Summary
Overview
Work History
Education
Skills
Certification
Roles And Responsibilities
Personal Information
Languages
Timeline
Generic

Srikanth Rajjoshi

Gulbarga

Summary

To bring my skill sets and experience into an organization and become a valuable member of the technology staff to utilize my current skills to be benefit my employer while continually learning new technologies and methods to improve my employer’s use of technology and to enhance productivity, security, and overall efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

System admin (L2 & L3)

CONCENTRIX global Technologies
02.2022 - Current
  • Maintained inventory records of all hardware components within the organization's network.
  • Resolved record-breaking backlog of support BMC tickets following major system malfunction.
  • Served as first point of contact for incoming technical service calls and emails.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Implemented security measures to protect organizational data from unauthorized access.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
  • Supported customers with online billing, access and account issues.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.

System Admin L3

HSBC EDP Pvt ltd
03.2018 - 01.2022
  • Troubleshot complex problems with cloud computing systems and networks.
  • Investigated incidents that occurred in production environments involving the cloud infrastructure.
  • Ensured compliance with relevant regulations regarding security and privacy when deploying workloads into public clouds.
  • Monitored the performance of multiple cloud platforms including AWS, Azure, Google Cloud Platform, and other industry-leading providers.
  • Resolved customer issues related to cloud infrastructure, data migration, and software development.
  • Installed and configured desktop hardware, software, and peripherals for user workstations.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Troubleshot desktop and notebook issues with clients and HSBC employees.
  • Troubleshot network connectivity issues with users' computers.
  • Completed proof-of-concept thin-client web framework for enterprise intelligence applications with web developer under extreme deadline.
  • Performed system maintenance tasks such as virus scans, disk defragmentation, and patch installations.

System admin(L2)

CONCENTRIX global Technologies Pvt ltd
06.2016 - 02.2018
  • Monitored IT use to maintain compliance with established processes, policies, and guidelines.
  • Supported customers with online billing, access and account issues.
  • Coordinated with vendors for repairs or replacement of defective equipment.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Configured workstations, networks, servers and printers for end users.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.

System admin(L1)

Sysnet Global Technologies Pvt ltd
09.2015 - 06.2016
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Implemented security measures to protect organizational data from unauthorized access.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.

Education

High School Diploma -

Nuthan Vidyalaya
Gulbarga
11.2015

Skills

  • Technical Support
  • Active Directory Administration
  • IT Leadership
  • Hardware
  • Excellent problem-solving abilities
  • Data Backup
  • Project Management
  • AWS Monitoring Tool
  • Microsoft Exchange(2003,2007
  • Office 365
  • good knowledge of SCCM Client installation
  • BMC ticketing tool experience
  • Solve now ticketing tool
  • CA ticketing tool experience
  • SCCM Tools 2012,2016

Certification

  • CCNA
  • Routing and Switching Scaling Networks
  • Linux basic knowledge
  • AWS knowledge

Roles And Responsibilities

  • Sysnet Global Service (HAL DGCA gov dept), Installation of Desktop and application like OS, MS office printers and configuration of network, troubleshooting Scanners.
  • Concentrix, Deploying the system to end user and configure or end user profile Giving permissions to end user based on end user requirement Handling ticketing tool As Remedy OU movement of the user application related Access to work License Assignment to end user with proper approvals
  • HSBC (EDP), Deploying instances within the AWS console Involved in designing and deploying a multitude application utilizing almost all the AWS services (including EC2, Route 53, S3, RDS, SNS, IAM) focusing on high-availability and fault tolerance servers in AWS. Created AWS Route 53 to register domain, route internal traffic between different regions. Creating and managing storage such AWS S3, EFS, Glacier and managing bucket using policy, versioning, Lifecycle management etc. Creating S3 buckets IAM services attachment. Monitoring the AWS Dashboard for the Services running status and stope Handling the tickets by user the ticketing tool as CA ticketing tool Assignee Citrix VDI’s to end user and maintaining VDI health by using Directory tool Resolving the outlook related issue and configuration Giving access to the share drive. Everyday checklists of servers Adding user require application to their profile through SCCM.
  • Concentrix (IXORA), Maintaining ticketing tool Team meeting conducting every day to Avoid escalation of SLA breached tickets. Handling SLA breached and BRC call which raised by business impacts. Collecting Artifacts if client applications. OU creations in AD for business requirement and policy restrictions from Client end. End user application support and troubleshoot. Citrix application implement and VPN configurations. SCCM compliance Monitoring and maintaining with the help of SCCM console.

Personal Information

  • Blood Group: O +ve
  • Date of Birth: 03/19/1992
  • Gender: Male
  • Nationality: Indian

Languages

  • English
  • Kannada
  • Hindi

Timeline

System admin (L2 & L3)

CONCENTRIX global Technologies
02.2022 - Current

System Admin L3

HSBC EDP Pvt ltd
03.2018 - 01.2022

System admin(L2)

CONCENTRIX global Technologies Pvt ltd
06.2016 - 02.2018

System admin(L1)

Sysnet Global Technologies Pvt ltd
09.2015 - 06.2016

High School Diploma -

Nuthan Vidyalaya
  • CCNA
  • Routing and Switching Scaling Networks
  • Linux basic knowledge
  • AWS knowledge
Srikanth Rajjoshi