Srikanth Pilli

• As a Learning Management System (LMS) Administrator need to act in a support role for the Learning & Development team
• Being an Administrator responsible for supporting maintenance of our LMS (Workday Learning)
• My position works closely with all members of the Learning and Development team, users, supervisors, administrators and others who interact with the LMS
• Need to works under general supervision and direction

Essential Job Duties and Responsibilities:

• Assists with LMS configuration
• Provides training and technical support to users, supervisors, administrators and others who interact with the LMS
• Assists in bi-annual updates through testing and communication of new functionality
• Manages the administration and quality control of LMS content
• Reviews, uploads, and tests self-paced content
• Creates courses from requests from stakeholders
• Maintains completion records
• Troubleshoots LMS issues, identifies solutions and escalates for further support as needed
• Supports user questions through ServiceNow and emails
• Provides technical support to users
• Follows best practices and standard operating procedures to ensure consistency across LMS
• Provide reports as required
• Trains junior members of the team
• Organize and execute external training requests received from business with vendors across locations.
• Delivered personalized educational, behavioral, and emotional support to individuals to enable positive learning outcomes.
• Prepared instructional materials for group and one-on-one use to comply with established curriculum.
• Developed and implemented lesson plans to reinforce learning concepts and skills.
• Supported student learning needs and provided individualized guidance to promote employee goal-achievement.

Job Profile: Supporting L&D activities for one of the verticals, primarily includes preparing of reports and dash boards with regards to mandatory compliance trainings, handling end- end activities of LMS for the vertical, scheduling technical training(internal/external), providing troubleshooting and coordinating with internal teams with regards to trainings etc.

Job Responsibilities:

• Preparing compliance reports for the mandatory trainings owned by client & Organization for the all the resources working in the vertical (CMITS (8000+ Employees) across globe.

• Maintaining & updating the compliance trackers and preparing Dash boards for same and communicating to the leadership on regular intervals.

• Following up with defaulters to make sure they are compliant with the mandatory Trainings.

• Scheduling & organizing internal & external technical trainings for the respective service lines as per business requirement or project requirement.

• Gathering qualified vendors for the external trainings.

• Mentoring the New Joiners regarding the Mandatory Trainings and making sure to complete the same by them, so that they can be deployed on projects.

• Creating e-learning content for frequently asked trainings on internal LMS portal.

• Creation/updating of ILT sessions, Process Knowledge Test (PKT), Videos, Learning Paths, for the accounts as per their process requirement on LMS portal.

• Preparing presentations for the leadership reviews for respective service lines w.r.t trainings

• Gathering training samples for the resources considered for internal & external audits.

• Providing troubleshooting for the resources across globe w.r.t trainings.

• Supporting other verticals with their training requirement as when required.

• Issuing/maintaining vouchers/licenses that have been procured from emplaned training partners like Oracle/SAP/Skill Soft etc

• Assigning e-learning courses to the resources on partner sites.

• Ensuring the training goals are being met on monthly basis for the vertical. Specifically, in programs like Gateway & Build/Education@work and other initiatives.

• Gathering and reporting of resources who got deployed to the projects for the skillset they got trained on monthly basis.

• Profile: Supporting L&D activities for one of the verticals, primarily includes preparing of reports and dash boards with regards to mandatory compliance trainings, handling end- end activities of LMS for the vertical, scheduling technical training(internal/external), providing troubleshooting and coordinating with internal teams with regards to trainings etc

• Responsible for handling entire AP Prepaid Sales MIS Data inclusive of 150 distributors, 120 Preferred outlets
• Billing stocks to the distributor & Key outlets as per their requirements (Uploading the same in SAP Application)
• Activating new retailers in the system online
• Providing trouble shooting to all the Distributors and APP outlets
• Updating the activation reports and Primary billing status to management team and to the respective sales team, so to ensure they achieve their targets on a daily basis
• Analyzing the reports in different parameters as per the requirement of the management ex: revenue, production, active subscribers, usage, and comparison with competitors etc
• Taking care of New town launch and mentoring them about the process
• Preparing Monthly sales reports and presentations to know the business trends.

• Communicate with customers primarily via email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions
• Also, to deliver timely, accurate and professional customer service to all Amazon.com customers
• Job Responsibilities:
• Handling customer queries effectively through E-mail process
• Committed to work towards first contact resolution
• Working in tandem with another department to ensure that a world-class customer service is provided to everybody who shops at Amazon.com
• Responsible for handling escalated issues for U.S Customers
• Mentoring for the new employees
• Responsible for handling e-mails from Customers all around the world.

• Handling queries of the Distributors of 4 districts in Tirupati Branch
• Updating Primary and secondary sales
• Qualitative and analytical statistics for the entire Hub
• Collecting sales data from Sales Executives updating to the respective RSM’S
• Crisis management, problem solving and solution offering to subscribers
• Preparing presentations for sales analysis for the month
• Verification of Prepaid claims and ensuring delivery of stock to the distributor
• Responsibilities:
• My role and responsibilities include maintaining MIS for prepaid Sales and to prepare the required data for the management whenever required and also to prepare the sales reports for the Tirupati branch inclusive of 4 districts with 50 Towns
• Updating primary and secondary sales report of respective Distributors on daily basis
• Collecting data from sales executives of the daily sales made for the previous day
• Updating daily activations and MIS reports respective RSMs of the region
• Handling queries and providing the knowledge about the new products and services launched, to the distributors and sales executives
• Following up for the prepaid claims and verification as per the company norms, handing over with proper documentation for Invoicing and ensuring the delivery of stocks to the Distributors
• Preparing monthly sales report and presentations.