Srikanth Oddhawaina
HYDERABAD
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Associate Consultant
Capgemini
02.2022 - 10.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Senior Executive
Family Health Plan Insurance Limited
12.2017 - 02.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Used to Handle the Team in the absence of Team Lead, day task etc.
- Back up of the Team Lead and Grievance officer.
Education
Bachelor of Science - Maths, Statistics And Computer Science
Pragathi Mahavidyalaya Degree College
Hyderabad06.2017
Skills
- Appointment Scheduling
- Customer Support
- Clerical Support
- Regulatory Compliance
- Team Collaboration
- Customer Complaint Resolution
- Customer Service
- Complex Problem-Solving
Languages
English
Telugu
Hindi
Advanced (C1)
Timeline
Customer Service Associate Consultant
Capgemini
02.2022 - 10.2023
Senior Executive
Family Health Plan Insurance Limited
12.2017 - 02.2022
Bachelor of Science - Maths, Statistics And Computer Science
Pragathi Mahavidyalaya Degree College