expedite project deficiency lists
Project Manager
Interior Company - EVO Interiors
2010.08 - 2018.04
- Responsible for costing, estimating and planning projects
- Preparing Project Initiation documentation
- Responsible for ensuring best value is obtained for the project including supplier base, use of internal and external resources
- Maintaining and completing Project Key Performance Indicators
- Identifying, costing and processing any contract variations
- Tracking activities against the detailed project plans
- Updating project plans to include agreed changes
- Producing accurate financial reports
- Monitoring actual expenditure figures against project budgets
- Organizing and facilitating Project Steering / Operating Committees meetings
- Solution orientated Relationship building Detail orientated Decision making Perseverance
- Attention to detail Confident
- Flexible & adaptable Positive attitude
Territory Manager
Interior Company - Al- Reyami Group
2009.08 - 2010.08
- Responsible for client progress meetings on and off site, cost control, invoicing, variation claims, invoice payment resolution and conditions of contract
- Also worked closely with other departmental managers to promote overall company effectiveness
- Duties:
- Managed the project team including any subcontractors
- Ensuring Projects and Programs are executed using agreed standards & processes
- Reviewed and approved all project documentation
- Resolved any problems and issues that arose
- Undertook all monthly project financial cost reporting
- Preparing status reports for use in communication to stakeholders
- Escalating issues and areas of concern to senior managers
- Ensured staff and sub-contractors timesheets were accurately completed
- Generating Work Packages and Work Instructions
- Provided project support for all off site activities.
Branch Manager
RTA Furniture Company - Style Spa Furniture
2004.05 - 2009.08
- Managing the daily activities of the branch
- Developing, implementing and maintaining a business plan for the branch
- Coordinating sales, projects and staff costs
- Focusing on achieving customer acquisition, retention and cross sales
- Superb customer facing skills
- Responsible for dealing with complex and diverse managerial problems
- Accurately identifying a client's key requirements
- Meet Sales goals by training, motivation, mentoring and providing feedback to sales staff
- Ensure high levels of customer's satisfaction through excellent service
- Maintain outstanding store condition and visual merchandising standards
- Deal with all issues that arises from staff or customers (complaints, grievance etc.,)
Education
Diploma - Business Management (Architecture Design)
National Institute of Business Management
Skills
Operational leadership assistance
Project Management
Operations management
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Team management
Time management
Flexible and adaptable
Dependable and responsible
Calm under pressure
Supervision and leadership
Timeline
Freelance Contractor (Residential Interior Projects)
2022.05 - Current
Territory Manager - Last Mile Operations
Livspace
2019.09 - 2022.05
Project Manager
General Contractors – UNO HQ Technologies Pvt
2018.04 - 2019.09
Project Manager
Interior Company - EVO Interiors
2010.08 - 2018.04
Territory Manager
Interior Company - Al- Reyami Group
2009.08 - 2010.08
Branch Manager
RTA Furniture Company - Style Spa Furniture
2004.05 - 2009.08
Diploma - Business Management (Architecture Design)
National Institute of Business Management